Customer-Focused Administrative & Client Support Agent

SHINE KAZADI

Bacoor City, Cavite, Philippines ************@*****.*** +63-961-***-****

SUMMARY

Customer-focused Business Administration graduate (Cum Laude) with experience in client-facing negotiation, administrative coordination and records management, including a flight operations training internship at Cebu Pacific. Organized, dependable and calm under pressure, with strong written and verbal communication in English and Tagalog (intermediate Spanish). Skilled at managing documentation, coordinating schedules and logistics, and building rapport with clients, colleagues and stakeholders to deliver responsive, high-quality service.

EDUCATION

St. Dominic College of Asia Bacoor, Cavite

Bachelor of Science in Business Administration, major in Marketing Management — July 2025

• Cum Laude, Consistent Dean's Lister, Best in Feasibility Study Award EXPERIENCE

Cebu Pacific Air Inc. Pasay, Metro Manila

Flight Operations Training Intern — February 2025 – June 2025

• Provided daily administrative support to a flight operations training team, including LMS administration and coordinating logistics for interviews and seminars across departments.

• Maintained accurate, audit-ready documentation and records for licenses and training, upholding strict compliance and confidentiality standards.

St. Dominic College of Asia – Auntie Anne's Corporate Partnership Bacoor, Cavite Accounts Marketing Representative / Digital Marketing Officer — August 2024 – January 2025

• Served as the main client contact, leading negotiations and presentations and building rapport to strengthen corporate partnerships.

• Secured a high-value partnership with Auntie Anne's by negotiating a 10% discount in exchange for marketing assets, a quantifiable win-win for both organizations.

• Wrote customer-facing copy and content for social media and email initiatives. Eventologist 4 – St. Dominic College of Asia Bacoor, Cavite Event Coordinator — August 2022 – December 2022

• Managed event logistics and prepared polished scripts and documentation, keeping events organized and on schedule.

• Coordinated with judges, staff and participants to run events smoothly and accurately. Email Marketing & Klaviyo Automation — The Sweet Husk 2026 Personal E-commerce Brand & Portfolio Project

• Built 6 Klaviyo email automation flows integrated with Shopify, mapping customer journeys and writing customer-facing email copy.

LEADERSHIP & ACTIVITIES

Solaxe by SYMBIOSIS Bacoor, Cavite

Marketing Manager — June 2024 – December 2024

• Worked with a team to deliver a 30-slide project presentation within strict deadlines, winning the Best in Feasibility Study Award.

• Conducted survey analysis and market research to validate feasibility, showing problem-solving and adaptability. Community Service Project at #MentalHealthPH Remote March 2022 – May 2022

• Volunteered in a group initiative promoting mental health awareness, collaborating remotely on digital engagement tasks. SKILLS & CERTIFICATIONS

Customer Service: Client Communication, Customer Support, Negotiation, Relationship Building, Teamwork, Adaptability, Problem Solving

Administration: Documentation and Records Management, Logistics Coordination, Event Coordination, Time Management, Attention to Detail, Confidentiality

Tools: Microsoft Suite, Klaviyo, Shopify, Graphic Design, Market Research & Data Analysis Certifications: Klaviyo Practitioner Certificate — 2026 Languages: English – Bilingual, Tagalog – Bilingual, Spanish – Intermediate Interests: Travel & Cultural Exploration, Language Learning, Creative Storytelling, Visual Design

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