Credit Analyst & Warehouse Operations Manager

MC

MARCUS COOPER

*.*******@*******.*** +1-612-***-**** Minneapolis, MN 55412 WWW: bold.pro

Credit analyst and operations manager with a background in credit risk review, accounts receivable, collections, and customer account management. Leads invoicing, cash application, and team training while improving cash flow, reporting, and service quality across finance and operations settings.

• Payment reconciliation

• Debits & credits

• Warehouse operations

• Client management

• Logistics coordination

• Accountability

• Workday

• Phone collections

• Credit card payment processing

• Skip tracing

• Collaboration with manufacturing teams

• Credit card accounts

• Debt collection arbitration

• Account management

• Conflict resolution

• Agency-based debt collection

• ADP

• Student loan debt collection accounts

• Dispute resolution

• Analysis skills

• Team management

• Process improvement

• Office experience

• Deadline compliance

• Loading and unloading cargo

• Safety awareness

XPO Burnsville, Minnesota

Dock Forklift Driver

06/2026 - Current

Staged shipments in designated XPO terminal locations for outbound routing.

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Loaded and unloaded trailers following XPO shipping and receiving procedures.

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• Operated forklift to move freight across XPO dock areas safely. Conducted regular safety checks on dock forklift and other warehouse equipment.

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• Inspected pallets, wraps, and freight for damage before dock transfer.

• Used handheld scanners for warehouse management system compliance. Mitsubishi HC Capital America Edina,

MN

Credit Analyst

03/2025 - 03/2026

Assess credit risk and provide recommendations supporting sound lending decisions.

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Analyzed financial statements, credit reports, and payment histories to evaluate customer creditworthiness, informing lending decisions.

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Utilized analytical tools and reporting systems to monitor portfolio performance, identifying trends to mitigate risk.

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Managed commercial customer accounts, fostering strong business relationships to enhance client retention.

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Taylor Freezer Sales Co./ Tampa Bay

Beverage Co

Directed accounts receivable operations, invoicing, collections, and cash application functions.

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Professional Summary

Skills

Experience

Operations / Accounts Receivable

Manager

10/2018 - 03/2025

Improved cash flow through proactive account management and customer issue resolution.

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Developed reports and performance metrics to support business decision- making.

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Trained employees and collaborated across departments to improve efficiency and customer satisfaction.

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UPS

Package Handler (Seasonal)

10/2024 - 02/2025

Processed and sorted high-volume shipments, ensuring timely delivery during peak holiday operations.

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Consistently met productivity and safety standards in a fast-paced warehouse environment.

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Exhibited reliability and strong work ethic across multiple seasonal assignments, contributing to team stability.

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Mixon and Ryan Law office Palm Harbor,

FL

Legal Assistant

01/2017 - 12/2017

Revenue Systems Inc Dunedin, FL

Collector Agent

03/2015 - 08/2016

Maintained relationships with insurance companies dealing with workers compensation insurance

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• Oversight of State of Florida workers' compensation and reporting Collection of payments along with timely notifications of past due payments.

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Communicated with injured employees, supervisors, and insurers regarding

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Credit Adjustments LLC Saint Louis Park,

MN

Credit and Collections Manager

03/2014 - 03/2015

Managed collections of tuition loans for institutions throughout Midwest, ensuring timely repayments and maintaining relationships.

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Facilitated loan consolidations of Perkins Loans, simplifying repayment processes for borrowers.

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Achieved top collector status by utilizing knowledge of FDCPA and Perkins loans to enhance collection efforts.

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Surpassed monthly collection goal of $40k, achieving average of $60k as top performer in February.

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Credit Control, Inc.

Collections Manager

01/2009 - 01/2013

Managed collection strategies, negotiated account resolutions, and supported recovery objectives.

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Supervised collection staff, monitored performance, and provided coaching and training.

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• Ensured compliance with FDCPA requirements and company standards. Earned promotion from Debt Collector to Collections Manager based on performance and leadership.

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Twin Cites Public Television Saint Paul,

MN

Fundraising Coordinator

12/2007 - 12/2008

Provided member services by collecting donations and organizing fundraising activities.

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Coordinated activities for members, ensuring participation and engagement.

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Managed relationships with contributors and members, fostering communication and support.

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University of Wisconsin

B.S in Business Management

Education and Training

05/2009

Brown College MN

NA- Transferred in accounting

01/2009

Brown College

Associate of Applied Science in Television & Film Production 08/2008

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