Human Resources Director - Employee Relations Lead

SUZANNE PENA

***.******@*****.*** 843-***-**** Moncks Corner, SC 29461

Human Resources Director with over 17 years of HR management experience and 14 years of building and developing high-performing teams. Strong background in employee relations, organizational development, leadership coaching, and performance management. Passionate about creating healthy work environments, developing clear career pathways, and reducing turnover through meaningful training, employee development, and succession planning. Experienced in building strong cross-functional partnerships, advising executive leadership, and improving HR processes throughout the employee lifecycle. Committed to balancing the needs of employees with business objectives while fostering a workplace culture where people feel valued, supported, and motivated to grow.

• Training development and execution

• AI tools proficiency

• Emotional intelligence

• Change management

• Strategic partnerships

• Team building and communication

• Written and verbal communication

• Technology adaptability

• Cost and salary analysis

• Microsoft Office proficiency

• SharePoint expertise

• HR systems knowledge

• Succession planning strategies

• Coaching and mentoring skills

• Recruitment prioritization

• Incentive development

Human Resources Manager Vickers & Nolan Enterprise - North Charleston, SC 08/2024 - Current Work with executive leaders and department managers to address employee concerns, resolve workplace conflicts, manage performance issues, and guide policy and disciplinary actions.

•

Help develop and maintain HR policies and procedures that support operations, protect employees, and align with employment laws and regulations.

•

Assist managers in identifying training needs, improving performance, and creating professional development opportunities.

•

Review and update job descriptions so responsibilities match organizational needs and support workforce planning.

•

Prepare and distribute biweekly and quarterly HR reports for the executive team to support workforce planning and business decisions.

•

Coordinate employee training on workplace policies, harassment prevention, diversity awareness, and professional expectations.

•

• Identify potential HR compliance concerns and partner with leadership to address issues before escalation. Support organizational changes by communicating updates, guiding managers, and helping teams adjust to changing business needs.

•

Promote open communication between employees and leadership to support positive workplace where employees feel respected, supported, and comfortable raising concerns.

•

Evaluate and implement new appraisal systems so associates clearly understand positions and receive fair evaluations.

•

Director of Human Resources C2 Labs, Inc. 02/2023 - 07/2024

• Cross-walked GSA positions with commercial positions Strong change management skills

Summary

Skills

Experience

• Provided counseling and coaching as needed to employees

• Worked with all senior leadership to ensure deliverables were on time and met corporate standards

• Leveraged various AI tools to assist with all recruiting needs

• Developed AI training for the HR department and partners

• Prepared salary analysis information for both current positions and future proposals

• Able to multitask and stay motivated during corporate transitions

• Developed new partnering processes for various military networks

• Attended IT workshops throughout the US for recruiting purposes

• Developed and executed continuous training plans for recruiting

• Sourced temps to assist with large contract needs

• Created succession planning

• Worked with Senior Leadership to determine training and recruiting needs of employees

• Created and maintained a positive and collaborative work environment through: Lead, mentor and advise

• Conducted cost analysis on ATS, HRIS and PEO tools to determine need vs cost per employee

• Lead the transition from a PSO to an HRIS system- Workday

• Evaluated and negotiated company insurance benefits plans

• Developed onboarding and offboarding policies and procedures

• Developed and maintained weekly surveys for employee feedback

• Developed and executed employee performance reviews

• Ensured state and local compliance on trainings and Taxes

• Developed SOPs for Recruiting and HR department

• Built and maintained strategic relationships

• Quickly learned the roles of various IT positions and important skills for recruiting top talent

• Ensured our employees were adjusting to the rapid changes and stress of the buyout Director of Special Project Recruiting C2 Labs - Charleston, South Carolina 02/2024 - 07/2024

• Spearheaded a quick-turn recruiting project to fill over 30 positions in 30 days and succeeded.

• Developed training plans for the recruiting department.

• Identified serious gaps in the recruiting department due to inadequate recruiting managers

• Developed and enacted continuous training plans for the recruiting department Worked cohesively with all department heads and the President of the company to identify areas of improvement in recruiting, training, succession planning, and financial waste

•

Lead a partnering of leadership to develop appropriate trainings for employee development, encouraging upskilling

•

• Traveled as needed to assist in meeting employee and corporate needs and goals

• Attend daily meeting to ensure all department leads for both companies have current information

• Filled over 35 positions in 31 days (that had not been filled in over 1yr.)

• Developed all SOPs needed to maintain the recruiting department Worked with previous and current employees to teach them through example by working side by side during intense pressure

•

• Prepared Market data research for positions

• Built both internal and external strategic relationships

• Developed long term solutions for current and future pipeline needs Senior Human Resources Manager SCMM 05/2014 - 01/2023 Worked with management to create performance measurement, employee development, and employee compensation strategies

•

• Advised leadership on vacation and sick time, benefits, job services, and employment discrepancies

• Identified training needs and oversaw specialty workshops Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives

•

• Directed HR programs, policies, and processes to improve operational efficiency

• Encouraged open communications, promoting a positive and pro-employee work environment

• Identified Coaching and mentoring opportunities and developed employees to meet potential

• Succession planning

• Worked with department managers throughout the organization to analyze needs for recruiting

• Developed onboarding and training processes

• Recruited new employees and built relationships, driving visibility

• Held exit interviews and documented information discussed with employees

• Performed analysis of HRIS and ATS systems for regional offices

• Trained and built SOPs for Workday and Trakstar systems for employees and corporate use Southern New Hampshire University Hooksett, NH 04/2023 Master of Arts: Human Resources Management

• Graduated summa cum laude

• GPA: 3.95

Southern New Hampshire University Hooksett, NH

Bachelor of Arts: Psychology

• Graduated summa cum laude

• GPA: 3.93

Education and Training

Contact this candidate