Agile Scrum Master & Team Coach

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LAURA ALIBRANDI

* ***** **** *****, ********, Connecticut 06611 203-***-****

**************@*******.*** www.linkedin.com/in/laura-alibrandi ABOUT ME

OUTCOME-DRIVEN SCRUM MASTER / Team Coach / Project Manager with extensive experience in Agile, SAFe®, and Lean Six Sigma within both Fortune 100 and small company environments. Proven servant leader known for enabling high-performing teams, coaching Agile mindsets, and driving continuous improvement aligned to business outcomes. Brings strong emotional intelligence, change leadership, and stakeholder facilitation skills. KEY SKILLS

Agile Scrum Management & Facilitation, Kanban, Kaizen. Atlassian Jira Cloud, Jira Align, Confluence, Miro, Workday, SailPoint, Service Now, Microsoft Office Suite, Lotus Notes, Visio, Kronos, EPIC, SharePoint, PeopleSoft, SAP, ADP, Salesforce, Triaster/Libreea, Huddle, RunMyProcess/Fujitsu, Infinite Campus KEY ACCOMPLISHMENTS

• Simultaneously led three data scrum teams in the Insurance and Retirement / Individual Product / Annuities sector with results of increased velocity for each team over 20% within 3 months (with one team at a 35% increase), with continued improvement sprint over sprint afterwards

• Onboarded a brand-new large scrum team of 12, and took the team from forming through norming within 5 months, despite a shift in project initiatives, and the change of both PO and TL in that short time

• Recognized for pioneering the use of AI to both identify continuous improvement goals and create actionable steps to increase productivity and move past prior roadblocks - then trained all Scrum Masters and POs of the 12-team train to adopt that practice

• Increased one team’s engagement by 53% (as per the AgilityHealth measurement and growth platform tool) within 4 months through coaching, and increased attention to each developer’s needs EXPERIENCE HIGHLIGHTS

*PLANNED BREAK - April 2026 – July 2026*

PRUDENTIAL FINANCIAL, Shelton, Connecticut November 2022 – March 2026 Scrum Master / Agile Team Coach, October 2022 – March 2026

• Expertise in shielding scrum team(s) from distractions, and foster self-organization, enabling developers to maximize productivity, maintain focus on sprint goals, and improve their technical and collaboration practices.

• Partner with PO, PM, TL and other leaders to strengthen team effectiveness, psychological safety, and sustainable delivery

• Facilitate sprint planning, reviews, and retrospectives focused on outcomes, learning, and continuous improvement

• Guide teams through change by addressing mindset shifts, role clarity, and cross-team dependencies

• Enable transparency and alignment through Agile metrics, team health insights, and collaborative tooling

• Coach multiple Agile teams, Product Owners, and stakeholders across varying maturity levels using Scrum and SAFe® practices as a servant leader

• Lead enterprise-level Sprint Reviews supporting alignment across Retirement Strategies initiatives 2

• Mentor other Scrum Masters, team members, and new hires across the enterprise, thus contributing to a growing internal coaching culture

Project & Process Manager, October 2018 - October 2022

• Managed onboarding/offboarding process and facilitated space management across all Global Technology

• Drove the development and implementation of organizational business policies, standards and processes

• Project managed and/or collaborated with others on special projects which often include staff from other organizations/processes

• Developed and tracked metrics and Key Performance Indicators (KPIs) of success toward desired business outcomes

• Led the on/offboarding and space management for the Summer Intern Experience, in conjunction with Talent

• Appointed Risk Reporter and Privacy Liaison for the ISG Technology Office of the CIO

• Guided managers to ensure the best possible new hire experience for talent at all levels

• Owned the documentation, planning, training, and subsequent implementation of new/improved Workforce Management processes

• Led change management initiatives within the Workforce Management Team

• Transformed the on/offboarding tracking and internal collaboration to enable improved communication, role clarity and collection of metrics

• Conducted the implementation of a new resource change management system

• Authored and published the Resource Change Control (RCC) guide, and trained 78% of managers

• Developed multiple cohesive sets of solutions in complex, unstructured environments Financial Professional, June 2015 - October 2018

• Helped individuals, couples, families and businesses grow their assets for both the short and long term

• Matched clients investment portfolios with risk tolerance, time horizon and investment objectives, while helping to protect their assets with a concentration on annuities, life insurance, disability insurance and retirement planning

• Earned Series 6, Connecticut Insurance. Producer Life, Accident/Health Insurance and Series 63 licensing between June 2015 and December 2015 as an independent contractor HOMESERVE USA, Norwalk, Connecticut April 2012 – April 2015 Senior Business Process Analyst

• Executed complex process transformation initiatives affecting all departments within entire organization

• Led cross functional, enterprise initiatives delivering system, process, and workflow improvements from concept through adoption across Finance, Operations, Marketing, Business Development, and IT

• Directed governance, audit remediation, and compliance efforts, driving research, reporting, evidence validation, and closure of audit findings

• Identified and eliminated process inefficiencies through change initiatives, including a refund process redesign generating ~$148K in savings

• Supported major transformation programs (Oracle/Hyperion, enterprise training, employee engagement)

• Led the Colleague Charter Committee to define and communicate guidelines for delivery of consistently good customer service

• Independently conducted company-wide training for new, end-to-end workflow systems, as well as other ad- hoc change management initiatives

TABCOM, Hazleton, PA December 2009 - March 2012

Business Project Manager

• Led cross-functional finance, HR, and organizational development initiatives

• Administered company-wide performance appraisal system conversion, inventory reconciliation for large- scale warehouse relocation, and authored corporate travel and social media policies 3

DELOITTE, Wilton, CT December 2007 - December 2009 Project Management & Financial Analyst (Contractor)

• Coordinated and analyzed global audit client and entity data; served as central liaison for global independence initiatives; developed process documentation and QA reporting for worldwide member firms CARDEAN LEARNING, Stamford, CT July 2005 – September 2007 Business Development / Account Manager

• Owned and managed 50+ enterprise accounts; drove customer engagement, ROI, and retention; represented organization at global conferences and major corporate recruiting events THOMSON REUTERS, Stamford, CT January 1999 - April 2005 Executive Leadership & Development Manager

• Designed and delivered senior-level leadership programs for 650+ executives; managed vendor negotiations saving $500K annually; implemented enterprise-wide 360 executive assessment and coaching programs CNS GROUP, Norwalk, CT June 1997 – January 1999

Human Resources Manager / Sales Analyst

• Supported CFO and CIO; implemented sales forecasting, commission tracking, and financial reporting processes across systems integration division

MCI TELECOMMUNICATIONS, New York, NY June 1992 – April 1997 Business, Commissions & Sales Analyst

• Managed sales and commission analytics for a $510M annual sales branch; identified major accounting discrepancies; delivered enterprise-wide training; held progressive leadership roles in sales operations CERTIFICATIONS ATTAINED

• Advanced Certified ScrumMaster® (A CSM)

• Certified ScrumMaster® (CSM)

• SAFe® Scrum Master (SSM)

• Lean Six Sigma Green Belt (LSSGB)

• Certified AgilityHealth® Facilitator

• Generative AI Foundations Certification

• Series 6 License - Mutual Funds, Variable Annuities & Insurance

• Connecticut Insurance License - Producer Life, Accident and Health Insurance

• Series 63 License - Uniform Securities Agent

EDUCATION

B.S. Communications, Advertising and Art, Marketing UNIVERSITY OF MIAMI, Coral Gables, Florida

M.S. Organizational Management & Human Resources/Pending MANHATTANVILLE COLLEGE, Purchase, New York

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