IT Support & Network Operations Engineer

ABOUT ME

A motivated and detail-oriented IT Support Engineer with hands-on experience in end-user technical support, network troubleshooting, and switch configuration. Skilled in resolving hardware, software, LAN/Wi-Fi, DNS, and DHCP related issues while ensuring smooth day-to-day IT operations. Experienced in Active Directory user management, system maintenance, and network support. Possessing an academic background in Electrical Telecommunication Engineering and currently expanding skills in networking, routing, switching, and IT infrastructure support. Passionate about continuous learning and building expertise in network administration and system support.

WORK EXPERIENCE

Aisha Steel Mills Limited – Karachi, Pakistan

Senior IT Executive

[ 25/08/2026 – Current ]

Technical Support & IT Operations

• Provide hardware, software, and network support to end users.

• Install, configure, troubleshoot, and maintain IT equipment and applications.

• Resolve user issues and ensure timely incident resolution. Active Directory & System Administration

• Manage Active Directory users, groups, computers, OUs, and permissions.

• Handle password resets, account lockouts, domain, DNS, and authentication issues.

• Configure and troubleshoot Group Policies and Windows systems. Network Administration

• Configure Cisco switches, VLANs, access/trunk ports, and network devices.

• Troubleshoot LAN, WAN, Wi-Fi, IP, DNS, DHCP, and connectivity issues.

• Monitor network infrastructure and support routing and inter-VLAN connectivity. IT Infrastructure & Maintenance

• Maintain servers, workstations, network devices, and IT infrastructure.

• Manage system updates, patches, firmware, backups, and performance.

• Support infrastructure deployments, upgrades, migrations, and maintenance. IT Asset & Inventory Management

• Maintain accurate IT asset inventory, tagging, allocation, and records.

• Manage equipment issuance, transfers, repairs, replacements, and disposal.

• Coordinate procurement, stock management, warranties, and vendor support. Team Management & Coordination

• Supervise IT support staff and assign daily tasks and priorities.

• Monitor team performance, incidents, and timely issue resolution.

• Provide technical guidance and coordinate with departments, vendors, and contractors. Documentation & Reporting

• Maintain IT, network, asset, system, and configuration documentation.

• Record incidents, troubleshooting procedures, resolutions, and changes.

• Prepare IT, asset, infrastructure, and support performance reports.

Leopards Courier Services – Karachi, Pakistan

Zuhair Haider

Nationality: Pakistani Date of birth: 24/01/2000 Gender: Male

Phone number: +92-323*******

Email address: **************@*****.***

LinkedIn: https://www.linkedin.com/in/zuhair-haider-92b486337/

Home: Flat # 18, Block-C1, Rabia Palace,Gulshan-e-Iqbal block 10A Karachi, 75300 Karachi (Pakistan) 1 / 4

IT Support Engineer

[ 23/06/2025 – 24/08/2026 ]

Technical Support:

• Provide user end support for hardware, and network issues.

• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.

• Troubleshoot system and network problems, diagnosing and solving hardware faults.

• Respond to user requests via phone, email, or ticketing systems.

• Assist in setting up user accounts, passwords, and profiles on servers and systems.

• Managed user accounts, groups, and computer objects in Active Directory; resolved login issues, password resets, account lockouts, and permission-related problems.

• Assisted in applying and troubleshooting Group Policies for system security, user restrictions, and desktop configurations.

• Diagnosed and resolved domain-related issues including authentication failures, DNS-related login problems, and system trust issues.

Network & System Maintenance:

• Configuration of Cisco switches, including VLAN creation, access ports, and trunk port configuration.

• Performed network troubleshooting for connectivity issues, IP conflicts, DNS, DHCP, and switch port faults.

• Support LAN, WAN and Wi-Fi connections.

• Assisted in troubleshooting routing, switching, and inter-VLAN communication problems.

• Configured and verified DHCP IP allocation and network connectivity for end users.

• Monitor and maintain network equipment (routers, switches, firewalls).

• Perform system updates, patches, and regular maintenance.

• Maintain and monitor system backups and recovery procedures. Security & Compliance:

• Ensure endpoint protection are updated.

• Support compliance with company IT policies and security protocols.

• Report and respond to any suspicious IT activity or data breaches. Documentation & Reporting:

• Maintain inventory of hardware assets.

• Document issues and resolutions for future reference.

• Generate reports on IT performance, issues, and usage.

A.A Joyland (PVT) LTD – Faisalabad, Pakistan

IT Executive

[ 18/03/2023 – 04/03/2025 ]

• IT Support & Troubleshooting: Provided technical support to staff and management, troubleshooting hardware, software, and network issues to ensure minimal downtime.

• System Maintenance & Updates: Managed and maintained internal IT systems, ensuring regular updates and security patches were applied to operating systems, software applications, and network infrastructure.

• Data Backup & Recovery: Managed data backup processes and performed regular system backups to safeguard critical data, minimizing risk of loss in case of system failure.

• IT Documentation & Inventory Management: Maintained accurate documentation for IT infrastructure, including system configurations, network layouts, and inventory of hardware and software assets.

• User Training & Support: Provided training to employees on using new systems or software and responded to inquiries, ensuring effective use of IT resources.

• Collaboration with External Vendors: Coordinated with third-party vendors for software licensing, hardware procurement, and system maintenance services.

Ever Eco Glasgow – Faisalabad, Pakistan

Computer Worker (online)

[ 10/01/2021 – 15/02/2023 ]

• Online picture editing and making useful for company.

• Remove previous geotags and addresses of the property and apply the new one.

• Arrange files in the given order and send them as soon as possible. 2 / 4

Other language(s):

English

LISTENING B2 READING B2 WRITING B2

SPOKEN PRODUCTION B2 SPOKEN INTERACTION B2

EDUCATION AND TRAINING

Bachelors in Electrical (Telecommunication) Engineering Government College University Faisalabd [ 15/09/2018 – 21/11/2022 ] City: Faisalabad Country: Pakistan Website: www.gcuf.com FSC

Abdul Salam Group of Colleges [ 15/03/2016 – 20/06/2018 ] City: Faisalabad Country: Pakistan

Matriculation

Government Technical High School [ 20/03/2014 – 18/03/2016 ] City: Faisalabad Country: Pakistan

LANGUAGE SKILLS

Mother tongue(s): Urdu

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user SKILLS

Microsoft Excel / Microsoft Powerpoint / Microsoft Word / Graphic Disign / coral draw CONFERENCES AND SEMINARS

[ 05/11/2019 – 18/01/2020 ] Faisalabad

Young Professional Leadership

Link: https://www.facebook.com/ieeeyplc/videos/glimpse-of-ieee-yplc-2020-by-ieee-yp-lahore-section/ 2779081318839784/

HOBBIES AND INTERESTS

Sports

Travelling

Book Reading

Gardening

COMMUNICATION AND INTERPERSONAL SKILLS

Teamwork

Ability to collaborate effectively with diverse groups to achieve common goals. Empathy and Emotional Intelligence

Recognizing and understanding the emotions of others, responding with sensitivity and support. 3 / 4

Relationship Building

Ability to establish trust and rapport with clients, colleagues, and supervisors. Seeking a challenging position where I can leverage my skills and experience to contribute to the growth and success of the organization.Passionate about continuous learning and growth, looking for opportunities to apply my expertise to drive results.Committed to delivering high-quality work and fostering collaboration 4 / 4

Contact this candidate