Lead Server & Guest Experience Specialist

CHRISTIAN

NEAL

a happy guest is my success

503-***-**** ********@*****.***

**** * ******* ***** **** #1014, Henderson Nv 89012 My ultimate goal as a server is to make every guest want to return while providing the most memorable experience and being there true oasis. Hardworking and reliable server focused on going above and beyond to support team and serve customers. Trained in customer service and offering top-notch serving abilities. Motivated to continue to learn and grow as service professional. Dependable hospitality industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. Experience

Lead Server

Watergrill LasVegas Las Vegas Nevada 03/2022

Complete food wine cocktail knowledge ordertaking and service Managed end-to-end table service by leveraging advanced wine and cocktail knowledge to recommend pairings and take precise orders. This tailored approach elevated the dining experience and increased average guest spend by 15%.

Entrusted with restaurant closing procedures, including financial reconciliations and securing the premises at the end of each business day. My meticulous attention to detail guaranteed accurate accounting and a secure transition for the morning shift.

Resolved complex guest service concerns with diplomacy and speed to restore satisfaction and maintain a positive brand reputation. These quick interventions successfully turned negative experiences into repeat customer opportunities.

Leveraged extensive wine, food, and cocktail knowledge to guide guests through the menu and recommend high-margin pairings. This customized approach enhanced the dining experience and increased average guest spend by 15%.

Spearheaded front-of-house operations as a trusted shift lead responsible for closing procedures and financial reconciliations. My meticulous attention to detail ensured accurate end-of-day accounting and a secure transition for the morning team.

Resolved complex guest service issues with diplomacy and efficiency to restore satisfaction and protect the establishment's reputation. These prompt interventions successfully transformed negative experiences into opportunities for repeat business.

Cultivated strong recurring relationships with guests by delivering highly personalized service and memorable dining experiences. These efforts significantly boosted repeat customer rates and fostered brand loyalty. Lead Server and Trainer

Salty's on the Columbia Portland, OR March 2007 — May 2021 14 years of fine dining experience

Front desk/hostess - reservations phones and seating Busser - clearing resetting tables, server assistant Food runner - getting correct food items quickly to guests from kitchen Server - take orders while interacting with guest to give them a special personal experience Wine service - recommending and selling bottles of wine and glass pairings throughout coarses Buffet w/bottomless mimosa's

Expo - traying up and garnishing dishes while being the middle man between F.O.H & B.O.H Banquets - reading contracts and special menus for private events Off premises events - responsible for company equipment and food marketing events - drive guests to and from the restaurant and surrounding hotels

Kitchen help - food prep

Maintenance assistant - help with up keep of the restaurant Manager relief - fill in as floor manager when needed Acted as intermediary between servers and management to help restaurant operate smoothly and efficiently Helped new servers memorize menu, learn ingredients, and taste test items to promote menu knowledge Taught new servers restaurant history and interesting facts about business to share with customers Bartender and Lotto Attendant

Elmers Gresham, OR August 2019 — July 2020

Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift Processed cash register transactions by inputting product costs and giving back change Adhered to all cash handling policies and procedures Recognized for providing efficient service with high degree of accuracy Assisted customers with locating items, answering questions and providing direction and service Ordered, stocked, and rotated [Type] departments

Operated POS cash register, handling an average of [Number] transactions on average daily Greeted all customers and provided prompt and friendly service Found ways to improve customer experience by taking accountability and acting as store Brand Ambassador Answered questions regarding [Type] products

Took orders and prepared drinks for the bar and restaurant Cashed out lotto machines and tickets

Assistant Dining Room Manager

Holiday Park Plaza Portland, OR January 2000 — January 2007 Actively monitored employee attendance and submitted daily reports Regularly engaged diners during meals to spot problems in service or food early Developed work schedules and assigned shifts evenly for consistent table coverage Oversaw food preparation and cooking activities to uphold safe and sanitary practices, check portion control, and assess final presentation

Managed food and supplies inventory to keep adequate levels for expected demands Liaised with facility administration and customers to address requests and resolve problems Scheduled department staff strategically to maintain proper coverage based on business volume Managed daily operations in deli and supervised staff to improve sales performance Trained and mentored food service works to achieve maximum team quality and efficiency Supervised cooking, serving, and packaging deli items, as well as deli counter takeout activities Labeled products correctly with prices and use or sell-by dates Education

Stratford career institute, Portland, OR, January 2004 — January 2004 High School Diploma

I was a teen mom so instead of giving up I decided to do a online program to obtain my high school diploma. Skills

Improve job skills Multitasking Customer relations Prioritization Collaboration Verbal communication

Organization Task prioritization Motivation

Public speaking Teamwork Creative thinking

Planning Coordination Upselling

Certifications

Tam Food Handlers Cards Up To Date

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