Customer-Focused Payroll and Operations Support

SHANTA ALVIS

Louisville, KY ***** 502-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Customer-focused professional with experience in payroll support, employee assistance, scheduling, staff training, and daily operations. Hands-on experience using ADP and Kronos, including training employees on ADP. Strong communication, organization, problem-solving, and computer skills. Interested in supporting clients and helping resolve service-related issues. CORE SKILLS

ADP • Kronos • Payroll Support • Employee Support • Customer Service • Staff Training • Scheduling • Timekeeping • Documentation • Confidentiality • Problem Solving • HR Support • Computer Skills PROFESSIONAL EXPERIENCE

General Manager Thorntons — Louisville, KY

December 2024–Present

• Support daily store operations, customer service, staff coverage, and routine administrative tasks.

• Train and coach employees on procedures, service expectations, and workplace policies.

• Monitor staffing, schedules, inventory, and operating standards; address day-to-day issues. Assistant Director, Environmental Services Frazier Rehab Institute — Louisville, KY December 2023–September 2025

• Supported daily operations, staffing needs, employee onboarding, and service quality across inpatient and outpatient areas.

• Worked with HR and department leaders on employee concerns, retention, coaching, and policy questions.

• Prepared reports and correspondence and handled sensitive employee and operational information appropriately. Supervisor, Environmental Services Jewish Hospital — Louisville, KY September 2017–December 2023

• Managed employee schedules, attendance, payroll-related tasks, and timekeeping using Kronos.

• Interviewed, hired, trained, and coached employees; partnered with HR on employee matters and documentation.

• Handled daily service coordination, inspections, and compliance with department standards. Soft Line Lead Kmart — Louisville, KY

June 2013–July 2016

• Helped coordinate floor coverage, employee training, merchandising, inventory, and customer service.

• Assigned duties, communicated procedures, and supported consistent store operations. Lead Certified Trainer Buffalo Wild Wings — Louisville, KY August 2001–December 2010

• Trained new employees on workplace procedures, customer service, and food safety standards.

• Supported onboarding and ongoing employee skill development. EDUCATION

Bachelor of Science, Healthcare Administration — Indiana Tech In progress Associate of Applied Science, Healthcare Administration — Brown Mackie College 2019 CERTIFICATIONS & RECOGNITION

CNA • CPR Certification • Brown Mackie College Honors (3.47 GPA)

Contact this candidate