Remote Customer Service & Operations Assistant

Columbus, Mississippi Julie • +* ***-***-Phelps **01 • *****.*******@******.***

PROFESSIONAL SUMMARY

Outgoing and dependable customer service and operations professional with extensive experience in customer support, telephone communication, sales, retail operations, cash handling, record keeping, and fast-paced problem solving. Known for learning new systems quickly, staying organized, handling multiple priorities, and communicating clearly with customers and team members. Seeking a remote customer service, chat support, call center, sales support, or administrative position where strong service and attention to detail can add value. CORE REMOTE-READY SKILLS

Customer Service & Customer Support Telephone & Call Center Communication Sales Support & Needs Assessment Order & Inventory Management Data Entry & Record Keeping Cash & Financial Reporting Problem Solving & Conflict Resolution Time Management & Multitasking POS & Business Systems Attention to Detail Team Collaboration Confidential Information Handling Insurance Sales Operations Support

PROFESSIONAL EXPERIENCE

Assistant Manager July 2021 – Present

69 New Mart — Columbus, Mississippi

• Support daily store operations in a fast-paced customer-service environment, including opening/closing responsibilities and cash management.

• Handle ordering, inventory, kitchen preparation, and operational support while maintaining accuracy and organization.

• Supervise and support staff and help ensure food safety, sanitation, and company procedures are followed.

• Complete daily/nightly reports, financial paperwork, and related records; communicate with vendors and team members to keep operations running smoothly.

Insurance Sales Representative • Part-Time / Side Role May 2025 – Present Liberty Mutual / Globe Life — Columbus, Mississippi

• Provide customer service and policy support through phone-based customer interactions and presentations.

• Build rapport, identify customer needs, explain insurance options, and support customers through the sales process.

• Work toward personal and company-set sales goals while maintaining accurate records and confidentiality.

• Use clear communication, active listening, and needs assessment to create a positive customer experience. Sales Associate / Cashier June 2019 – July 2020

The Spirit Shoppe Liquor & Wine — Columbus, Mississippi

• Delivered personalized customer service and managed cash register operations.

• Supported restocking, merchandising, and product knowledge assistance while maintaining an organized sales floor. Floor Manager / Bartender / Server September 2002 – March 2019 Seys Sports Bar and Grill — Columbus, Mississippi

• Trained, scheduled, and supervised front-of-house staff in a fast-paced customer-service environment.

• Coordinated front-of-house and kitchen operations to help ensure orders were accurate and delivered on time.

• Handled customer concerns, maintained service standards, and completed end-of-shift reporting. Quality Control Inspector May 2012 – March 2014

True Temper Sports — Amory, Mississippi

• Conducted detailed inspections to maintain product quality standards in a fast-paced manufacturing environment.

• Measured and evaluated products, documented defects, and communicated recurring quality issues to supervisors. Receptionist (Seasonal) January 2002 – April 2005

H&R; Block — Tupelo, Mississippi

• Answered phones, filed documents, and assisted with client appointments. EDUCATION

G.E.D. — Columbus, Mississippi March 1997

CERTIFICATION

ServSafe Management Certification — Expired 2023

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