Operations & Community Response Supervisor

Andy Rose

Chili, NY 585-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Adaptable and detail-oriented professional with over 25 years of dedicated experience directing community operations, coordinating administrative workflows, and leading frontline response teams for the City of Rochester. Proven track record of managing multi-department initiatives, modernizing office systems, and maintaining strong relationships with stakeholders, community members, and senior leadership. Skilled in resource allocation, process improvement, and staff supervision. Seeking to leverage extensive administrative and operational expertise in an Operations Specialist or Administrative Specialist role.

CORE COMPETENCIES

•Operations & Workflow Management Cross-Functional Team Leadership Stakeholder & Community Engagement

•Administrative Coordination Process Improvement & Modernization Issue Resolution & Crisis Response

•Budget Tracking & Resource Allocation Staff Mentorship & Training Vendor & Communications Management

PROFESSIONAL EXPERIENCE

CITY OF ROCHESTER — Rochester, NY

Total Tenure: March 18, 1998 – March 27, 2026

Community Response Supervisor (2025 – 2026)

•Oversaw daily operational workflows, scheduling, and task dispatching for a team of response specialists addressing citywide service requests and inquiries.

•Streamlined service request intake procedures, reducing average issue resolution times by 20% across key municipal sectors.

•Collaborated with department heads and community leaders to resolve complex escalations, ensuring transparent communication and timely follow-ups.

•Maintained detailed operational metrics and produced monthly performance reports for executive leadership.

Community Manager (2020 – 2025)

•Directed neighborhood programs, community outreach initiatives, and public engagement meetings for multi-district regions.

•Managed annual program allocations and resources, consistently maintaining operating budgets within target limits.

•Mentored and onboarded 15+ staff members and program coordinators, fostering high team retention and internal promotion rates.

•Implemented digital record-keeping practices, transitioning paper-based tracking to central database management.

Center Director (2014 – 2020)

•Executive Facility Leadership: Directed daily operations, staffing, budgeting, and programming across a municipal R-Center to ensure a safe, inclusive community environment.

•Program Strategy & Evaluation: Designed, implemented, and evaluated comprehensive youth development, sports, educational, and family programs tailored to neighborhood needs.

•Staff Supervision & Development: Recruited, hired, trained, and evaluated full-time and seasonal recreation personnel, youth workers, and volunteers.

•Community & Stakeholder Engagement: Built strategic partnerships with neighborhood associations, local schools, non-profits, and law enforcement to enhance community resources.

•Administrative & Budget Management: Managed center operating budgets, grant allocations, facility maintenance schedules, and citywide compliance reporting.

Recreation Supervisor (2010 – 2014)

•Program Oversight & Scheduling: Coordinated and monitored citywide and multi-facility recreation activities, athletic leagues, special events, and seasonal camps.

•Frontline Staff Leadership: Directly supervised, scheduled, and supported Recreation Leaders, specialists, and summer youth employees during daily operations.

•Resource & Logistics Coordination: Managed equipment inventory, facility permits, room bookings, and supply procurement for scheduled activities.

•Participant Safety & Crisis Management: Enforced safety protocols, oversaw incident reporting, handled behavioral escalations, and administered emergency procedures when needed.

•Community Relations: Interacted directly with parents, community members, and program participants to address feedback, registration questions, and service requests.

Recreation Leader (1998 – 2010)

•Activity Facilitation: Led structured daily youth and adult activities, including sports, arts and crafts, academic enrichment, and outdoor games.

•Youth Mentorship & Supervision: Provided direct supervision and positive mentorship to program participants, fostering a respectful and encouraging environment.

•Event Support: Assisted in setting up, executing, and tearing down equipment for seasonal community events, tournaments, and holiday programs.

•Attendance & Record Keeping: Tracked daily participant attendance, assisted with program registrations, and reported facility maintenance issues or injuries to supervisors.

•Conflict Resolution: Helped maintain order and safety by resolving peer conflicts among youth using positive behavior management techniques.

EDUCATION & PROFESSIONAL DEVELOPMENT

•Bachelor of Arts in English / Department of Communications (May 1996) Claflin College — Orangeburg, South Carolina

•Professional Development & Certifications:

Community Response Training Program

Municipal Leadership & Supervision Training Program

Workplace Communication & Conflict Resolution Workshop

CPR / First Aid Certification

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