Recruiting and Performance Coaching Professional

Sam Kennedy

Hiram, GA ***** +1-470-***-**** *************@*****.***

Professional summary

Versatile professional with experience in recruiting, employee coaching, performance management, account support, order entry, customer service, and life insurance sales. Skilled in candidate sourcing, interviewing, pipeline reporting, productivity improvement, CRM management, client relationship development, and needs-based consultations. Recognized for strengthening team performance, resolving customer issues, and supporting operational and revenue goals.

Work authorization

US work authorization

Work experience

Performance Coach/ Randstad Talent Manager

Randstad Lithia Springs, GA

January 2025 to Present

• Source qualified candidates through CRM platforms such as LinkedIn Recruiter and the Randstad recruiting site to support staffing needs.

• Answer inbound calls regarding employment opportunities, providing clear information and connecting candidates with appropriate openings.

• Conduct interviews with potential candidates alongside hiring managers to evaluate qualifications and support informed hiring decisions.

• Report pipeline activity and potential interviews to leadership weekly, improving visibility into recruiting progress and staffing needs.

• Coach and train employees on productivity, quality, and safety standards to support consistent performance and compliance.

• Monitor individual and team performance, providing real-time feedback to improve efficiency and reinforce productivity goals.

• Assist with onboarding and training new hires to ensure successful integration and alignment with workplace expectations.

• Track attendance, productivity, and performance metrics using company systems to support accurate workforce reporting.

• Identify performance gaps and implement coaching plans to improve results through targeted performance management.

• Collaborate with supervisors and managers to achieve operational goals, maintain workflow, and address performance challenges.

• Recognize high-performing employees and encourage continuous improvement through communication and employee development.

• Maintain accurate documentation of coaching sessions and employee progress to support performance tracking and accountability.

Sales Support/Account management/Order Entry Clerk/ Customer service Momar Atlanta, GA

April 2023 to December 2025

• Support the sales team by preparing quotes, processing orders, and ensuring accurate entry of customer information.

• Serve as a primary point of contact for client accounts, handling inquiries, resolving issues, and maintaining high customer satisfaction.

• Manage relationships with new and existing customers to support retention, repeat business, and upsell opportunities.

• Coordinate with operations, logistics, and finance to ensure timely delivery and effective service execution.

• Track sales activity, maintain CRM records, and generate reports on pipeline, performance, and forecasts for sales visibility.

• Assist in developing proposals, contracts, and presentations for prospective clients to support business development efforts.

• Monitor account health, identify growth opportunities, and support revenue targets through proactive account management.

• Provide post-sale follow-up to ensure successful onboarding and strengthen long-term customer partnerships. Life Insurance Agent

American Income Life Insurance Company Marietta, GA May 2018 to August 2020

• Provide personalized life insurance and financial protection solutions by assessing client needs, explaining coverage options, preparing quotes, and guiding applications through underwriting.

• Build and maintain a client base through prospecting, referrals, networking, and follow-up while developing long-term relationships based on trust and service.

• Conduct client needs assessments to identify appropriate life insurance and protection strategies across individual circumstances.

• Educate clients on term, whole life, universal life, annuities, and other available products to support informed coverage decisions.

• Generate and follow up with prospective clients through phone, email, networking, and referrals to maintain consistent sales activity.

• Prepare insurance illustrations, quotes, applications, and supporting documentation with accuracy and attention to detail.

• Guide clients through underwriting and policy issuance while maintaining accurate records and clear communication.

• Maintain ongoing relationships with policyholders and identify opportunities for additional coverage through continued service.

• Follow company procedures, applicable state insurance regulations, and ethical standards while serving clients.

• Meet individual sales, activity, and customer-service goals through consistent prospecting and follow-up. Education

Diploma

Osborne High School

Skills

CRM system proficiency SaaS Shopify Team development Territory management Microsoft Dynamics 365 Negotiation Order Entry AI Microsoft Office Leadership Interpersonal skills Customer Support Objection handling (sales technique) Sales Lean Six Sigma Driving Showroom experience Furniture design Clear language communication Office activity coordination Hr Assistant Data analytics Sales experience within healthcare WordPress Process improvement Dashboard development Talent Acquisition Large insurance company experience Sales technology adoption Verbal Customer service Productivity software Analytics Salesforce Cross-selling Property casualty insurance Human Resource Communications Organizational Development Organizational skills Accountability Closing sales Call Center IT support specialist experience CRM systems Python Underwriting Process management Communication skills Channel sales Management reporting Property showing Renovation construction inspection Employee Onboarding Operational analysis Operations workflow management ATS Escalation handling Sales cycle tracking Design center experience Key Performance Indicators Furniture sales First aid Data entry Office management Excel Technical troubleshooting support Sales negotiation SketchUp Real estate investment Recruiting Attention to detail Consultative selling Counter-negotiation Warehouse experience Account management Microsoft Dynamics Navision Team supervision Mobile devices Mortgages Technical user customer support Field sales Insurance Regulation Compliance Sales Forecasting Hand tools E-commerce Operational excellence initiatives Manufacturing management Independent insurance agency experience Financial services Manufacturing facility experience Deal closing Phone etiquette Shipping & receiving High-end sales Handling customer service requests HR sourcing Customer home experience Customer Care In-home experience Teamwork Product demos Price negotiation Client relationship development Training & development Data management Lighting design Languages

English - Fluent

Spanish - Fluent

Certifications and licenses

Life & Health Insurance License

Insurance Producer License

Additional information

IT has always been a passion and as well as customer service both are which I excel the most i also have warehouse experience so I’m use to working in a face pace environment as well as management in the same environment but I can learn and adapt to any work environment or duties

Contact this candidate