Operations & Distribution Center Manager

BENJAMIN PATRICK

Katy, TX

**********@***.*** / 832-***-****

PROFILE SUMMARY

Results-driven Operations and Distribution Manager with 30+ years of experience in retail, warehouse, logistics, and supply chain management within the furniture and game room industries. Proven success leading multi-site operations across 11 locations, optimizing distribution processes, and improving operational efficiency. Skilled in workforce management, inventory control, vendor negotiation, and process improvement, with a strong track record of building high-performing teams and delivering $1M+ annual sales while enhancing customer satisfaction and reducing costs.

SKILLS

Leadership & Team Development

Strategic Thinking & Decision-Making

Communication & Cross-Functional Collaboration

Problem-Solving & Conflict Resolution

Time Management & Organizational Efficiency

Adaptability in Fast-Paced Environments

Sit down forklift, Order Picker, Reach truck operation

RF Scanner and Barcode Audit Ownership

Distribution Center & Warehouse Operations Management

Inventory Control & Supply Chain Optimization

Logistics Coordination

Production Scheduling

SOP Development & Process Improvement (Lean Operations)

STORIS, AS400 & Enterprise Systems Utilization

EXPERIENCE

Billiard Factory Corporate Offices & Distribution / Center Distribution Center Manager 02/2020 - 04/2026

Directed end-to-end distribution center operations across 11 locations and 3 states, overseeing receiving, inventory management, shipping, delivery logistics, and stock transfers to maximize operational efficiency and service levels.

Led full-cycle workforce management, including recruitment, onboarding, training, performance management, labor planning, and compliance, driving productivity improvements across multi-site teams.

Negotiated freight contracts, fleet maintenance agreements, and transportation services, reducing operating costs while ensuring on-time delivery performance and supply chain reliability.

Implemented process improvements, warehouse training programs, and STORIS system optimization initiatives, enhancing cross-functional collaboration, operational accuracy, and customer satisfaction.

The Rustic Mile / Store Manager 02/2018 - 12/2019

Managed daily operations for three retail locations, overseeing merchandising, inventory control, logistics coordination, customer service, and financial performance.

Directed hiring, training, scheduling, and employee development initiatives, building high-performing teams and improving workforce efficiency.

Maintained inventory accuracy through strategic stock transfers, inventory audits, and loss-prevention practices, reducing shrinkage to below 0.5%.

Negotiated vendor credits, returns, and replacement agreements, strengthening supplier relationships while controlling operational costs and product quality issues.

Rooms To Go / Assistant Warehouse Manager 08/2014 - 02/2018

Supervised warehouse operations including shipping, returns processing, recycling programs, facility maintenance, and customer pickup services within a high-volume distribution environment.

Improved customer experience by reducing pickup wait times from 40 minutes to 18 minutes through workflow optimization and process redesign initiatives.

Developed and implemented standardized operating procedures (SOPs) that enhanced operational consistency, efficiency, and compliance across departments.

Managed workforce scheduling, performance management, timekeeping, and employee relations for managers, supervisors, and warehouse associates, ensuring operational excellence.

Macy’s Logistics & Operations / Quality / Workroom Manager 09/2013 - 07/2014

Oversaw workroom operations, reverse logistics (RTV), quality assurance, and team performance to ensure efficient processing and customer satisfaction.

Coordinated with third-party service providers and internal stakeholders to maintain industry-leading customer experience metrics across multiple Texas markets.

Implemented and enforced 5-Star furniture handling, packaging, and delivery standards, improving product quality and reducing damage claims.

Negotiated vendor return agreements for defective merchandise, minimizing financial losses and strengthening inventory recovery processes.

EDUCATION

Bachelor of Science: (B.S.) in Business Administration

Kaplan University

CORE COMPETENCIES

• Operations, Inventory, and Customer Service Leadership

• Mentorship & Team Development in Multi-Site Retail and Distribution Environments

• Industry Experience Across Furniture, Logistics, and Supply Chain Operations

• Cross-Functional Leadership in Sales, Warehouse, and Distribution Centers

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