Help Desk, Network, and Server technician with extensive cybersecurity

Dale Bucyk

Cybersecurity and Technician

*********@*****.*** 780-***-**** Edmonton, AB

www.linkedin.com/in/dale-bucyk

PROFESSIONAL SUMMARY

Dedicated, bondable, and highly disciplined IT Professional with deep expertise in network architecture, workstation support, and enterprise-grade cybersecurity. Exceptionally skilled in multi- platform technical troubleshooting across remote and in-person environments using collaborative tools like Microsoft Teams. Combined practical infrastructure management with advanced knowledge of threat hunting, patch management, vulnerability mitigation, disaster recovery, and SIEM/ITDR platforms to ensure secure and optimized business continuity. CORE SKILLS

• Cybersecurity: Microsoft 365 Copilot administration Enhanced security and mitigated threats using Microsoft Security Copilot Mitigated threats and performed security, audit, compliance, and information protection and data loss prevention (DLP) measures using Microsoft Purview Managed investigations with Microsoft Purview eDiscovery Defended against cyber threats with Microsoft Defender XDR Threat Hunting Incident Response Identity Threat Detection Response (ITDR) Vulnerability & Patch Management Security Information Event Management (SIEM) Identity and Access Management (IAM) Implement resource management security in Azure Data discovery, classification, and protection

• Networking: Cisco Enterprise Routing & Switching Network Automation & Virtualization Infrastructure Security DNS VPN (Cisco AnyConnect) Ubiquiti

• Systems Administration: Windows Server (2016/2019) Deployment and management of Active Directory Domain Services Domain controllers & GPOs Integrate MCP Tools with Azure AI agents Hyper-V Virtualization PowerShell Scripting Microsoft Entra Linux

• IT Operations: ITIL Foundations Service Desk Management Zendesk RMM (Pulseway, Datto) MDM (Miradore) Project Management Foundations OneDrive Microsoft Azure resource management Basics knowledge of Power BI Desktop, Power Automate, and PowerApps

• Communications: SCADA VoIP Zoom Microsoft Teams AeroAdmin Microsoft Outlook Microsoft Exchange

WORK EXPERIENCE

Help Desk Technician (Subcontractor - Plosz IT Solutions Inc.) Jul. 2023 – Dec. 2024 The Pickford Group Ltd., Edmonton, AB

• Systems & Security Management: Performed daily threat hunting, vulnerability scanning, and log analysis utilizing GravityZone BitDefender EDR; hardened corporate firewall.

• Infrastructure & Backup Operations: Established a dedicated remote backup environment for critical systems, conducted routine patch management, performed firmware updates on IoT devices, and leveraged Pulseway RMM.

• Active Directory & Access Control: Restructured Active Directory, Domain Name System

(DNS), and Group Policy Objects (GPOs) on Windows Server 2019, enforced the principle of least privilege by migrating non-IT personnel to limited user accounts.

• Enterprise Administration: Managed full-lifecycle Microsoft 365 tenant administration, user onboarding/offboarding, mapped drive provisioning, and deployed corporate mobile devices using Miradore MDM.

• Workstation Deployment: Orchestrated seamless Windows 10 to 11 system migrations utilizing partitioning and backup software with zero data loss; enforced endpoint security by provisioning BitLocker encryption.

• Hardware & Technical Support: Maintained extensive, up-to-date hardware asset documentation; resolved complex connectivity issues spanning Cisco AnyConnect VPN, physical server hardware, Avaya telephony, and CAT6 network cabling. IT End-user Support Technician (Subcontractor - Cynet Systems) Aug. 2022 – Sept. 2022 HCL, Fort McMurray, AB

• Identity & Access Management (IAM): Provisioned, managed, and troubleshot physical smart cards daily to ensure uninterrupted and secure access for site personnel.

• Compliance & Data Privacy: Adhered to security standards while handling sensitive employee credential and access data.

• Delivered exceptional customer service.

IT Help Desk Technician Aug. 2021 – Sept. 2021

Foresight for IT Corp., Edmonton, AB

• Tier 1 Technical Support: Provided high-quality remote and in-person technical assistance, diagnosing and resolving multi-platform hardware and software issues for diverse business clients.

• Client Relationship Management: Maintained clear, empathetic, and professional communication and provided actionable solutions for non-technical end-users.

• Endpoint & Connectivity Provisioning: Configured secure remote access environments via Virtual Private Network (VPN) and communicated with clients through ConnectWise and Datto RMM.

EDUCATION AND CERTIFICATIONS

• Information and Communications Technology Certificate – Ballad Consulting Group

• CompTIA CSSS (CompTIA Systems Support Specialist)

• CompTIA Linux +; CompTIA CLNP (CompTIA Linux Network Professional)

• CompTIA Server+; CompTIA CNIP (CompTIA Network Infrastructure Professional)

• CompTIA Network+; CompTIA CIOS (CompTIA Operations Specialist)

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