Customer Relations/ Customer Service
Resume:
John Flowers
Hampton, Virginia, 23666
**.********@*****.***
Summary
In my past positions, I was very passionate about my job, and I strived to do my best in any given situation. During my civilian and military years of employment, I have had the opportunity to gain a lot of knowledge and experience that will, in my opinion, be a very helpful for the position in which I am applying.
Sales and Customer Experience - Business Service Network Representative
U S Postal Service Richmond, VA
06/2019 - 01/2026
Hours per week: 40
As a BSN (Business Service Network) Representative my responsibilities were to provide high quality and prompt
customer service, information, resolution to business customers via telephone, direct mail, email, and personal contact on
classification, mailability, addressing, forwarding services, mail preparation, fees, special services, international mail, postal
operations, and delivery. To respond to business customer inquiries and to document service issues using USPS approved
computer applications. Identified appropriate postal departments to address service improvement opportunities and synchronized efforts among operations, marketing, delivery, finance, and other functional areas to ensure resolution. Provided feedback to internal stakeholders and customers.
Postmaster- U S Postal Service Lightfoot, VA
Managed USPS facility. Managed the implementation and administration of approved programs as they applied to the local reporting offices; to ensure that they operated within the established rules, laws, and procedures. Prepared, submitted, and administered a moderate operating budget for the managed office. Managed clerks directly, in mail distribution, delivery and collection, and window service activities and trained new employees.
Customer Service - Bulk Mail Technician U S Postal Service Hampton, VA
11/2014 - 06/2019
Hours per week: 40
Responsibilities included acceptance of mail at the USPS Business Mail Entry Unit and to process payments from the
customer's USPS business accounts. To conduct audits of mail that was presented at the Business Mail Entry Unit to ensure that the mail volume matched the amount that was claimed on the supporting documentation.
Customer Service - Sales Service and Distribution Associate U S Postal Service Carrollton, VA
3/2005 - 6/2013
Hours per week: 30
Conducted retail transactions and performed distribution duties. Accepted and distributed mail and packages, that was received from the USPS mail processing facilities and vendors, to mail carriers and USPS customers.
Education
United States Postal Service National Center for Employee Development
Certificate of Training
Norman, Oklahoma
Completed
Business Service Network Representative
Business Mail Entry
Phillips College
Associates Degree
Jackson, Mississippi
Graduated
Computer Operations
Thomastown High School
Diploma
Carthage, Mississippi
Graduated
General Education
United States Coast Reserve Training Center
Certificate of Training
Yorktown, Virginia
Completed
United States Air Force
Certificate of Training
Rantoul, Illinois
Completed
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