Hotel Reservations & Client Service Specialist

April von Backstrom

Hotel Reservations Specialist

*********@*****.*** © Austin, TX, 78737 & (971)

Summary

Dedicated and detail-oriented professional with extensive experience in client relations, sales,

and operational management. Proven ability to match client needs with ideal solutions, negotiate

agreements, and streamline workflows for enhanced efficiency. Eager to leverage strong

communication, reservation coordination, and hospitality skills to provide exceptional customer

service and deliver personalized hotel booking experiences for Destination Careers clients.

Possesses a strong willingness to learn and contribute to memorable travel planning.

Work Experience

Real Estate Sales Associate, eXP Realty

2022 — Present

* Orchestrated client portfolios by matching individual needs with ideal housing solutions.

* Executed personalized property tours to showcase available listings.

* Cultivated organic rapport with prospective buyers and sellers.

* Skillfully negotiated agreements to successfully close deals.

Project Manager, Slayden Construction Group

2006 - 2012

+ Spearheaded new multi-family and residential developments from inception, overseeing

subcontractors through to the issuance of certificates of occupancy.

Vice President/Regional Manager, Willamette Management Group

1995 — 2012

* Directed daily office operations, ensuring seamless execution of business activities.

* Streamlined administrative workfiows to enhance operational efficiency.

* Maintained critical organizational systems to support business continuity and team

productivity.

Skills

Resident retention Customer service Detail Orientation Communication

Time Management Independence —_ Willingness to Learn Travel Research

Reservation Coordination Record Keeping Client Communication

Hospitality Experience Travel Experience Sales Experience

Client Support Experience

Certificates

TX Real Estate License, Champions of Real Estate

2022

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