Network Operations Analyst

Michelle Weindel

Mesa, Az 602-***-**** ********@***.*** www.linkedin.com/in/michelle-weindel

NETWORK OPERATIONS/TECHNICAL OPERATIONS ANALYST

Analytical professional with a broad knowledge of hardware, software and networking technologies to provide a powerful combination of analysis, implementation, and support. Highly experienced in system and network administration along with connectivity processes and troubleshooting procedures. Experience in a Network environment including: Monitoring and maintaining Network enterprise wide.

SKILLS

Problem Resolution Quality Assurance Auditing Processes Analysis Skills Staff Training and Leadership Technical Writing Project Coordinator Microsoft Office Suites Relationship Building

TECHNICAL SKILLS

Qualifications also include exceptional skills in automated office systems including

Microsoft Office Suite SDWAN Cisco Systems Unix Database Mainframe Tandem Remedy Share Point Warp ART Service Now

HIGHLIGHTS

Effective in working with minimal supervision, also an excellent and supportive team player.

Strong track record of establishing and maintaining productive relations and communication with internal and external constituents.

Collaborative communicator continually focused on building relationships and promoting synergy to drive positive change.

EXPERIENCE

Wells Fargo Bank, Chandler, AZ July 2025 – Aug 2026

Associate Security Response & Emergency Representative July 2025 – Aug 2026

Worked collaboratively with Security Response Center representatives and management to process security-related alarm events.

Monitor and process time-sensitive life or safety, robbery, burglary, and other alarms that are routed to the Security Response Center in accordance with Wells Fargo security procedures

Assist in obtaining the initial information for all reported events or incidents

Perform work to meet service level agreements, deadlines, and goals within an open seating team environment

Regularly receive direction from supervisor and escalate questions to more experienced staff

Process electronic security alarms including, but not limited to, motion, panic, and communication alarms from Wells Fargo facilities

Regularly receive and process time-sensitive phone calls regarding security emergencies, incidents, and security-related incidents

Draft summaries of reported security events to be emailed to multiple levels of Wells Fargo risk mitigators and management personnel

Wells Fargo Bank, Tempe, AZ Oct 2000 – May 2024

Network Operations Analyst, April 2011 – May 2024

Responsible for monitoring Network operations, participates on problem solving for issues Reported by internal customers. Make sure Network Management Center (NMC) service commitments are met following established guidelines, responds to inquiries concerning support, processing or problem requests, systems status and network connectivity.

·Responsible for providing Network support for Network and Hardware related issues to Network systems and/or other technical products and services, using and creating diagnostic simulation and other tools to maintain, troubleshoot and restore service or data to our application systems.

·Updated/created technical documentation and procedures for training purposes.

·Troubleshot network hardware and Network issues and coordinating resolution with users, vendors and internal service groups.

·Analyzed performance trends and recommending process improvements for assessing risk of changes to production systems to ensure quality, security and compliance requirements are met.

·Evaluated service level agreement criteria and identifying potential process gaps to recommend changes to assure SLA’s can be supported.

Information Security Analyst, Oct 2005 - April 2011

Responsible for Processing all requests for ID’s and inquiries concerning support, processing or problem requests, status. Make sure Department service commitments are met following established guidelines, responds Responsible for processing New, Change and Delete requests for IDs for Lan/Email, Mainframe, Database.

·Preformed troubleshooting for all ID related issues.

·Maintained ROOT passwords for all Databases monthly.

·Subject Matter Expert for multiple Platforms providing co-worker support.

·Provided Training for new/existing co-workers

·Updated/created technical documentation and procedures for training purposes

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