Secure Home Network & Quality Technician

Christopher James Ledesma

***********.*******@*******.*** 270-***-****

OBJECTIVE:

Enthusiastic and self-motivated veteran, seeking a position, where I can use my years of quality control, and customer service.

EDUCATION:

Associate Degree, Electrical Engineering Technology ITT Technical Institute, Louisville KY

Graduation date: March 2014

GPA: 3.8

Awarded with Deans Highest Honors

SKILLS:

• Data entry

• Quality Control

• Diagnosis of electrical/mechanical equipment

• 10+ years of customer service

• Telecommunications using Cisco System

• Microsoft 365

• 50+ WPM typed

• Sigma 6 White Belt Certified

EXPERIENCE:

Asset Technologies March 2023- Present

Bench Tech Level 1

HVAC Troubleshooting and repair of unsupported and out-of-warranty control boards, for big-box discount retailers. Controllers include RTU Refrigeration, Facility monitoring systems, Thermostats and Lighting controls. Able to trace circuitry without using schematics and give detailed description of repair process.

North South Group LLC. September 2018 – February 2023 Assistant Team Lead

Contracted for the Virtual Recruiting Center, to help with U.S. Army recruiting operations. Completely proficient in all aspects of telephone, e-mail, chat and all other electronic operations, considered a Subject Matter Expert (SME) regarding all required employee responsibilities. Assigned, supervised and reviewed the work of employees daily to ensure quality control and standards were met.

IHG Army Hotels February 2017 –September 2018

House person

Area management of hotel buildings. Responsible for cleaning and maintaining the outside premises, lobbies, common areas, and basements. Other duties included delivering linen, organization of closets and retrieval of trash/dirty linen. Technology Solutions Inc.

Bench Technician March 2014 – June 2015

Ran diagnostics and repair/maintenance for P.O.S. equipment: Zebra, Motorola, and Honeywell. Troubleshoot, repair, rebuilding, maintenance and cleaning. Calibration of test equipment along with use programs and performing a variety of electronic tests on electronic systems, subassemblies, and parts to ensure unit functions according to specifications. CSCC Representative (Cyber Recruiter) September 2004 – April 2012 Chat room operations for GoArmy.com as well as FSC (Future Soldier Center) operations. Perform the duties of the internet relay chat (IRC) operator and open, moderate, and close the chat rooms proficiently. To include keeping record of chatters in Microsoft Excel format. Kentucky National Guard January 2002 – February 2008 207th Maintenance Company HQ, Fort Knox KY

203rd Forward Support Co. DET 2, Elizabethtown KY

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