Remote Practice Manager & Aesthetic Care Specialist
Resume:
Michelle Durham
Practice Manager/Skin Care Consultant/Licensed Medical Aesthetician/Laser
Specialist
Delray Beach, FL 33445 +1-978-***-**** ***************@*****.*** Professional Summary
Experienced healthcare professional with over 16 years in medical office management, patient coordination, and customer service. Highly skilled in remote patient care coordination, appointment scheduling, EHR systems, and HIPAA compliance. Adept at leveraging technology to streamline care and enhance patient experiences. Seeking a remote role to deliver exceptional service and optimize patient outcomes. Willing to relocate to: Delray Beach, FL - Boca Raton, FL - Boynton Beach, FL Work Experience
Front Desk Coordinator
Functional Wellness Clinic Boca Raton, FL
October 2022 to Present
* Managed front desk staff, clinical department, and marketing administration for a cash-based holistic clinic.
* Coordinated daily operations to ensure smooth clinic workflow and patient satisfaction.
* Oversaw appointment scheduling and patient intake processes to maintain efficiency and accuracy.
* Maintained compliance with HIPAA and health information management standards.
* Provided support for administrative tasks, inventory management, and quality data entry.
* Created and posted daily videos, weekly, and monthly specials to Instagram and Facebook for clinic marketing.
* Assisted doctors with pellet therapy, IV therapy, cancer screening, and aesthetic cosmetic procedures as needed. Practice Manager
JUPITER MEDICAL GROUP- Dr Marks Reconstructive Surgeon- Dr Gabel-Boca Med Spa Palm Beach Gardens, FL
June 2021 to March 2024
* Managed anesthesiologist office operations, including staff coordination and patient scheduling.
* Performed medical assisting duties for cosmetic aesthetic injectables and surgery pre-ops/post-ops.
* Led social media marketing, posting daily content and creating ads for multiple office locations.
* Utilized computer systems such as Simple Practice, Availity, Boulevard, Orchid, Nextech, and more.
* Assisted doctors with daily office and remote duties, ensuring high-quality patient care. Skin Care Specialist/Consultant - Owner
Bare Laser Cosmetic Concierge Boca Raton, FL
March 2018 to May 2022
* Performed cosmetic injectables, chemical peels, microneedling, hydrafacial, and laser treatments for diverse patient needs.
* Managed patient intake, scheduling, and front desk administrative duties.
* Developed and executed marketing campaigns, including email blasts and social media posts.
* Created promotional flyers and coordinated monthly specials using Canva.
* Provided personalized skin care consultations and customized treatment plans. Licensed Medical Aesthetician
Cosmetic and Dermatology Center Winchester, MA
March 2015 to May 2019
* Brought patients to treatment rooms and discussed medical history and treatment plans.
* Assisted MD with cosmetic injections and provided before/after care for procedures.
* Performed advanced skin care treatments, including LED therapy, chemical peels, and dermaplaning.
* Managed inventory and supply orders to maintain clinic readiness.
* Utilized electronic medical records and scheduling systems for efficient patient management. Laser Technician/Consultant
Medical Spa Waltham, MA
December 2011 to December 2013
* Operated advanced laser equipment for hair removal, vein removal, and skin tightening procedures.
* Performed thorough treatments and explained procedures to clients in detail.
* Managed appointment scheduling, emails, and daily file preparation.
* Sold products and services, addressing client questions via phone and email.
* Demonstrated strong multitasking and customer service skills. Education
All (High School Diploma)
Chelmsford High School Chelmsford, MA
September 2006 to May 2010
Medical Aesthetics and Laser (Associate's degree)
Catherine Hinds Institute of Esthetics Woburn, MA Skills
Calendar management Retail sales Appointment scheduling EMR/EHR Sales experience within finance Achieving sales targets Achieving HIPAA compliance Executive administrative support Social media content Shopify Instagram Medical scheduling Clinical information systems Healthcare referral management Quality data entry Organizational skills Administrative experience Attention to detail Operations management CRM system proficiency Health information management Front desk Content creation Customer data entry Office activity coordination Medical insurance coverage verification TikTok Overseeing health insurance pre- certification Filing Beauty & cosmetics sales Medical documentation Product marketing Health information regulatory compliance Sales experience within healthcare Phone answering Intake Phone communication Customer service Guest relations Medical administrative support Sales experience within tech Photo editing Caseload management E-commerce Operations coordination Office record organization Office management Patient registration Client interaction via phone calls HIPAA Inventory management Facebook Care coordination Patient interaction Leadership Health insurance verification via electronic systems Handling patient inquiries Languages
English
Certifications and Licenses
Driver's License
Esthetician License
Licensed to perform all laser types since 2013; licensing in multiple states. CPR Certification
Publications
References
Kim Morris-
Known and worked with for 5 years in boca raton- Bare laser-receptionist/admin/billing rep. Donny Smith-
Worked together in Portsmouth at “The Station”
More references available if needed.
Additional Information
Authorized to work in the US for any employer
Since 2012, License certificates in Medical Aesthetics, skin pen micro-needling, laser hair removal, spider vein removal, pigmentation removal, facial and body laser resurfacing, hydrafacial, cryoskin, microdermabrasion, chemical peels and more.
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