Lead Pharmacy Technician - Inventory & Training

Emily Jordan

484-***-**** *************@****.*** Bernville, Pennsylvania 19506

SUMMARY

Pharmacy Technician with expertise in inventory management and team leadership, demonstrated through 12 years of

experience in total at CVS Pharmacy. I excel at training staff, resolving customer issues, and ensuring regulatory

compliance. Committed to enhancing team performance and operational efficiency through strong communication and

problem-solving skills.

SKILLS

+ Pharmacy Training + Customer Service

+ Team Leadership + Problem Solving

+ Organization + Time Management

+ Multitasking + Communication

EXPERIENCE

Lead Pharmacy Technician, CVS Pharmacy, June 2025-Current

Led pharmacy technician workflow at CVS Pharmacy during prescription filling

Processed prescriptions using CVS Pharmacy systems and pharmacist direction

Verified insurance claims and resolved pharmacy billing issues

Trained pharmacy technicians on store procedures and customer service

Assisted patients with prescription pickup, drop-off, and pharmacy questions

Coordinated with pharmacists on dispensing accuracy and workflow priorities

As

Managed day-to-day operations of the pharmacy department including staffing schedules.

sted in the training of new pharmacy technicians and provided feedback on their performance.

Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory

system,

Inventory Specialist Pharmacy Tech, CVS Pharmacy, December 2021-June 2025

Womelsdorf, Pennsylvania

Managed inventory levels to ensure accurate stock counts, preventing stockouts and overstock situations.

Trained new staff on inventory management procedures, enhancing team capability and operational consistency.

Data entry on new prescriptions

Billing insurance and resolving rejection messages

Performed counting of medications to ensure accurate inventory levels.

My location is also a training store for new techs hired into the company.

Ensure meticulous documentation and timely submission of drug return forms, maintaining regulatory compliance

and financial accuracy.

Shift Supervisor, CVS Pharmacy, September 2014-December 2021

Womelsdorf, Pennsylvania

Trained and supervised staff, enhancing team performance

Implemented inventory control measures, minimizing stock discrepancies and losses

Supervised front store associates during daily CVS Pharmacy operations.

Resolved customer concerns and supported service recovery.

Trained team members on store policies and procedures

Coordinated stock replenishment and merchandising tasks

Opened and closed CVS Pharmacy shift operations.

EDUCATION

High School

Tulpehocken High School, Bernville Pennsylvania June 2014

REFERENCES

John, Pietrobono, 484-***-****

Michele, Kramer, 610-***-****

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