Customer-Focused Fast Food Operations Manager
Resume:
Janice Wilson
****************@*****.***
Abingdon, VA 24210
Objective
Dedicated and adaptable professional with extensive experience in managing operations and team motivation in fast food management. Committed to applying excellent problem solving abilities, customer service expertise, and a strong work ethic to achieve company objectives. Ready to bring a proactive and efficient approach to a new challenge.
Work Experience
Dairy Queen
General Manager
March 2019-October 2026
March 2019-June 2019 Crew person
June 2019-March 2023 Assistant Manager
March 2023-October 2026 General Manager
Duties and Responsibilities
Ensure smooth operations, customer satisfaction, and team management. Oversee daily operations, manage stock levels, order supplies, and maintain a clean and safe environment. Hire, train, and motivate a team to provide excellent customer service and a positive work environment. Ensure every customer has a positive experience from the moment they walk in the store to their departure. Monitor sales and control expenses to achieve profit targets. Uphold the Dairy Queen brand image and values in all aspects of the business.
Bojangles
Assistant Manager
June 2018-March 2019
Duties and Responsibilities
Support management in achieving sales targets and controlling labor costs. Resolve customer complaints and concerns efficiently and professionally. Provide constructive feedback and identify training needs. Managed shift operations, including opening and closing procedures, cash handling, and reconciling daily sales. Oversee staff, manage daily tasks, ensure adherence to company standards.
Johnston Memorial Hospital
Food Services
June 2016-June 2018
Duties and Responsibilities
Salad Bar and Dessert Maker for hospital cafeteria. Prepared fresh fruits and vegetables, proteins, and salad dressings for optimal freshness and visual appeal. Maintain a clean and organized salad bar while adhering to all food safety and sanitation regulations. Answer questions concerning ingredients and dietary information. Follow strict protocols to prevent cross-contamination. Contributed to an efficient and positive kitchen environment.
Education
Vance Granville Community College
Henderson, NC
1988-1990
Associate in Applied Science in Business Administration
Skills
Communication Skills-Excellent verbal and written communication for interacting with customers, staff and upper management.
Inventory Management-Proficient in tracking stock levels, conducting audits, and implementing strategies to minimize shrinkage.
Sales and Customer Service-Skilled in driving sales through product knowledge and customer engagement, fostering positive relationships and resolving customer issues with efficiency.
Team Leadership and Training-Experienced in motivating training and managing staff to achieve performance goals and maintain high service standards.
Operations Management-Oversee daily operations including opening and closing procedures, cash handling, and adherence to company policy.
Loss Prevention-Enforce security measures to protect company assets and reduce theft.
Budget Management-Manage budget and control expenses to ensure profits.
Point of Sale (POS) Systems-Proficient in using various POS systems for transactions, inventory, and sales.
Problem Solving-Identify and resolve operational challenges to ensure smooth business functioning.
Achievements
Dairy Queen Pride Award - 2024 and 2025 - Only manager in the state of VA to receive the Pride Award in the past five years.
Salad Bar- won the award for having the best salad bar, for freshness, variety, and appeal.
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