Retail Assistant Store Manager & Administrative Support

Jordan L. Allison

**** **** **** *********, ** **236 731-***-**** ******@*******.***

PROFESSIONAL SUMMARY

Experienced retail management, administrative, and customer service professional with a background in team leadership, store operations, financial documentation, inventory management, healthcare registration, and legal/clerical administration. Proven ability to manage competing priorities in fact-paced environments while maintaining accuracy, professionalism, confidentiality, and high standards of customer service. Strong organizational and communication skills with experience supporting both day-to-day operations and management objectives. CORE COMPETENCIES

Retail Operations & Store Management, Team Leadership & Staff Supervision, Customer Service & Guest Relations, Sales Support & Customer Engagement, Merchandising & Inventory Management, Cash Handling & Financial Documentation, Loss Prevention & Operational Compliance, Administrative & Clerical Support, Data Entry & Records Management, Patient Registration & Scheduling, Confidential Information Management, Professional Telephone Communication, Microsoft Office Suite, and Time Management & Organization

PROFESSIONAL EXPERIENCE

Cato Fashions, Paris, TN Aug. 2026-Present

Assistant Store Manager

● Support store management in directing daily operations, including staffing, merchandising, expense control, sales generation, customer service, and loss prevention.

● Assist with personnel management and provide day-to-day direction and support to store associates.

● Contribute to sales performance by delivering high-quality customer service and supporting store sales objectives.

● Maintain merchandising and visual presentation standards to create an organized, customer-focused shopping environment.

● Support inventory and merchandise operations while helping maintain appropriate product presentation and availability.

● Assist with expense control and loss-prevention efforts to protect company assets and support efficient store operations.

● Contribute to store planning and forecasting while ensuring compliance with established company policies and operational procedures.

Vapes & More, Paris, TN Aug. 2025-May 2026

Sales Associate

● Performed responsibilities beyond standard sales associate duties, taking initiative to support daily store operations and ensure tasks were completed accurately and efficiently.

● Provided knowledgeable, individualized customer service by identifying customer needs, answering product questions, and assisting with product selection.

● Supported day-to-day store operations, including opening and closing responsibilities, cash handling, point-of-sale transactions, inventory, merchandising, and store upkeep.

● Monitored inventory levels, assisted with receiving and organizing merchandise, and helped maintain accurate and accessible product stock.

● Maintained organized, visually appealing product displays and ensured merchandise was properly stocked and presented throughout the store.

● Handled cash and electronic transactions accurately while maintaining accountability for register activity and store funds.

● Assisted with resolving customer questions and concerns professionally while building positive customer relationships and encouraging repeat business.

● Demonstrated initiative by identifying operational needs and completing necessary tasks without requiring continual direction.

● Helped maintain compliance with store policies and age-verification requirements when completing regulated product sales.

● Supported coworkers and store leadership as needed, contributing to efficient operations during busy periods and independently managing responsibilities when necessary. Buchanan Resort, Buchanan, TN Jun. 2021-Jun. 2025

Housekeeping Staff

● Maintain guest accommodations and assigned resort areas to established cleanliness, sanitation, and presentation standards.

● Prepare lodging accommodations for guest arrivals while completing assigned responsibilities within strict turnaround times and operational deadlines.

● Provide courteous and responsive customer service while addressing guest needs and maintaining a welcoming resort environment.

● Communicate effectively with office staff, guests, and other team members regarding room status, guest requests, and operational needs.

● Prioritize multiple housekeeping assignments efficiently while maintaining consistent attention to detail and service quality.

● Identify and communicate maintenance, supply, or guest-related concerns to appropriate staff to support smooth daily operations.

● Work independently and collaboratively to ensure accommodations are prepared accurately and on schedule. West Wood Wines, Paris, TN Feb. 2016-Oct. 2017

Assistant Manager

● Supported daily retail operations, including staff management, customer service, sales activity, inventory, and administrative responsibilities.

● Prepared and maintained financial entries, sales reports, and operational documentation for upper management.

● Supervised staff and supported day-to-day workflow to maintain efficient store operations and customer service standards.

● Maintained inventory records and prepared requisition reports to support appropriate product availability and stock management.

● Managed cash-related responsibilities and financial documentation with a strong focus on accuracy and accountability.

● Communicated with government agencies regarding lottery sales requirements and maintained documentation necessary for regulatory compliance.

● Balanced management, financial, inventory, and customer-facing responsibilities in a fast-paced retail environment. Henry County Surgical Center, Paris, TN Jan. 2015-Jan. 2016 Registration Clerk

● Coordinated daily surgical schedules and communicated scheduling information to nurses, surgeons, patients, and other appropriate personnel.

● Assisted patients with registration and scheduling while providing professional, compassionate front-office service.

● Entered, updated, and maintained patient information and administrative records with a high degree of accuracy.

● Handled confidential patient information in accordance with privacy requirements and established facility procedures.

● Communicated with patients and clinical staff to facilitate efficient scheduling and patient flow.

● Managed multiple administrative priorities in a fast-paced surgical setting while maintaining accuracy and professionalism.

● Provided clerical, telephone, and data-entry support to facilitate efficient daily operations. Henry County Chancery Court, Paris, TN Sept. 2013-Oct 2014 Deputy Clerk

● Maintained court, case, financial, and administrative records while ensuring accurate filing and data entry.

● Processed court fees, tax payments, and other financial transactions while maintaining accurate supporting documentation.

● Entered and updated case information within computerized record-management systems.

● Organized and maintained case files and related documentation to support efficient court operations and record retrieval.

● Assisted the clerk with property tax payments, court fees, financial documentation, and other administrative responsibilities.

● Handled sensitive legal and financial information with professionalism, discretion, and attention to confidentiality.

● Provided clerical and customer service support while responding professionally to routine inquiries and assisting with office operations.

EDUCATION

Henry County High School

High School Diploma Class of 2008

GPA: 3.3/4.0

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