Experienced Administrator & Program Assistant

Bethany Andrews

**********@*****.*** 720-***-**** Aurora, CO

SUMMARY

Experienced Administrator and Program Assistant with 16 years of diverse expertise, seeking role as Administrator III

- Program Assistant. Proven skills in project management, team collaboration, and administrative support within the State of Colorado, with a strong background in customer service and organizational efficiency. Adept at enhancing team engagement and ensuring compliance with regulatory standards. WORK EXPERIENCE

Comcast Business Englewood, CO

Order Management Coordinator II Oct 2017 - Apr 2023

• Managed customer relationships to bolster retention and growth, conducting sales and revenue-driving activities via telephone communication.

• Improved customer satisfaction by providing consistent contact and effective problem resolution.

• Contributed editorial skills as the Newsletter Editor for the MWR Women’s Network, enhancing team engagement and communication.

UC Denver School of Dental Medicine Aurora, CO

Administrative Assistant II Apr 2015 - Apr 2017

• Managed the Information/Reception area, ensuring a smooth and professional interaction among patients, students, and faculty.

• Greeted and facilitated the registration of new patients, contributing to an organized patient intake process.

• Operated the Axium computer program system proficiently for patient data management and scheduling. Lay Over LLC Aurora, CO

Executive Dec 2009 - Apr 2015

• Completed comprehensive Request for Proposal training to enhance company's competitive bidding capabilities.

• Secured certification for the company as an Airport Concession Disadvantaged Business Enterprise, ensuring compliance with regulatory standards.

• Managed and documented Board Meetings, ensuring the maintenance of minutes and adherence to quorum requirements.

Wellpoint Inc. Denver, CO

Member Services Jul 2012 - Jun 2013

• Completed comprehensive training on the Patient Protection and Affordable Care Act, enhancing the accuracy and efficiency of billing and enrollment procedures.

• Provided detailed explanations and resolutions for claims and benefits issues, ensuring customer satisfaction and compliance with healthcare regulations.

Denver Broncos Alumni Association Denver, CO

Event Planner Feb 2012 - Jun 2012

• Managed the comprehensive planning and execution of the 6th Annual Charity Golf Tournament, including logistics for travel and accommodations for high-profile participants.

• Coordinated media engagements and crafted 30-second commercial spots for ESPN to promote the event effectively.

University Physicians Inc. Aurora, CO

Executive Secretary Jan 2009 - Dec 2010

• Arranged travel logistics and managed procurement processes for physician events, ensuring efficient coordination and execution of travel plans.

• Developed a record-keeping and filing system that improved organizational efficiency and transparency across departmental operations.

The Women’s Resource Center Boulder, CO

Program Coordinator May 2006 - Jun 2008

• Coordinated educational programs focused on women's rights, diversity, and cultural awareness, enhancing community knowledge and engagement.

• Participated in university-led trainings to develop skills in networking, leadership, and collaborative teamwork. EDUCATION

University of Colorado

Bachelor's, Journalism and Mass Communication

Boulder, CO

May 2008

Dillard University

Bachelor's, Mass Communication

New Orleans, LA

Jun 2004

SKILLS

Excellent Communication • Highly Organized • Detail Oriented • Multi-Tasking • Microsoft Word • Microsoft PowerPoint • Microsoft Excel • Microsoft Outlook • Office Equipment Maintenance • Organizational Skills • Attention To Detail • Time Management • Customer Service • Technical Proficiency

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