Software QA Analyst with Automation Expertise

Rahul Ahir

289-***-**** Greater Toronto Area ***********@*****.***

Summary:

Detail-oriented and results-driven Software QA Analyst with experience in manual and automated testing. Proficient in test planning, execution, and reporting using industry standard tools and methodologies. Committed to ensuring high-quality software products through rigorous testing and analysis. Seeking a challenging role as a QA Engineer to contribute my skills and expertise to support the Technology team. Skills:

● 5+ years of experience in quality assurance across web-based applications

● Strong experience creating test artifacts: test strategies, test plans, test cases, and test scenarios using tools like JIRA and HP-ALM

● Hands-on experience with automation tools including Playwright, Selenium WebDriver, and LeanFT

● Experience with Agile/Scrum and Waterfall methodologies with strong understanding of SDLC/STLC

● Deep understanding of defect lifecycle and defect tracking tools like JIRA and Bugzilla

● Expertise in E2E, regression, functional, integration, usability, smoke, and sanity testing

● Experience testing REST APIs using Postman

● Strong skills in test automation framework development, execution, and maintenance

● Domain experience in banking, insurance brokerage, and IT

● Strong collaboration with cross-functional teams including developers, business analysts, and stakeholders

● Excellent analytical, problem-solving, and communication skills Expertise:

● Operating Systems: Windows, Android, iOS, macOS

● Web Technologies & Tools: Salesforce Lightning Framework, REST APIs, JSON, XML

● Browsers: Chrome, Firefox, Safari, Edge

● Project Management: Agile, Scrum, Waterfall, JIRA, Confluence

● Programming Languages: SQL, SOQL, JavaScript, TypeScript, Apex, Python

● Automation & Testing Tools: Playwright, Selenium, Apache JMeter, LoadRunner, TestNG, STAF, Copado, SoapUI

Education:

Computer Systems Technician - Mohawk College, Hamilton, ON 01/2017 - 12/2018

Professional Experience:

QA Engineer - TouchBistro, Toronto 11/2022 - Present

● Participated in sprint planning, reviews, and daily Scrum meetings to refine user stories and improve test coverage

● Developed and maintained test strategies, test plans, and detailed test cases based on product requirements and functional specifications

● Actively involved in all SDLC phases including requirement analysis, test design, system testing, database testing, and regression testing

● Performed comprehensive end-to-end testing for each release cycle

● Managed Agile activities using CA Agile Central (Rally) and tracked defects using JIRA

● Collaborated with business stakeholders and development teams to analyze requirements and ensure test completeness

● Designed and executed both manual and automated test cases for web applications

● Built and maintained automated regression test suites using Playwright with TypeScript

● Implemented reusable automation utilities and improved test reliability and execution time

● Performed cross-browser testing across Chrome, Firefox, and Edge

● Validated UI elements using locators such as CSS selectors and XPath

● Applied synchronization techniques including implicit, explicit, and custom waits

● Worked closely with database teams, utilizing SQL for data validation (joins, subqueries, and data updates)

● Participated in regression testing across DEV, QA, and UAT environments

● Conducted knowledge transfer sessions with offshore teams

● Prepared QA metrics reports and communicated weekly status updates Environment:

TypeScript, Playwright, Node.js, Jenkins, Git/GitHub, Postman, JIRA, CA Agile Central, SOAP UI, Zoom, MS Office

QA Analyst - TouchBistro, Toronto 05/2022 - 11/2022

● Maintaining a Test Matrix on various dimensions such as test status to reflect test progress.

● Web Services testing was carried out using custom XML. SOAPUI was used to verify the soap call response in xml formatted data, as well as to work with additional test cases and assertions.

● Perform manual back-end testing on the database using SQL queries.

● For the majority of in-house projects, agile and waterfall methodologies were used.

● Reviewed the business requirement report to determine the abundance of requirements and confirm that they are testable and resolved.

● Detailed test scenarios and test cases were created based on the functional requirements, system and design specifications.

● Regression testing was performed on each build during the application’s various phases.

● Defects were verified, tracked, and reported, and they were classified based on severity and priority.

● Coordination of defect triage meetings with the operations team, as well as the preparation of weekly status and KPI reports.

● Organize and lead UAT and business acceptance testing with business users, as well as create a user training manual and test cases for new testers. Environment:

Java, Agile Scrum, Microsoft Visual Studio, Selenium, Jira, XML, Xpath, HTML, Windows 10, MS Office, MS SharePoint, GI

Production Support Technician – TouchBistro 01/2022 – 05/2022

● Designed success plans for customers on critical success factors, critical issues, recommendations.

● Mitigated issues based on the feedback from customers coordinating with internal teams.Addressed technical inquiries, concerns of customers by scheduling phone calls, WebEx, Zoom, or GTM.

● POS systems consist of several hardware components such as barcode scanners, cash drawers, printers, router, Switches, AP. I have experience in troubleshooting and diagnosing hardware issues such as connectivity problems, power issues, and faulty components.

● Led process improvement, KPI's, and problem-solving efforts.

● Experience in troubleshooting and resolving software issues such as application crashes, data corruption, and system conflicts.

● Proactively scoped and customised technical solutions as required to address customer requirements.

● Assessed customer's needs and recommended solutions with value for both customer and firm and Worked closely with QA/UAT to build a requested feature.Used Salesforce CRM & Atlassian Jira systems to track progress. Service Desk Technician - Payper, Hamilton, ON 01/2021 - 11/2021

● Provided end-to-end responsibility for client calls, ensuring timely, reliable, and courteous service from initial receipt of call through to resolution of the issue.

● Provided client service and first level technical resolution for operational, network, mainframe, PC, or service-related incidents or problems.

● Reviewed and provided initial assessment of the severity and priority of requests

(client-specific, environmental, business needs).

● Provided client service and first level support for business efficiency/office productivity software such as Microsoft Office.

● Captured/recorded all relevant information from client calls using the service desk software.

● Tracked escalated issues/problems and notified supervisor if resolution was not provided to clients within the service desk delivery standards.

● Maintained ongoing communications and provided updates to clients concerning the status of their service desk tickets.

● Maintained extensive knowledge of the problem/support management database and Help Desk system and process and made suggestions based on analysis and identification of trends or symptoms of larger issues.

● Reviewed outstanding support tickets to identify trends or symptoms of larger issues.

●

Technical Support Consultant – Rogers, Toronto ON 07/2020 – 01/2021

● Connect and build rapport with customers by actively listening and asking the right questions.

● Troubleshoot IPTV, Internet, Home Phone and Email problems and technical issues for full spectrum of users providing effective and efficient assistance Troubleshoot mesh Wi-Fi system and Access point

● Remarkable experience in Help Desk and technical Customer service

● Familiarity with resolving remote connectivity issues, LAN/WAN, DNS, TCP/IP, and Web Services

● Resolved the data flow issues between target systems.

● Documented customer service issues to support technical fixes.

● Provided front-line customer support regarding any issues, complaints or general questions

● Created, maintained, and utilised a knowledge base with over 2,500 unique articles

● Provide second - level technical support to consumers, external business partners, and internal business partners.

● System and software administration, development, documentation, testing, installation and training of internal and external business partners.

● Prepares technical reports by analysing and summarising the information and trends.

Technical Support Specialist: Cogeco Connection, Burlington ON 3/2019 - 7/2020

● Provide first-level technical support for Cogeco's products, including Cable TV, Internet, Epico, VOIP, and TiVo, addressing customer inquiries and ensuring a resolution on the first call.

● Troubleshoot and resolve technical issues using established diagnostics tools and procedures, escalating complex problems as needed.

● Ensure accurate data input using prescribed applications and analyze customer requests for special services, burials, and service calls.

● Identify and alert appropriate staff to area-wide service interruptions in a timely manner.

● Resolve service discrepancies and credit customer accounts as necessary.

● Handle competitive issues confidently, promoting the features and benefits of Cogeco's services to retain customers and create leads for the sales team.

● Respond to external and internal customers' needs promptly and professionally.

References available upon request

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