Team Lead
Resume:
Adrienne Sinclair *** Old River Road, Elsberry, MO 63343
********@*****.***
Dynamic Team Lead with over 10 years' experience with the proven ability to manage daily operations, lead and motivate team members, deliver exceptional customer service skills, and maintain high standards of productivity and efficiency. I have also had leadership training and am skilled in new employee training, conflict resolution, inventory management, and achieving company goals and am seeking to bring strong leadership, clear communication, and organizational skills to a new Team Lead position where I can contribute to success and operational excellence.
WORK EXPERIENCE
DOLLAR GENERAL • Elsberry, MO
Team Lead • Part-time
• Built and maintained productive relationships with employees.
• Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
• Greeted customers promptly and responded to questions.
• Processed returned merchandise by strictly following store return and exchange procedures.
• Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
• Assisted customers by providing information and resolving complaints.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Resolved customer complaints swiftly, enhancing satisfaction and loyalty within the community.
• Trained new employees on operational procedures, ensuring compliance with safety standards and company policies.
WALMART • Troy, MO • 01/2014 - 04/2019
Cashier, Stocker
• Replenished items to maintain stock availability.
• Worked closely with front-end staff to assist customers.
• Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
• Helped customers find specific products, answered questions and offered product advice.
• Processed customer transactions efficiently and accurately at high-volume retail location.
SKILLS
• Attention to Detail and Accurate
Record Keeping
• Conflict Resolution
• Data entry efficiency
• Effective communication
• Exceptional Customer Service Skills
• Inventory Control
• Inventory management
• Leadership Training
• Leadership Training
• Loss prevention awareness
• Multitasking and Organization
• Office management
• Problem-solving
• Professionalism and etiquette
• Reliability and punctuality
• Returns and exchanges
• Staff Training and Development
• Team Leadership
• Time management
• Work ethic and integrity
EDUCATION
Cybersecurity Analyst
Certificate in Cybersecurity
Sullivan University
Louisville, KY
01/2026 - Present
• Resolved customer complaints swiftly to enhance satisfaction and loyalty at the store.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
ALBERT ANDERSON • Louisiana, Missouri • 01/2010 - 01/2012 Restaurant Manager
• Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
• Explained goals and expectations required of trainees.
• Optimized profits by controlling food, beverage and labor costs.
• Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
• Analyzed financial statements to identify areas of improvement or cost savings opportunities.
• Trained new employees to perform duties.
• Inspected dining and serving areas for cleanliness and proper setup.
• Adhered to all health department regulations regarding food storage and preparation.
• Prepared employee schedules to maintain appropriate staffing levels during peak periods.
• Managed accounts payable, accounts receivable and payroll.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Oversaw food preparation, production and presentation according to quality standards.
• Worked in close collaboration with team members to ensure customers received high-quality service.
ANDERSON LANDSCAPING • 01/2005 - 01/2010
Administrative Assistant
• Prepared client bills with high accuracy and attention to detail.
• Maintained detailed records to ensure compliance and efficiency.
• Provided exceptional customer service, addressing issues for immediate resolution.
• Typed 40 words per minute to support documentation needs.
• Operated essential office equipment to facilitate daily operations.
• Answered phone calls and emails, enhancing effective business correspondence.
• Resolved customer inquiries promptly to improve retention rates. HIGH SCHOOL DIPLOMA
Mingo Puxico Technical High School
Puxico, MO
06/1999 - 02/2001
• Leadership Training
• Trained entry level Microsoft Word,
Excell, and Spreadsheets
• Forklift training and certification
• Proper operation of essential office
equipment
• Lockout/Tagout Procedures
• SOPs
• Inventory control
• Warehouse Management
• Customer Relations
• Problem solving
• Time Management
• Integrity
• Honesty
BOYS AND GIRLS CLUB OF POPLAR BLUFF •
Poplar Bluff, MO • 02/2001 - 08/2003
Administrative Assistant/Program Coordinator • Full-time
• Maintained inventory of office supplies and placed orders when necessary.
• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Sorted and distributed incoming faxes, letters and emails for office distribution.
• Developed and maintained filing systems for confidential documents and records.
• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
• Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Coordinated events and activities, ensuring all logistical details were addressed effectively.
• Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
• Conducted thorough needs assessments to identify community requirements, shaping future program development.
• Monitored and evaluated program outcomes, applying findings to refine and improve future initiatives.
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