Dedicated Professional Seeking New Opportunities

Summary

Resourceful Logistics Coordinator Lead with 13 years of experience in customer service and administrative roles across healthcare, finance, and retail sectors. Proven leadership in managing logistics operations and enhancing team productivity. Skilled in improving appointment efficiency and data integrity, achieving a 15% reduction in errors. Expertise in compliance with HIPAA regulations and customer support, dedicated to driving operational excellence and customer satisfaction.

Willing to relocate: Anywhere

Work authorization

Authorized to work in the US for any employer

Work experience

Logistics Coordinator Lead

RTR Automotive Solutions • Bridgeton, NJ

August 2025 to October 2026

• Coordinated daily transportation, pickup, and delivery operations to ensure timely and efficient movement of vehicles.

• Reviewed and verified carrier documentation, including insurance, driver licenses, and required transportation paperwork.

• Managed scheduling changes, delays, cancellations, and other transportation-related issues, communicating updates to carriers and internal teams.

• Provided leadership, coaching, and day-to-day support to logistics team members to ensure operational goals were met.

• Ensured carriers and team members followed company policies, safety standards, and transportation requirements.

• Monitored order status and followed up with carriers to ensure pickups and deliveries remained on schedule.

• Communicated with carriers, customers, and internal departments to resolve issues and maintain smooth transportation operations.

Pre-Service Representative

Bergen New Bridge Medical Center • Paramus, NJ

June 2020 to July 2024

• Answered and screened phone calls, increasing appointment efficiency by responding to inquiries, scheduling appointments, and directing calls to the appropriate medical staff

• Maintained confidentiality of patient information in compliance with Health Insurance Portability and Accountability Act

(HIPAA) regulations, ensuring patient trust and regulatory adherence

• Verified and updated patient demographics, insurance, and medical history information during each visit, reducing errors and improving data integrity by 15%

• Demonstrated proficiency in using office equipment, including multi-line phone systems, fax machines, and copiers, to streamline daily administrative operations

• Assisted with the processing of medical records, including filing, scanning, and organizing documents to maintain a streamlined and compliant record-keeping system

Sophia Cole

+1-856-***-**** / ********@*******.*** / Garfield, NJ 07026 Clerk Assistant

USPS • Garfield, NJ

September 2018 to January 2019

• Performed a variety of sales and customer services at a retail window or lobby, increasing customer satisfaction by selling postal products and services, and accepting and delivering packages and mail

• Executed mail processing tasks, including preparing the work area, loading mail onto automated equipment, removing mail from bins, and culling out non-processable items, ensuring timely mail flow

• Resolved customer inquiries regarding lost or misdirected mail in a professional and efficient manner, improving customer retention

• Handled and processed incoming and outgoing mail at a post office, branch, or station, maintaining accuracy and efficiency

• Processed outgoing mail by weighing, stamping, and labeling packages and envelopes, reducing processing errors Bank Teller/Customer Service Representative

The Berkshire Bank • New York, NY

June 2014 to November 2018

• Provided daily assistance to customers with transactions such as deposits, withdrawals, issuance of cashier's checks, foreign currency exchange, and resolution of account-related issues, ensuring high customer satisfaction

• Promoted the bank's products and services by analyzing customer accounts to identify potential products and referring them to the Manager or Personal Banker, contributing to increased sales

• Complied with all compliance procedures, internal controls, and protocols, including BSA, CTR, SAR, audits, and security measures, reducing risk and ensuring regulatory adherence

• Assisted customers with account-related issues, including overdrafts, erroneous charges, and transaction disputes, resolving issues promptly

• Performed routine office tasks such as filing, copying, typing, and faxing to support daily branch operations Bank Clerk/Administrative Assistant

Valley National Bank • New York, NY

October 2010 to April 2013

• Provided document support for corporate presentations, financial spreadsheets, and organizational charts, enhancing executive decision-making

• Executed all administrative tasks related to client processing and supported the implementation of training and development programs, gathering and compiling feedback for management review to improve program effectiveness

• Provided prompt, polite, and informed responses to information inquiries, screened and transferred calls, and prepared official and confidential correspondence, ensuring professional communication

• Delivered clerical and technical support, as well as telephonic assistance to associates within the branch, improving branch efficiency

• Actively participated as a team member in cross-selling banking products to customers, seizing every opportunity to meet sales targets related to accounts, credit cards, and loans, increasing branch revenue

• Provided daily assistance to customers with their accounts, ensuring exceptional customer service and satisfaction Merchandise Coordinator /Administrative Coordinator Marshalls • New York, NY

September 2010 to April 2011

• Oversaw a team of retail associates, offering guidance and support to guarantee exceptional customer service and improve team productivity

• Developed and executed training programs for new hires, resulting in improved product knowledge and a 10% increase in sales performance

• Collaborated with the visual merchandising team to create appealing displays that increased customer engagement and drove sales by 8%

• Resolved customer complaints promptly and effectively, maintaining high levels of customer satisfaction and loyalty

• Ensured compliance with company policies regarding cash handling procedures and loss prevention measures at all times, reducing shrinkage

Teller

Emigrant Savings Bank • New York, NY

August 2007 to October 2008

• Processed transactions such as cash and check deposits, transfers, loan payments, bond redemption, cash advances, and withdrawals in a timely and accurate manner, ensuring customer satisfaction

• Processed checks and disbursed funds after confirming the authenticity of signatures and the availability of sufficient account balances, minimizing risk

• Consistently provided the highest level of customer service and ensured customer satisfaction at all times, contributing to customer retention

• Maintained a balanced cash drawer at all times, with zero discrepancies or errors, ensuring financial accuracy

• Assisted customers in opening new accounts and provided guidance on various banking products and services, supporting branch growth

Education

Business Administration (A.A.S. Completed 65 credits) Borough of Manhattan Community College • New York, NY January 2007 to May 2010

Some college

Skills

In-person customer service Customer communication Visual merchandising Sales performance analysis Providing product information Adaptability Communication skills Hospital experience Live chat Customer service Medical scheduling CPT coding Epic Dispatching Customer support experience within healthcare industry Handling customer exchanges Medicare Medical receptionist Microsoft Access Multi-line phone systems Patient care Customer training Billing issue inquiries Intake Loss prevention ICD coding Outbound calling Customer support specialist experience Scheduling Automated mail processing Managing customer accounts Medical terminology Patient service Microsoft Office Writing skills ICD-9 Leadership Administrative Experience ICD-10 Computer skills Office experience Surgery Customer support experience within finance industry Urology EMR systems Customer issue escalation HIPAA Receptionist Bank Secrecy Act Time management Clerical experience Microsoft Outlook Sports medicine Word processing Analysis skills Microsoft Word Individual consumer customer service Microsoft Teams Internal employee customer service Customer returns handling Shipping logistics

Customer Support - Customer support experience (11–15 years) Care plans Patient interaction SharePoint Order processing Problem-solving in high-pressure situations Managing teams in a customer support role - Largest customer support team managed (More than 20 team members)

Anatomy knowledge Windows Organizational skills Supervising Experience Data entry Computer literacy Insurance verification Customer support experience within retail industry Phone call management Customer Care Office management Medical office experience Phone etiquette

Microsoft Word, Excel, Outlook, Access, PowerPoint, Dropbox, Adobe Acrobat and Google Drive Order inquiry handling Call center Logistics - Logistics experience (1–2 years) Handling customer inquiries English Email customer support Phone customer support Front desk Improving customer support response time - Customer support response time improved (21-30%) Banking Cash handling procedures Research

Certifications

Driver's License

January 2024 to January 2028

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