Banking Operations Assistant Manager

EUROPASS CURRICULUM VITAE

PERSONAL INFORMATION

Full Name: Rajendran Arunkumar

Location: Kumbakonam, Tamil Nadu, India – 612703

Mobile: 978-***-****

Email: ********@*****.**.**

Nationality: Indian

PROFESSIONAL PROFILE

Results-driven and experienced Banking Operations Professional with over 13 years of experience in banking and financial services, including extensive experience as an Assistant Manager – Banking Operations with Tamilnad Mercantile Bank Ltd. Skilled in operational strategy, team supervision, performance monitoring, risk management, customer relationship management, workflow optimisation, recordkeeping, and financial operations. Proven ability to coordinate banking activities, delegate responsibilities, monitor staff performance, resolve operational challenges, and maintain high standards of customer service and compliance. Calm and professional under pressure, with strong communication, analytical, organisational, and problem-solving abilities. Experienced in working within structured financial environments while maintaining confidentiality and operational accuracy.

WORK EXPERIENCE

ASSISTANT MANAGER – BANKING OPERATIONS

Tamilnad Mercantile Bank Ltd.

Rajahmundry, India

April 2012 – February 2026

Assisted in developing and implementing operational strategies to improve efficiency and productivity.

Coordinated day-to-day banking operations and ensured smooth workflow within the branch environment.

Delegated tasks to staff members according to priorities, workload, and operational requirements.

Assigned responsibilities to personnel and monitored performance to ensure timely completion of assigned activities.

Supported staff in achieving operational goals and maintaining service standards.

Monitored operational performance and identified areas requiring improvement.

Assisted in managing operational risks and implementing appropriate corrective measures.

Maintained accurate records and ensured proper handling of banking documentation.

Remained calm and professional when handling stressful or challenging situations.

Effectively addressed customer and operational concerns while maintaining professional standards.

Built and maintained positive relationships with customers through effective communication and service.

Supported workflow optimisation and contributed to improvements in operational processes.

Handled sensitive banking information responsibly and maintained confidentiality.

Worked collaboratively with colleagues and management to achieve organisational objectives.

Ensured that assigned activities were completed accurately and within required timelines.

JUNIOR EXECUTIVE ASSISTANT

Muthoot Finance

Mannargudi, India

September 2010 – March 2012

Supported day-to-day office and financial service operations.

Streamlined office processes through efficient filing and document organisation systems.

Maintained accurate records and ensured proper storage and retrieval of important documents.

Communicated with clients through telephone calls and email to address queries and provide assistance.

Developed positive professional relationships with clients through effective communication and customer service.

Assisted in coordinating corporate events, including logistics, vendors, guest lists, and promotional materials.

Supported team activities and contributed to maintaining a positive and productive workplace.

Assisted in resolving workplace issues through effective communication and conflict- resolution techniques.

Facilitated smooth operations during high-pressure situations by remaining calm, organised, and proactive.

Maintained confidentiality when handling sensitive client and company information.

Supported colleagues with administrative and operational activities as required. EDUCATION AND TRAINING

BACHELOR OF SCIENCE – MATHEMATICS AND COMPUTER SCIENCE SASTRA University – SRC, Kumbakonam

Kumbakonam, Tamil Nadu, India

January 2009

Graduation: First Class

Percentage: 71.51%

PROFESSIONAL CERTIFICATIONS

JAIIB

Junior Associate of the Indian Institute of Bankers Customer Service & Banking Codes and Standards

Professional certification/training covering customer service principles, banking practices, and applicable banking codes and standards.

IT Security

Professional training related to information technology security and secure handling of information in the banking environment.

CORE PROFESSIONAL SKILLS

Banking & Operations

Banking Operations Management

Operational Strategy

Workflow Optimisation

Performance Monitoring

Operational Risk Management

Financial Analysis

Recordkeeping and Documentation

Process Improvement

Staff Coordination

Work Allocation and Delegation

Customer & Relationship Management

Customer Relationship Management

Customer Service

Client Communication

Customer Issue Resolution

Professional Communication

Relationship Building

Management & Administration

Team Coordination

Staff Performance Monitoring

Task Prioritisation

Time Management

Administrative Support

Conflict Resolution

Problem Solving

Decision Making

Professional Attributes

Calm Under Pressure

Dependable and Responsible

Positive and Friendly Attitude

Adaptability

Attention to Detail

Confidentiality

Organisational Skills

Ability to Work Independently and as Part of a Team LANGUAGE SKILLS

Tamil: Bilingual / Proficient – C2

English: Intermediate – B1

Telugu: Beginner – A1

PROFESSIONAL STRENGTHS

Strong banking operations background

Experienced in team coordination and staff supervision

Effective operational and risk-management capabilities

Strong customer-service orientation

Able to remain calm and professional under pressure

Strong organisational and time-management skills

Experienced in handling confidential information

Analytical and solution-oriented approach

Dependable and responsible professional

Adaptable to changing operational requirements

DECLARATION

I hereby declare that the information provided in this Curriculum Vitae is true and correct to the best of my knowledge and belief.

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