Network Operations & Infrastructure Support
Resume:
Kielas Kelly
Murfreesboro, TN 37128
**********@********.***
SUMMARY:
I am a certified network tech with training in the areas of infrastructure and operations support. Along with these skills I offer multiple years of client focused service and an ardent work ethic. I believe that my abilities could duly be utilized within a dynamic organization. TECHNICAL SKILLS:
HARDWARE:
Dell PowerEdge Hp ProLiant rack servers, Catalyst switches, Cisco Multilayer 4500, 6500, Nexus, Cisco UCS, HP SAN, Fortinet firewalls,, Dell and HP blade centers, EMC storage, NetApp Fillers/appliances, Juniper,, F5 load balancers, Foundry multilayer switches, RS-232, ISDN, AVAYA VOIP telephony gateways, DS1 connects, GBIC, transceivers, fluke testers, Sophus firewalls, Perle console server, Meraki APs SOFTWARE
Intune, Entra ID, MS Lighthouse, SCCM, BMS, So Work virtual meeting, Sophus, DATTO, Splash Top, Sonic Cloud VPN, Cisco CM, CLI/IOS, Solar Winds, BMC, Splunk, Monday, NetApp ONTAP, Endpoint, MS TEAMS, 365 Admin Center, Exchange Server, FortiClient, Cisco Any Connect, Wireshark, Powershell, PowerBI, Windows 2010, 2011 Server, ServiceNOW, Jira, Remedy, Salesforce, Smartsheet, Zenoss network monitor, Automated Logic, F5 Big IP software, Unix, VWWare Hyper Visor CONCEPTS:
MS Lighthouse tenant mgmt, ADS UAC permission, Office 365 administration, MS Exchange user setups, IMAC, SCCM and Intune Imaging, LAN/WAN Components; TCP/IP, WINS, DNS, DHCP, Protocols; PPTP, BGP,EIGRP, IGRP, OSPF, Installing and Troubleshooting Windows 11, Troubleshot voice networks, VoIP issues per data packet loss, broken audio and dropped calls, Wireshark SIP troubleshooting, toned and power test circuits, Installing and configuring network printing capabilities, Wintel patches, SSH, RDP access, server disassembling and assembling, VLAN diagrams, ITIL practices, Windows, Unix and VM System backups, Win and Red Hat enterprise OS and raid loading, Run/punch down network cabling from switches or patch panels within network infrastructure, understand the fiber and copper cabling scheme engineered in datacenters, cable management, Install Backup software client and scheduler, loopback testing, local console/DTE Solaris boxes and Cisco devices, project lifecycle knowledge and proficient time management skills
EDUCATION:
AV Tech Institute, Fairfield, New Jersey CCNA Coursework 604-802 Nov 2009 – Feb 2010 Essex County College, Newark, New Jersey Business Administration May 1993 – May 1994 CERTIFICATIONS:
CompTIA A+, Network+ Associate, MCDST, Cisco CCENT and Net App NCTA EXPERIENCE
Systems Suport Engineer Tech Mahindra Mar 2023 - Sept /2026· Administer device management, laptops and VDI with MS Azure – Intune Trouble shot user M365 – Outlook, Teams, MS Project utilizing 365 admin center Create user application access within AD GPO and membership, pushed software and updates with BMC to remedy application issues Rack and stack, configure iDRAC and iLO on site DELL R710 and HP ProLiant servers 3rd Shift Technical Support II Superior Communications II Jan 2023 – Jan 2024 ADS profile creation, policy management, MDT device deployment Exchange Server, Office 365 administration
VOIP telephony, network connectivity troubleshooting Lead Site Engineer HCL May 2022 - Jan 1 2023 (contract) Escalation POC network operations
Rack, stack and break/fix of Cisco UCS servers, network gear and modular servers Schedule server network gear installations as well troubleshooting, console Cisco CLI & Linux servers Maintain center infrastructure cabling, heating cooling practices documentation Technical Coordinator Black Box. June 2021 - Dec 2022 Aid in developing and implementation of deployment plans, configurations, and specifications. Maintain deployment and build installation documentation. Monitor the installation and integration of hardware in the network, such as routers, switches servers, APs and cables, among others. Respond to clients on issues with the deployment that they face, such as resolving and troubleshooting issues Service Engineer Net App Mar 2019 – Aug 2022
Troubleshooting of connectivity issues, including Fiber Channel, Ethernet, iSCSI. Tracing, correct cabling between devices, whether FC, SAS, or SATA based. Troubleshooting Management & Out of Bounds connectivity. Upgrading NetApp ONTAP software, as well as upgrading/troubleshooting FW for disks, IOM Modules, backplane, storage processors. Familiar with NetApp command line, including 7-Mode & Cluster Mode NetApp Operating Systems, OnCommand System Manager, SANTricity, Upgrade Advisor, Config Advisor, & Auto Supports Network Staging Technician Black Box Murfreesboro Tennessee Mar 2017 - Nov 2018 Cisco network gear staging - R&S, ASA IOS upgrades, flashing, rommon breaking Cisco CLI configuration scripting, marker resolve and testing, access Cisco Doc-x for test file verify w/ Cisco PM and TAC Avaya VOIP telephony and gateway hands-on proficiency, Cisco CM user setup, LDAP and SIP proxy authentication troubleshooting VMWARE install, migration with vSphere and administrative tasks Sr. Data Center Specialist SunGard Availability Carlstadt, New Jersey Jul 2007 – Sep 2016 Trainer of new hires, IPM for new buildouts
Server builds; Windows, Red Hat, SUN rack/stack, TCP/IP configuration of network gear Deliver cat 5e/6 cabling patch technique to outfit rack, extend and test internet feeds, POTS and DS1 circuits Level 2 IIS Webserver datacenter infrastructure support Utilized Viewpoint and Zenoss monitors: to respond to facility changes, new tasks
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