Operations Support Admin & Customer Coordination

MOSTAFA SAFWAT

OPERATIONS SUPPORT ADMINISTRATION DATA & CUSTOMER COORDINATION

+20-102******* ***************@*****.*** Giza, Egypt

PROFESSIONAL SUMMARY

Detail-oriented graduate with experience across customer service, order coordination, delivery follow-up, banking application support, and system-based processes. Experienced in recording customer information, reviewing supporting documents, following procedures, and coordinating routine requests with customers and colleagues. Familiar with Microsoft Excel, reporting, and data-analysis tools through ongoing training. Seeking opportunities in operations support, administration, data entry, order coordination, or customer operations.

CORE SKILLS

Operations & Administrative Support • Order Coordination & Follow-up • Data Entry & Record Keeping • Document Review • Customer Service & Communication • System-Based Processing • Internal Coordination • Microsoft Excel & Reporting • Attention to Detail • Following Procedures

PROFESSIONAL EXPERIENCE

Direct Sales Representative – Credit Card Applications Abu Dhabi Islamic Bank (ADIB) Sep 2025 – Dec 2025

Collected and reviewed customer information and supporting documents before submitting credit-card applications for bank review.

Maintained customer and application records accurately using Excel and established company processes.

Explained eligibility requirements and coordinated with the manager regarding application progress and daily activities.

Customer Service / System Support Trainee WE – Telecom Egypt, El Sharqawy Island Branch, Beni Suef Feb 2025 (1-month training)

Assisted customers with landline, internet, subscription, and other telecommunications service requests.

Processed requests through company systems, maintained customer information, and supported routine transactions.

Followed established procedures and communicated service information clearly.

Telesales Agent Aura Communication Oct 2024 – Jan 2025

Contacted customers regarding Vodafone-related offers, packages, and DSL services.

Recorded customer interactions and outcomes in company systems and processed eligible package changes following customer requests and required approval.

Checked customer information and sent instructions to support customers through service-related steps.

Order Coordination & Delivery Support Egypt Eagle Express Mar 2023 – Dec 2023

Coordinated customer orders and contacted customers to confirm order details.

Supported order follow-up and delivery communication, maintaining clear communication between customers and the office.

Assisted with routine order-processing activities and customer updates.

EDUCATION

Bachelor of Laws (LL.B.) Faculty of Law, Beni Suef University 2024 Grade: Good

Diploma in Public Law Completed 2025

Diploma in Criminal Sciences Currently studying

TRAINING & CERTIFICATES

Advanced Data Analysis (currently learning) • ICDL Certificate – Computer Driving Skills • Legal Quorum Certificate – Legal Research & Analysis • English Course – Cambridge Pathfinders Academy • Customer Etiquette & Soft Skills Training

LANGUAGES

Arabic: Native English: Intermediate (B1–B2)

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