Temporary Custodian with Administrative Expertise

Melvin Harris, Custodian

Grayson, *****, +1-678-***-****, **************@*******.***

SUMMARY Dedicated and reliable professional with extensive experience in customer service and administrative support, eager to contribute as a Temporary Custodian at Gwinnett County Public Schools. Proven ability to follow instructions, maintain a professional demeanor, and complete tasks efficiently. Possesses strong organizational skills, a commitment to maintaining a clean and safe environment, and a willingness to learn and adapt. Ready to assist with job duties and contribute positively to the school community. WORK EXPERIENCE

CEO

The Love Center Family Ministries

05/2005 – Present Snellville

Administered all organizational functions and strategic decisions. Preached and taught the Word of God to congregants. Provided counsel and guidance to members in need.

Facilitated a dedicated space for community worship. Managed financial obligations, including the payment of ministry-related bills.

Ombudsperson

Bureau of Workers Compensation

02/1972 – 08/2001 Cleveland

Supervised staff for a five-year tenure.

Addressed inquiries from claimants, attorneys, medical professionals, and employers.

Investigated grievances and mediated resolutions to complex issues. Assisted walk-in visitors with understanding and navigating their claims. Managed incoming telephone communications, directing calls to appropriate departments.

Dispatched requested forms and documentation via mail. Compiled and submitted annual reports to the Ombudsman, detailing emergent issues and suggesting process improvements. Authorized employee requests for leave.

Conducted annual performance evaluations for staff members. Procured office supplies and maintained essential office equipment. Public Inquiries Asst

Ohio Bureau of Workers Compensation

01/1989 – 03/1996 Cleveland

Managed multiple phone lines, providing essential claims information and responding to general inquiries.

Transferred incoming calls to the correct departments to ensure efficient service.

Met with individuals in person to provide necessary information and assistance.

Researched claim files and digital records to accurately answer caller questions.

Generated and dispatched requested correspondence to stakeholders. EDUCATION

East High School

High school diploma

09/1968 – 05/1971 Cleveland

Completed upper secondary education requirements.

SKILLS Janitorial experience Workers' compensation law Workers' compensation claims Cleaning

Workers' compensation programs Workers' compensation insurance knowledge

Claims documentation management Continuous improvement Settlement negotiation Housekeeping Management

Workers' compensation insurance

policies

Customer service

Task Completion Following Instructions

Teamwork Professionalism

Accountability Job Duties Performance

Working Relationships Taking Initiative

CERTIFICATES Driver's License

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