Operations & Talent Development Leader

Meridian, ID • 208-***-**** • *************@*****.***

EXECUTIVE SUMMARY

Strategic and results-driven operations leader with a proven track record of scaling high-volume, multi- unit operations and driving profitability through process optimization, financial discipline, and team leadership. Experienced in managing large, diverse workforces (up to 375 employees), negotiating high- value vendor contracts with major corporate partners, and executing operational strategies that enhance efficiency and customer experience. Adept at leading cross-functional teams, driving multi-million-dollar P&L performance, and delivering sustained business growth. CORE COMPETENCIES

OPERATIONAL LEADERSHIP

High-Volume Multi-Unit Management, Strategic

Planning, Workforce Leadership (300+ Staff)

FINANCIAL MANAGEMENT

P&L Ownership ($12M+), Budgeting, Cost Reduction,

Margin Enhancement, KPI Optimization

VENDOR & SUPPLY CHAIN

Contract Negotiation (Sysco, Shamrock, WCP), Inventory Control, Supply Chain Optimization

SERVICE & STANDARDS

Customer Experience, Brand Standards, Process

Improvement, Safety & Regulatory Compliance

PROFESSIONAL EXPERIENCE

Food & Beverage Manager — Wahooz & Roaring Springs Waterpark Jan 2022 – Present Meridian, ID Lead food and beverage operations for a high-volume, multi-outlet waterpark environment. Direct and oversee a workforce of up to 375 seasonal and full-time employees, including supervisors and shift leaders.

Manage multi-unit staffing, scheduling, inventory, and daily execution across various revenue centers. Develop and manage operating budgets, labor targets, and cost-control initiatives to maximize profitability. Negotiate and manage major vendor contracts with national partners, including Sysco and Shamrock Foods, driving cost efficiencies and service improvements. Utilize data analysis to implement operational improvements that increase throughput and guest satisfaction.

Recruit, train, and develop a sustainable leadership pipeline for seasonal and permanent staff. Maintain full compliance with safety, sanitation, and state/local regulatory standards. Page 1 of 2

KELLY GERALD O’CALLAGHAN

Kelly Gerald O’Callaghan — Curriculum Vitae

PROFESSIONAL EXPERIENCE (CONTINUED)

Director of Operations — Crave Delivery 2020 – 2022 Meridian, ID Directed all daily operations for a 15,000 sq. ft. multi-concept food production facility. Led a workforce of 100+ employees, including facility managers and department heads. Held full P&L accountability for $12M in annual performance. Negotiated vendor agreements to reduce operational overhead while maintaining product and service standards.

Improved operational processes and standardized procedures across concepts, reducing delivery times and increasing throughput.

Developed and implemented KPI tracking systems to increase performance monitoring and organizational accountability.

General Manager — Big Al’s 2016 – 2020 Meridian, ID Managed comprehensive daily facility operations, including staffing, budgeting, reporting, and guest experience.

Oversaw all HR functions, including hiring, training, performance evaluations, and employee relations. Drove top-line revenue growth through expanded catering, special events, and group sales initiatives. Enhanced profitability by instituting rigorous cost-control measures and operational efficiencies. Fostered cross-departmental collaboration to elevate service execution and guest satisfaction. Director of Operations — Hogan Enterprises 2008 – 2015 Qingdao & Shanghai, China Managed international restaurant operations and spearheaded corporate business expansion efforts. Successfully launched and opened a multi-unit location in Shanghai. Negotiated commercial leases, vendor agreements, and overall financial performance. Implemented operational restructuring and efficiency strategies to reduce operating costs. Recruited, trained, and managed international teams to support multi-site growth and scalability. KEY EXECUTIVE DIFFERENTIATORS

Large-Scale Team Leadership

Proven capacity to direct, schedule, and retain workforces of up to 375 employees in fast-paced, high-volume operational environments.

Vendor Negotiation & Strategic Procurement

Track record negotiating high-value corporate contracts with national distributors (Sysco, Shamrock, WCP) to lower margins.

Multi-Million P&L Oversight

Direct responsibility for $12M+ annual operational and revenue budgets with an emphasis on cost control and ROI.

Executive Strategy to Frontline Execution

Demonstrated ability to convert executive growth directives into optimized daily workflows and actionable KPI frameworks.

Kelly Gerald O’Callaghan — Curriculum Vitae Page 2 of 2

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