Quality Control & Customer Service Specialist
Resume:
JERMAINE JAMES
SKILLS
• Computer literacy
• Customer service
• Adaptability
• Critical thinking
• Data entry and analysis
• Quality control
• Ability to multitask
• Interpersonal skills
• Attention to detail
• Teamwork
Dynamic professional with extensive experience in customer service and problem-solving, honed at The Department of Job and Family Services. Proven ability to manage multiple clients while delivering exceptional service. Skilled in data entry and analysis, demonstrating strong attention to detail and adaptability in fast-paced environments. WORK HISTORY
July 2025 - Current
Quality Control Inspector Homegoods Warehouse Distribution Center, Lordstown OH
General Warehouse Associate
Inspects products and materials to ensure they meet standards and regulations. Identify defective merchandise and operate RF scanners with moderate data entry.
July 2021 - Current
Independent Shopper and Delivery Specialist Self-Employed, Youngstown, Ohio
November 2020 - December 2022
Ohio Unemployment Insurance Customer Service Agent The Department of Job and Family Services, Youngstown, Ohio Handled client budgets efficiently, ensuring the best value for their spending.
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Followed application instructions closely and reviewed deliveries to minimize errors.
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• Provided exceptional customer service to ensure customer satisfaction. Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
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Managed multiple clients simultaneously while maintaining high standards of service and privacy.
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Collaborated with store personnel and brand representatives to secure the best deals for clients.
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Delivered rush merchandise on tight schedules to meet customer targets.
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• Provided technical support over the phone when needed. De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
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Provided top quality control and eliminated downtime to maximize revenue.
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Remained calm and professional in stressful circumstances and effectively diffused tense situations.
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Reviewed files, records and other obtained documents to respond to customer requests.
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Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
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CONTACT
Youngstown, OH 44511
**********@*****.***
January 2014 - January 2015
Rail Car Maintenance and Repair American Industries Inc., Sharon, PA 2015 - 2017
Production Worker Summer Garden Food and Manufacturing, Boardman, OH
Helped clients navigate online systems within established frameworks to obtain services.
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Performed data entry tasks using Word Processing software packages such as Microsoft Word and Excel.
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Processed incoming applications and ensured that all information was properly entered into the system.
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• Diagnosed, repaired, and maintained railroad cars.
• Clean and lubricated parts.
• Tested components using computers and tools.
• Removed cars using hoists, jacks, and pinch bars. Operated machinery to ensure efficient production flow and quality standards.
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• Collaborated with team members to meet production goals consistently. Adhered to health and safety regulations, ensuring a safe working environment.
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• Assisted on production line.
EDUCATION
November 2014
Combination Welding Combination Welding
New Castle School of Trades, New Castle, PA
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