Compassionate Personal Support Worker Nanny Caregiver

Jennifer Ugochukwu

* ****** ******* ** *******, Ontario +1-226-***-**** *************@*****.*** Certified Personal Support Worker

Compassionate and detail-oriented Personal Support Worker with experience in long-term care, community settings, and home-to-home care. Skilled in delivering patient-centered care, documenting care plans, and supporting mobility, hygiene, and overall well-being. A collaborative team player with strong communication skills, fostering trust with patients, families, and multidisciplinary teams to ensure safety, compliance, and quality outcomes. Committed to evidence-based practices and cultural sensitivity to improve patient outcomes in dynamic healthcare environments.

Key Skills and Competencies

● Vital Signs Monitoring & Observation

● Companionship Support

● Personal care and daily living support ●

Infection Prevention & Control

● Care Plan Documentation & Reporting ●

Dementia & Cognitive Support ●

Medication Assistance (as permitted)

Professional Experience

● Cultural Sensitivity & Ethical Practice ●

Strong Communication & Team

Collaboration

● Time Management & Attention to Detail ●

Feeding assistance and meal preparation

according to dietary need

Personal Support Worker: Circle of Care, Toronto Ontario Sept. 2025 – Dec 2025 Supported elderly and medically complex patients under the supervision of nursing staff, focusing on comfort care, mobility assistance, ADLs, vital signs support, and maintaining a safe, therapeutic environment. Responsibilities:

Personal Care & Daily Living Support: Assisted patients with bathing, oral care, dressing, toileting, and feeding, ensuring dignity, comfort, and independence wherever possible. Observation & Reporting: Monitored patient condition—including mobility, appetite, skin condition, and behaviour—and reported changes promptly to the RN/RPN to support timely clinical decision-making. Mobility

& Safety Assistance: Supported patient ambulation, repositioning, and transfers using safe-handling techniques and equipment to prevent injury and maintain mobility. Infection Control & Safety Protocols: Maintained strict compliance with infection-control practices such as hand hygiene, PPE, glove use, and proper disposal of contaminated materials to protect high-risk patients. Communication, Advocacy & Team Collaboration: Used empathy and de-escalation skills to support anxious or confused patients, advocated for comfort needs, and collaborated effectively with nurses, therapists, and other team members to ensure safe, patient-centered care. Personal Support Worker: Protea Health Care Toronto, Ontario Oct. 2025 – Dec 2025 Delivered compassionate, hands-on care to elderly patients by assisting with daily living activities, monitoring for changes in condition, maintaining strict infection-control standards, and using strong communication, rapport-building, and conflict-resolution skills to support a safe, dignified, patient-centered care environment. Responsibilities:

Patient Communication & Advocacy: Built trust with patients by actively listening to concerns, advocating for comfort needs (such as pain management requests), and ensuring culturally sensitive, respectful care. Task Prioritization & Critical Thinking: Assessed patient needs based on acuity, behaviour, and safety risk, allowing for effective prioritization of care tasks in a fast-paced environment. Infection Control & Safety Compliance: Maintained a clean and safe care setting by following strict infection-prevention protocols, including proper PPE use, frequent hand hygiene, glove compliance, and safe handling of linens and equipment.

Conflict Resolution & Emotional Intelligence: Utilized de-escalation techniques and empathetic communication to support anxious or confused patients, collaborating with the healthcare team to maintain a calm, respectful, and therapeutic environment.

Personal Care & Daily Living Support: Assisted patients with bathing, dressing, toileting, and continence care Observation & Reporting: Observed and reported changes in patients -including changes in physical and mental condition.

March of Dimes, Chatham Ontario July 2025 – August 2025 Worked as a student under the supervision of a registered Nurse to provide client centered care to patients. Responsibilities include:

● Assisted the RPN with administration of medication through medication reminders ● Helped clients with mobility transfer from wheelchairs to bed and vice versa

● Assisted clients with bowel and bladder movement including emptying catheter

● Attended to call bells while communicating effectively with clients and supporting with their needs ● Helped clients with coffee making and preparing snacks

● Assisted clients with activities of daily living including bathing and toileting

● Provided housekeeping assistance including making client beds

● Provided companionship to clients by reading books to clients to help clients relax Copper Terrace, Chatham Ontario May 2024 to July 2025 Had hands-on experience providing client-centered care under the supervision of a registered nurse in a clinical setting Responsibilities include:

● Provided cognitive and dementia care to clients.

● Aided clients with infection control practices

● Helped clients with safe body mechanics

● Prepared snacks for clients on 2 different floors.

● Assisted clients with feeding at the dining hall

● Attended to call bells while listening attentively to client needs

● Reported clients’ changes and observations to the supervisory Nurse.

● Supported other personal support workers by attending to the needs of their clients as needed ● Calmly attended to a behavior resident while changing his clothes every 2 hours ● Accurately documented and charted all services and care delivered including shift handovers ● Accompanied residents to the bookstore to purchase some books. Mosaic HOme Care Toronto Ontario : . Committed to delivering respectful, empathetic, and high-quality care tailored to each client’s individual needs. Responsibilities include:

● Assist clients with activities of daily living (ADLs), including bathing, dressing, grooming, toileting, and personal hygiene.

● Provide mobility assistance, including safe transfers, repositioning, and ambulation, according to the client’s care plan and level of ability.

● Assist clients with feeding, meal preparation, and hydration as required.

● Observe and report changes in clients’ physical condition, behaviour, mobility, and overall well-being.

● Monitor and document relevant client information and care activities in accordance with agency policies.

● Provide companionship and emotional support while promoting clients’ dignity, comfort, and independence.

● Support clients with daily routines while respecting their privacy, preferences, and confidentiality.

● Identify and report safety concerns, potential hazards, and incidents promptly to the appropriate supervisor.

Education and Professional Development

● Personal Support Worker Diploma St Clair College Chatham, ON Sept. 2025

● BLS Certification Canadian Second Chance Dec 2024 – 2028

● First Aid & CPR/AED Level C Canadian PERRI MED Oct 2024 – 2027

● Smart Serve 2024

● Software tools: Microsoft Office Suite Windows Outlook Express MediTech References

● To be provided upon request

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