Medical Procedure Scheduling & Insurance Coordination
Resume:
Kathy Kertesz
Phoenix, AZ *****
*************@*****.***
Professional Summary
Experienced administrative professional with nearly 26 years in medical scheduling and office management, specializing in pain management and insurance verification. Skilled in streamlining procedures, patient coordination, and leading administrative teams. Seeking a full-time medical scheduler or pain management role to leverage expertise in healthcare administration, insurance processes, and patient satisfaction.
Authorized to work in the US for any employer
Work Experience
Administrative/Procedural Scheduling Management
Integrated Pain Consultants-Phoenix, AZ
February 2018 to Present
* Developed and implemented an efficient patient scheduling system to reduce wait times and improve satisfaction
* Oversaw all in-house procedure scheduling and obtained authorizations for eight providers
* Assisted with Cardiac Clearance Requests to ensure patient safety before procedures
* Notified representatives of high acuity procedures at Ambulatory Surgery Centers
* Obtained authorizations and scheduled high acuity orders such as MILD’s, SCS implants, intercepts, Minuteman, Kyphoplasty, and SI fusions
* Communicated with medical staff to ensure timely completion of patient procedures
* Trained and supervised administrative staff, increasing productivity and skill development Administrative Management / Procedure Scheduling
Valley Pain Consultants-Phoenix, AZ
September 2015 to February 2018
* Scheduled patient follow-up appointments and all pain procedures, including TFESI’s, Ilesi’s, MBB, RFA, Sympathetic Nerve Blocks, Intercostal Blocks, Stellate ganglion Blocks, and Kyphoplasty
* Managed cardiac clearance requests and medical records
* Maintained accurate and organized patient files
Administrative Management
Radnet Imaging-Los Angeles, CA
August 2012 to July 2015
* Scheduled imaging appointments, including MRI, CT, and PET CT scans
* Maintained accurate records of customer contacts and appointments
* Managed accounts payable and receivable
* Handled sensitive and confidential information in accordance with company policies
* Assisted with patient check-in and procedure preparation Medical Front Office
Vantage Oncology-Los Angeles, CA
June 2007 to November 2012
* Greeted patients, answered phones, and scheduled appointments in a busy medical office
* Assisted with entering patient billing information
* Verified patient insurance coverage and prepped charts
* Managed and organized patient files
* Assisted with patient check-in and checkout procedures Front Office
Surprise Health Center - Arizona Medical
January 2005 to May 2007
• Assisted with patient check-in and check-out
• Processed patient registration and insurance information accurately and efficiently • Prepared and updated patient charts and documents
• Answered incoming calls, responded to inquiries, and directed calls as appropriate Medical Front Office
Northridge Neurologic Center-California
August 2001 to December 2004
• Greeted and checked in patients in a friendly and professional manner • Prepared and updated patient charts and documents
• Answered telephone calls, provided information and scheduled appointments • Education
High school diploma or GED
La Puente Hills High School
Skills
Insurance verification Medical scheduling Organizational skills HIPAA Medical procedure scheduling Health insurance authorizations Patient interaction Interpersonal communication Office building experience Office management Teamwork Communication skills Health insurance knowledge Anatomy knowledge Knowledgeable of Pain Management Vital signs Internal Medicine Gastroenterology Client interaction via phone calls Microsoft Office Medical administrative support - Medical administrative support experience (3–5 years) Medicaid regulations EMR Systems Pain management Medical terminology Documentation review Knowledgeable of authorizations and procedure scheduling Clear language communication Customer service Clinic experience Knowledgeable of Radiation Oncology Computer operation Medical front office Administration Computer skills Cardiology Attention to detail Financial counseling Oncology Orthopedics Knowledgeable of health insurance verification procedures
Languages
• English
Certifications and Licenses
Driver's License
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