Customer Service & Retail Operations Leader
Resume:
J T Jonathan Taylor
Chicago, United States ***** +1-773-***-****
*****************@*******.***
PROFESSIONAL
SUMMARY
Customer Service Leader skilled in establishing rapport with clients and promoting loyalty through consultative techniques and attention to individual needs. Delivered exceptional customer satisfaction by leveraging strong communication and organizational skills. Built dependable relationships while demonstrating knowledge in product merchandising and payment processing. SKILLS • Sales operations representative • Sales representatives
• Sales personnel • Top performer
• Written communication • Document filing
• Retail Operations support • Administrative support
• Document transmission • Records administration
• Customer-focused • Customer relations
• Administrative clerk • Inventory control
• Product merchandising • Point of sale operations
• POS management • Marketing strategies
• Security protocols • Sales Analytics management
• Document management • POS management Systems
• Retail operations • Employee training
• Team leadership • File organization
• Document reproduction • Standard operating procedures
• Office machinery • Organizational ability
• Supply procurement Point of sale operations (POS) Systems
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• Sales operations • Customer support
• Air freight • Company policies
• Cargo management • Adaptability
• React.js development
WORK HISTORY FRONT END TEAM MEMBER JUN 2025 to CURRENT Walmart Evergreen Park, IL
Delivered exceptional customer service by assisting shoppers with inquiries and product locations.
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Maintained organized merchandise displays to enhance store aesthetics and facilitate shopping experience.
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Collaborated with team members to ensure efficient stock replenishment and inventory management.
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Trained new employees on operational procedures and company policies, fostering a cohesive team environment.
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Developed strong rapport with customers and created positive impression of the business.
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Provided exceptional services and pleasant shopping experiences to retail customers.
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Built customer loyalty and retention by delivering excellent shopping experiences.
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RAMP SUPERVISOR DEC 2018 to AUG 2024
Envoy Air Chicago, Illinois, United States
• Guided planes for all arrivals and departures with strong focus on safety. Recorded cargo weight and destination to ensure accurate tracking and compliance.
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Directed arrivals and departures, prioritizing safety to maintain operational integrity.
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Managed departure and arrival tasks, including deicing and guiding aircraft to gates and runways.
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Reported aircraft damage and crew violations to maintain company policy compliance.
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HEALTH INFORMATION CLERK MAR 2018 to AUG 2018
AIM Specialty Health Westchester, Illinois, United States Supported senior administrative professionals in managing daily tasks to enhance workflow efficiency.
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Took on additional responsibilities for creative and administrative projects, contributing to overall operational effectiveness.
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Delivered clerical support to employees through efficient document handling, including copying, faxing, and file management.
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• Input all documents into the records management system. Provided clerical support to company employees, including copying, faxing and file management.
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Reviewed incoming correspondence and determined the action required and its priority.
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Ensured accuracy and integrity of files, promptly resolving errors to maintain reliable records.
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CLIENT PERFORMANCE ASSOCIATE JUN 2017 to AUG 2017
Frontline Technologies Solutions Chicago, Illinois, United States Filed paperwork and organized digital records to enhance retrieval efficiency.
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Maintained systematic filing of personal and professional documentation for easy access.
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Sourced and ordered office equipment and supplies to support operational needs.
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• Managed and reviewed filing and office systems.
• Added new material to file records and created new records.
• Obtained scanned records and uploaded them into the database. STOCK ASSOCIATE AUG 2007 to MAY 2017
The North Face Chicago, Illinois, United States
Trained incoming sales team members to enhance product knowledge and customer engagement.
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• Priced merchandise, stocked shelves and took inventory of supplies.
• Followed merchandising guidelines to present visually appealing displays.
• Trained all incoming sales team members.
• Mentored new sales associates to contribute to the store's positive culture.
• Promptly resolved all customer requests, questions and complaints. Mentored new sales associates, fostering a positive store culture and teamwork.
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• Oversaw merchandise and shipment processing in store. FLOORSTOCK ASSOCIATE NOV 2004 to JUL 2006
Crate and Barrel Chicago, Illinois, United States Designed and executed visual marketing strategies and styled window displays to enhance customer engagement.
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Negotiated pricing, discount terms, and transportation arrangements to ensure optimal inventory management.
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Educated customers on proper use and care of merchandise to promote product longevity.
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• Created visual marketing and styled window displays.
• Conducted store inventories once per quarter.
CONCESSIONS WORKER JUN 2005 to SEP 2005
Aramark(wrigley field) Chicago, Illinois, United States Placed food trays on warmers for immediate service or in refrigerated storage for freshness.
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• Prepared fountain drinks and ice cream items at the service counter. Prepared food orders efficiently within 2-3 minutes to ensure timely service.
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• Greeted customers and provided excellent customer service. Greeted customers warmly and delivered exceptional service to enhance their dining experience.
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PRICE ADMINISTRATOR FEB 2002 to MAR 2005
Walgreens Chicago, Illinois, United States
Counted cash drawers and processed bank deposits to ensure accurate financial records.
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• Completed profit and loss performance reports.
Compiled profit and loss performance reports to assess store financial health.
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• Conducted store inventories once per quarter.
• Counted cash drawers and made bank deposits.
Delivered exceptional customer service, fostering repeat business and customer loyalty.
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EDUCATION High School Diploma AUG 2026
James Madison High School, United States
• High School Diploma
• James Madison High School
CERTIFICATIONS Certificate
LANGUAGES English - Intermediate
HONORS & AWARDS Top Sales Associate at The North Face In 2011 WORK
AUTHORIZATION
• I am authorized to work in the following countries:
• United States
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