Remote Customer Service & Admin Support

KAYLA SMITH

CUSTOMER SERVICE & ADMINISTRATIVE SUPPORT

315-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Customer service and administrative professional with experience in telephone answering services, hospital reception, and business administration. Background includes one year with Answer USA / Finger Lakes Answering Service, three years as a hospital receptionist, and ongoing responsibility for finances and scheduling at Think Clean. Seeking to bring clear communication, organization, and customer support experience to a remote role. CORE SKILLS

Telephone support • Reception and front-desk service • Scheduling Financial administration • Customer communication • Organization WORK EXPERIENCE

Finance & Scheduling Administration

Think Clean 2012 - Present

• Manage scheduling and financial administration for a cleaning business.

• Coordinate work schedules and organize financial and scheduling information.

• Balance ongoing administrative responsibilities and changing scheduling needs.

• Employer phone: 315-***-****.

Answering Service Representative

Answer USA / Finger Lakes Answering Service 2017 - 2018

• Answered incoming calls and communicated professionally with callers.

• Recorded and relayed messages accurately through an answering service.

• Employer main phone: 315-***-****.

Receptionist

A. L. Lee Memorial Hospital 2009 - 2012

• Provided reception support in a hospital setting.

• Greeted visitors, answered telephone inquiries, and directed people to appropriate staff or departments.

• Current facility contact: Fulton Medical Center, 315-***-****.

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