Remote Medical Coding & Customer Service
Resume:
Regina F. Meyer
P.O. Box **
North Branch, MN ***56
********@*****.***
OBJECTIVE
Seeking a position as an: Full-time, remote.
Assertive, outgoing professional; proven ability to work independently and handle simultaneous projects; skilled in problem-solving and troubleshooting. Dependable. Excellent customer service and computer skills (Microsoft office suite/transcription keyboard shortcuts/Internet and coding software). Proficiency with dictation equipment (transcriber, headset, WAV pedal) and software (medical terminology, voice recognition). ICD-9 & ICD-10 coding, CPT coding experience. Nine years in Medical/Finance field. Adaptable. Organized. Attentive to deadlines.
JOB HISTORY/DUTIES
Gift Shop Ambassador, Grand Casino Hinckley, MN 8/25-5/26
Responsible for greeting and assisting guests in a courteous manner and promoting and upselling Retail merchandise, thereby ensuring that consistent revenue is generated in retail shops. Welcomes guests to the retail shops in a friendly, courteous manner. Consistently upsells and recommends products to guests. Becomes familiar with all gift shop items and inventory, and provides assistance and information to both internal and external guests. Operates the POS System to accept payment for retail sales, in the form of cash, credit and complimentary, making correct changes as required. Balancing cash drawer at shift end and ensuring proper paperwork is completed for accounting. Communicates accurate records of merchandise sold and stock on hand. Maintains working knowledge of Grand Casino, facilities and special and upcoming events on property, in order to advise guests of same, whenever possible. Ensure flow of communication to the following shift of important or relevant information. Create and set up displays of merchandise to keep the shop updated with new or featured products. Works to achieve and maintain a maximum level of guest service and guest satisfaction. Attend mandatory department meetings to facilitate the flow of information throughout Retail outlets. Inspects merchandise, to ensure it is correctly priced and displayed to its best advantage. Responsible for maintaining a consistent and regular attendance record. Exercises teamwork throughout shift. Other duties as assigned. Trustworthy and collaborative relationships with others. Organized and flexible to meet the needs of the business, guests and associates. Exhibit the values of the company culture; honesty, humility, truth, wisdom, love, respect, and bravery. Begin work on time for their scheduled shifts, schedule PTO in advance and exhibit flexibility in scheduling or supporting other Associates by assuming shifts from other team members or Department demands.
Claims processor, remote Mary Kraft/Optum, Hunt Valley, MD 7/22-12/24
Review and process healthcare insurance claims accurately and efficiently. Verify patient and provider information for completeness and accuracy. Ensure compliance with company policies, industry regulations, and contractual obligations.
Identify and resolve errors, discrepancies, or incomplete information in claims submissions. Communicate with healthcare providers and insurance companies to clarify issues. Maintain accurate records and documentation for all claims processed. Stay updated on changes in healthcare regulations and insurance policies. Collaborate with team members to improve claims processing workflows.
Store Associate, Big lots Eagan, MN 08/18-11/18 (no longer in business)
Performs general store operational duties including cashiering, customer service, truck unloading, stocking, merchandise recovery, and light cleaning or maintenance as assigned. Greets and assists customers as needed in order to maintain the highest level of customer service. Maintains and cooperates point-of-sale systems efficiently and accurately. Drives customer loyalty program participation, including sign-ups and rewards processing at check-out. Participates in the freight flow process including truck unloading, stocking, merchandise presentation and recovery. Participates in furniture department operations including carry-outs and display assembly as needed. Maintains appearance of the store’s interior and exterior to company standards including light maintenance duties and cleaning. Performs daily front-end maintenance including check stand cleanliness, replenishment of merchandise and supplies and floor safety. Performs other tasks as assigned by Store Leadership, such as cart retrieval, shrink control and safety-related tasks.
Store associate, Gap Inc. Eagan, MN Start Date 12/17-04/18
Confidently and proactively help resolve issues for customers and balance a number of customers in a busy retail environment. Contribute to a constructive work environment by consistently treating all Gap Brand workers and shoppers with respect. Discern the Gap Brand and goods from competitors with genuine associations with our customers. Deliver results to contribute to the store’s success. Are conscious of and accountable to store and individual goals and results. Maintain store expectations to improve customer shopping experience. Demonstrate a great degree of integrity and impose/maintain all company policies and communicate violations to the leadership team. Accomplish floor replenishment and transport as needed to guarantee client satisfaction and size availability.
Accounts payable Specialist, At Home Apartments, St. Paul, MN Start Date 10/15-6/16
Audit all incoming invoices, check requests, MS Excel bill payments electronically, including reviewing, correcting, getting proper documentation, signatures, price amounts and codes. High volume of data entry on MS Excel reports, balancing loans and credit cards entries. Process check runs and distribute checks. Distributing incoming mail, when supervisor is out. Assist in other departments when needed. Answer incoming calls regarding AP questions and payments. Filing, faxing, copying or scanning any AP documents needed. Knowledge of 10-key, 35+typing, copying, scanning, faxing, mail machine, General office duties assigned.
Accounts payable technician, Catholic Social Services, Anchorage, AK Start Date: 04/12 End Date: 02/14
Entering daily data entry for invoices and check requests, correcting invoices from vendors, problem solving with buyers on invoices. Reviewing checks for distribution, making corrections. Filing, faxing, copying, scanning for check requests and invoices. Matching copies of checks for check requests and invoices for supervisor to review and prepare for distribution. Giving status on payment for vendors, copies, and further information needed. Daily Reconciling bank and fundware programs. Monthly reconciling credit card statements, back up receipts are attached. Donation deposits, copying checks, reconciling copied checks and original checks. Then enter to reconcile in the fundware system. Void and reissue checks. Monthly Create check requests using MS Excel, attach invoice, have supervisor sign then enter in the fundware system and process for payment. Process 1099’s and correcting 1099’s. The W-9 knowledge EIN or TIN (Taxpayer Identification Number) General office duties assigned.
Office Assistant-Volunteer, St. John Lutheran Church Palmer, AK Start Date: 1/12 End Date: 12/13
On call and volunteer with office assistant, mail outs or newsletters. General office duties assigned.
Administrative assistant on-call City of Palmer, Palmer, AK Start Date: 9/11 End Date: 7/12
On call administrative assistant. Answering phones, filing, cover in dept. when needed. General office duties assigned.
Accounts payable PT AK job corps, Palmer, AK Start Date: 3/11 End Date: 7/11
Daily data entry, using MS Excel sheet cover for check request. Weekly cash distribution to students with proper identification. Balancing cash box every day. General accounting duties assigned.
Release of Information Specialist, MSRMC, Palmer, AK Start Date: 10/09 End Date: 4/10
Copying, scanning patient’s charts, as well as faxing but making sure proper documentation letterhead from vendor. Daily filing, business mail out requests, data entry, updating MS Excel spreadsheet. Customer service. Problem solving. General office duties assigned.
Accounting Specialist, ANTHC Anchorage, AK Start Date: 2/08 End Date: 7/09
Entering daily data entry for invoices and check requests, correcting invoices from vendors, problem solving with buyers on invoices. Making a distribution list/sign out sheet in excel for vendors to pick up checks, then copy paste to windows e-mail. Then e-mail clients that check is ready for pick-up. And print out sign out sheet for client to sign and pick-up check. Reviewing checks for distribution, making corrections. Help process check runs when Supervisor is on leave. Filing, faxing, copying, scanning for check requests and invoices. Matching copies of checks for check requests and invoices for supervisor to review and prepare for distribution. Giving status on payment for vendors, copies, and further information needed. Submitting travel reimbursements on excel formula sheet. Distribution for Travel, taking documentations for travel, turning in travel check requests for finance managers to sign. Daily Reconciling bank and fundware programs. Monthly reconciling credit card statements, back up receipts are attached. Void and reissue checks. Monthly Create check requests using MS Excel, attach invoice, have supervisor sign then enter in the fundware system and process for payment.
Billing Administrative assistant, AMCA Anchorage, AK Start Date: 2/06 End Date: 8/07
Data Entry; calling insurance companies, verifying payments cleared, calculating super bills, balancing super bills, enter deposits, re-bill patients, mail outs and other duties assigned. Daily Batches, balancing out journals/day sheets, transmit claims, make corrections on claims, print out daily journals/day sheets daily hospital activity reports; print out Operative reports, print demographics, scanning daily batches, month end reports and general billing duties assigned. Assessed customer or business company needs, quickly built relationships, suggested ideas, and offered finance suggestions. Retained customers and businesses by learning billing/finance the in multiple areas and providing individualized service. Data Entry Knowledge/Computer Use: Helped troubleshoot finance and billing department's billing/bookkeeping/finance software. Used computerized systems to complete finance transactions; handled cash, data entry, processed credit cards, and verified check payments. Proficient user of Microsoft Office, Word, Excel, Internet and search engines. Business-based
EDUCATION
DEGREE: High School Diploma
Major: Healthcare occupations
East Anchorage High School, Anchorage, AK USA
Date Completed: 5/1994
Courses: Healthcare Occupations
LICENSES/CERTIFICATES/ADDITIONAL TRAINING
Healthcare Documentation Program, Medical billing and coding At-Home professions, Fort Collins, CO
Date completed: 09/2015
MEDICAL CLAIMS AND BILLING SPECIALIST Entry-level medical claims and billing specialist with a
strong background in office administration and customer service. Knowledge of: *Patient scheduling
*Medical billing/coding/bookkeeping *Insurance authorization/verification *Medical billing/coding software ICD-9 & ICD-10*MS Office (Word/Excel/Access), Internet *Professional conduct (HIPAA, Joint Commission standards)
*Medical records management *Teamwork + self-management *Correct grammar, spelling, punctuation
*Medical ethics *Effective communication (patients/coworkers) *Finance/accounting procedures
Meticulous office professional with proven track record of advancing employers' goals by (1) applying
organization and communication skills, (2) maintaining detailed records, (3) picking up new technical skills quickly, (4) adeptly using the Internet, Microsoft programs (Excel, Word and Access) and other job specific computerized systems, and (5) communicating sensitive information with tact.
References
Mai Xiong Katie Thompson Margaret Pohjola
1289 Grand Ave 3600 Mahle lane 2601 Denali street
St. Paul, MN Woodbury, MN Anchorage, AK
651-***-**** 613-***-**** 907-***-****
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