Practice Manager

Justin Cockerham

HEALTHCARE OPERATIONS MANAGER PRACTICE ADMINISTRATOR REVENUE CYCLE LEAD

Morrisville / Durham, NC • 919-***-**** • ******.*********@******.*** • linkedin.com/in/justin-cockerham PROFESSIONAL SUMMARY

Results-driven Healthcare Operations and Practice Management Professional with 15+ years of extensive clinical front- office, patient access, and revenue cycle leadership experience. Proven track record directing multi-provider outpatient practices, streamlining EHR/EMR workflows (Epic, athenahealth), and accelerating insurance reimbursement cycles. Recognized for resolving complex billing, EOB, and prior authorization bottlenecks while championing HIPAA compliance, staff coaching, and patient-centered service excellence across private and academic healthcare environments. CORE COMPETENCIES & TECHNICAL CAPABILITIES

Practice & Office Management

Clinical Workflow Optimization • Staff

Supervision & Hiring • Patient

Scheduling • Regulatory & HIPAA

Compliance

Revenue Cycle & Billing Support

Insurance Eligibility Verification • Prior

Authorizations • EOB Audits • Claims

Resolution & Denial Appeals

Healthcare Systems & Tools

Epic Hyperspace • athenahealth

EHR/PM • Payer Portals • Microsoft

365 / Excel • Supply Chain & Par

Levels

PROFESSIONAL EXPERIENCE

Practice Manager / Administrative Services Coordinator Mar 2025 – Present Family Centered Healthcare, P.A. Hillsborough & Durham, NC Direct end-to-end administrative and clinical front-office workflows for a multi-provider physician practice, managing patient access, provider scheduling, and patient portal engagement. Drive revenue cycle performance utilizing athenahealth, overseeing real-time insurance verification, prior authorization processing, claim denials, and clean claim submissions. Facilitate timely billing follow-ups, audit patient balances, and liaise with commercial and government payers to expedite reimbursement and eliminate claim settlement delays. Lead continuous process improvement initiatives, standardizing documentation and triage protocols to enhance patient retention and maintain 100% HIPAA regulatory compliance. Medical Technician & Clinical Administrative Lead Sep 2024 – Mar 2025 Hydrate Medical Raleigh, NC

Delivered dual clinical support and front-end administrative oversight, managing patient check-in, registration, consent documentation, and point-of-sale billing.

Educated patients on medical treatment protocols, therapy expectations, and post-procedure care while ensuring rigorous adherence to clinical sanitation and safety mandates. Medical Office Manager Jul 2022 – Jul 2023

Extivita Specialty Medical Clinic Durham, NC

Orchestrated comprehensive day-to-day operations for an outpatient specialty clinic, managing front-desk administration, electronic medical records (EMR), and provider calendars. Supervised billing operations, including insurance pre-determinations, patient copay/coinsurance collections, EOB reviews, and resolution of disputed account balances.

Supervised, trained, and mentored office staff in customer service excellence and HIPAA privacy standards, driving improved patient flow and operational efficiency.

Justin Cockerham Healthcare Operations & Administration Page 1 of 2 PROFESSIONAL EXPERIENCE (CONTINUED)

Administrative Support Supervisor Jun 2020 – Jun 2021 UNC Health Care Chapel Hill, NC

Supervised a team of front-line administrative and patient access specialists within an academic medical center, setting operational standards and conducting quarterly performance coaching. Managed recruitment, behavioral interviewing, onboarding, and training programs for departmental administrative staff. Reviewed Explanations of Benefits (EOBs) and managed patient account escalations, auditing registration accuracy to proactively prevent front-end claim rejections.

Spearheaded departmental workflow adjustments during fluctuating volume demands, improving appointment scheduling turnaround and reducing patient wait times.

Inventory & Supply Chain Coordinator Apr 2017 – Jun 2020 UNC Health Care Chapel Hill, NC

Maintained inventory control and par level management across high-volume clinical departments, minimizing stockouts and expediting emergency requisition orders.

Managed receiving operations, purchase order matching, discrepancy reconciliations, and vendor return authorizations, partnering closely with hospital procurement.

Progressive Healthcare Administration Roles Apr 2011 – Apr 2017 UNC Health Care Chapel Hill, NC

Administrative Specialist – Outpatient Urology Clinic Mar 2016 – Apr 2017 Coordinated specialized surgical and clinical appointment calendars, referral authorizations, and diagnostic test scheduling in Epic Hyperspace.

Handled prescription refill communications, provider orders, and payer documentation to resolve claims adjudication inquiries.

Administrative Associate – Finance & Patient Services Apr 2015 – Mar 2016 Supported medical billing, payroll verification, and financial reporting; reviewed EOB statements for billing reconciliation. Health Unit Coordinator – Inpatient Units Apr 2011 – Apr 2015 Facilitated unit communications among multidisciplinary care teams, attending physicians, patients, and admitting offices while maintaining compliant medical records. Retail Department Operations & Inventory Leadership Mar 2003 – Apr 2011 Sears, Roebuck and Co. Raleigh & Durham, NC

Advanced through roles including Brand Central Department Manager, Home Improvement Lead, and Inventory Associate; led teams of up to 15 associates in logistics, inventory audits, and customer service resolution. EDUCATION & CREDENTIALS

High School Diploma — Charles E. Jordan High School, Durham, NC Graduate Continuous Healthcare Education: Regular training in HIPAA Compliance, Healthcare Fraud, Waste & Abuse (FWA), Epic Cadence/Prelude, and athenahealth Practice Management workflows. Justin Cockerham Healthcare Operations & Administration Page 2 of 2

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