Remote Customer Support & Quality Assurance Rep

NAOMI CHANCE

Lexington, KY 859-***-**** *****.*********@*****.***

PROFESSIONAL SUMMARY

Dependable and hardworking professional with 8+ years of experience in manufacturing, production, warehouse operations, quality inspection, food service, and customer order fulfillment. Experienced in fast-paced work environments with strong attention to detail, quality control, following procedures, operating equipment, and maintaining safe and organized work areas. Currently working as a Production Associate and Quality Auditor at Galls, where I inspect finished products, identify errors, and approve completed orders for shipment. Reliable team player with strong work ethic, communication skills, and the ability to learn new processes quickly.

CORE SKILLS

Production & Manufacturing • Quality Control & Inspection • Warehouse Operations • Picking, Packing & Shipping • Order Processing • Equipment Operation • Inventory & Materials Handling • Workplace Safety • Following Procedures & Standards • Attention to Detail • Problem Solving • Teamwork & Communication • Time Management • Organization • Customer Order Fulfillment • Fast-Paced Work Environments

PROFESSIONAL EXPERIENCE

GALLS — Lexington, KY

Production Associate / Quality Auditor September 2025 – Present

• Inspect completed embroidery and emblems for accuracy, quality, proper placement, stitching, and overall appearance.

• Review completed orders to ensure products meet established quality requirements.

• Identify defects, errors, and inconsistencies before orders are released to customers.

• Approve completed orders for shipment when quality requirements are met.

• Communicate quality issues with production team members and help ensure corrections are completed.

• Operate heat press and other production equipment according to established procedures.

• Follow detailed work instructions, production standards, and company procedures.

• Maintain a clean, organized, and safe production work area.

• Demonstrate strong attention to detail while handling customer orders.

• Work efficiently in a fast-paced production environment while maintaining quality and productivity. GALLS — Lexington, KY

Production Associate November 2020 – August 2024

• Worked in a fast-paced uniform production environment.

• Followed production procedures, quality standards, and work instructions.

• Worked with embroidery, emblems, and uniform-related products.

• Maintained accuracy and productivity while completing customer orders.

• Maintained an organized work area and followed workplace procedures.

• Collaborated with team members to complete production tasks and meet daily goals. UNIVERSITY OF KENTUCKY / ARAMARK — Lexington, KY

Chef / Food Service Worker 2024 – 2025

• Prepared food in a fast-paced university environment while following health and safety procedures.

• Operated kitchen equipment safely and according to established procedures.

• Maintained clean, organized, and sanitary work areas.

• Followed food safety and sanitation requirements.

• Worked effectively with team members to complete daily responsibilities.

• Managed multiple tasks while maintaining quality and efficiency. TRANE — Kentucky

Manufacturing Associate 2019 – 2020

• Worked in a manufacturing environment producing and assembling products.

• Followed established production and workplace procedures.

• Worked safely around machinery, materials, and production equipment.

• Maintained productivity and quality standards.

• Worked as part of a team in a physically demanding production environment. HAMILTON INN — Kentucky

Housekeeping 2017

• Maintained clean, organized, and safe work areas.

• Followed workplace procedures and cleaning protocols.

• Safely handled cleaning supplies and equipment.

• Completed assigned tasks efficiently while maintaining attention to detail. ARAMARK — Kentucky

Food Service Worker 2017 – 2018

• Prepared and handled food while following sanitation and safety procedures.

• Operated kitchen equipment safely.

• Maintained clean and organized work areas.

• Worked effectively in a fast-paced team environment. EDUCATION

HENRY CLAY HIGH SCHOOL — Lexington, KY

High School Diploma 2019

ADDITIONAL QUALIFICATIONS

• 8+ years of combined manufacturing, production, warehouse, and operations experience

• Quality inspection and auditing experience

• Experience working with production equipment

• Experience with picking, packing, and shipping operations

• Strong attention to detail and ability to follow established procedures

• Comfortable working in fast-paced and physically demanding environments

Contact this candidate