Patient Access & Customer Service Professional
Resume:
Jennifer Shearin
Midlothian Va. 23112
***********@*****.***
EXPERIENCE
The Pediatric Center, Glen Allen Va - Patient Access Rep
August 2023 - Present
Patient Check-In & Check-Out
Payment Processing using Excel & Financial Duties
Specialized Software & Systems Management
Insurance Verification & Billing Eligibility
Inbound calls to schedule appointments
Chesterfield County School, Chesterfield, VA— Food Associate Assistant Manager
September 2018 - August 2023
Prepare food and cook food for the day. Take temperatures regularly.
Clean and sanitize on a daily basis.
Cashier
USPS, Powhatan, VA — Rural Carrier
November 2o20 - May 2021
Sorted mail and packages in the post office. I prepared for the daily delivery. Demonstrated and promoted safe driving methods, consistently adhering to state traffic rules and regulations.
Delivered packages to business and residential customers by using the safest delivery routes.
Martins, Richmond VA — Cashier, Pricing Coordinator, Cafe Associate
April 2011- August 2017
Used patience and good customer service skills in helping customers make menu selections.
Assisted customers with selections of various coffee blends, espresso beverages, teas, and bakery items.
Prepared and delivered customers’ selected menu items.
Replenished and cleaned kitchen and dining room throughout each shift for efficiency and customer satisfaction.
Ben Franklin Crafts and Frames, Richmond VA - Floral Department Manager
June 2004 - April 2011
Maintained product availability by ordering, labeling, stocking, and inventorying department merchandise.
Created a welcoming environment for customers by answering questions about products sold within the department and throughout the store.
Fulfilled customer needs by offering varieties of foliage, blooms, and fresh-cut flowers at correct portion size and amount.
Achieved company and store goals by collaborating with associates and promoting teamwork.
EDUCATION
Monacan, — High School Diploma
June 2006
Bryant and Stratton College, Richmond VA — MAA
June 2011 - May 2012
Not Completed
SKILLS
●Mail sorting
●Delivery preparation
●Serve customers
●Verbal communication
●Organization
●Prioritization
●Multitasking
●Keyboarding
●Excel
Professional Summary
Hardworking and reliable. Focused on going above and beyond to support my team and serve customers. Trained in customer service and offering top-notch abilities. Motivated to continue to learn and grow as a professional.
LANGUAGES
English
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