Customer Service & Data Entry Specialist

Results-oriented Customer Service and Data Entry Specialist with 4+ years of experience supporting business operations through accurate data management, multi-channel customer support, and technical problem resolution. Skilled in leveraging office productivity tools and CRM systems to streamline workflows, enhance client satisfaction, and maintain data integrity. Recognized for strong interpersonal skills, proactive conflict resolution, and a commitment to delivering exceptional service in fast-paced environments.

Customer Care & Data entry & US operations SPECIALIST (Remote)

Z-precise LLC – Atlanta, GA June 2019 – May 2023

•Handle 90+ data entry & customer calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services

•Trained two new employees about the product and services, entering customer data and organizing customer interaction logs

•Received an average 5* rating for 85% customer satisfaction rating to date, 15% higher than company average

•Remained courteous and calm, even during moments of customer dissatisfaction

•Strong communication skills both written and verbal

•Experience in Data Entry

•Experience with MS Excel & MS Word

•Customer Experience

•Phone Etiquette

•Bachelors in Accounting and Finance – Bangalore University, India

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