Administrative Assistant with 20+ Years Experience

ERIN VERLEY

*****, *********, **, *** • 360-***-**** • **********@*******.*** • LinkedIn •

thecatalystandalchemist.com

Detail-oriented administrative and operations professional with 8+ years of experience managing documentation, scheduling, multi-channel communication, and cross-departmental coordination across corporate, hospitality, and small-business environments. Proven ability to handle high-volume workflows, maintain accurate records, support teams, and communicate clearly with customers and colleagues at every level. Known for calm problem-solving, strong follow-through, and taking ownership from first contact through resolution.

Ritchie Bros. May 2026–Present

Customer Service Representative

Handle approximately 50 inbound phone calls and 20+ in-person customer interactions daily, supporting account questions, billing and payment concerns, auction-related transactions, and documentation requirements in a high-volume corporate environment. Manage post-auction collections on accounts ranging from several thousand to $550,000, contacting a daily list of approximately 50 accounts to assist customers in creating invoices and completing payment over the phone or in person.

Document every customer interaction in the CRM, coordinating with internal departments and maintaining accurate account records throughout the resolution process. Communicate Washington tax-exemption requirements and account documentation standards clearly, helping customers understand next steps and processing expectations. Azteca Mexican Restaurant Jun 2019–Present

Assistant Manager

Oversee daily operations, staff coordination, scheduling, cash handling, issue resolution, and service recovery in a fast-paced environment.

Train, onboard, and mentor employees; reinforce service standards, workplace expectations, and effective communication.

Coordinate staffing and workflow during busy periods and step into multiple operational roles as needed to maintain service quality.

Build long-term relationships with guests and coworkers through dependable, personable service and calm problem-solving.

The Catalyst & Alchemist Candle Co. Feb 2021–Present Founder & Owner

Founded and operate a small e-commerce brand, managing customer communication, order fulfillment, inventory, vendor sourcing, and all business records. Use Square, Shopify, Canva, and Kittl to manage transactions, customer information, product presentation, marketing assets, and business operations.

PROFESSIONAL SUMMARY

WORK EXPERIENCE

Resolve customer questions and order concerns directly, ensuring clear communication and consistent follow-through.

Track sales, inventory, and product performance to guide purchasing, production, and operational decisions.

Dawn's Delectables Aug 2023–Nov 2025

Kitchen Lead

Coordinated daily workflow, inventory rotation, quality control, and production priorities in a high-volume food-service environment.

Worked across front- and back-of-house needs to maintain order accuracy, timely service, and consistent customer experience.

Identified workflow problems and adjusted priorities to reduce waste, maintain standards, and keep service moving during peak periods.

JJ's Togo Apr 2024–Nov 2024

Kitchen Manager

Directed scheduling, training, performance management, inventory, purchasing, and day-to-day operations for a team of up to 14 employees.

Promoted into management within 7 days of hire, reflecting rapid trust in leadership and operational judgment.

Maintained accurate records of food, labor, and waste costs while improving inventory control and reducing unnecessary loss.

Developed procedures, coached employees, and addressed performance issues while maintaining service, safety, and quality standards.

Applebee's Aug 2017–Jun 2022

Server

Delivered high-volume customer service while managing multiple priorities, special requests, complaints, and time-sensitive needs without sacrificing accuracy or rapport. Processed POS transactions and cash payments accurately and supported opening, closing, inventory, and team coordination duties.

Built strong relationships with regular guests and helped maintain a collaborative, efficient service environment during peak hours.

Centralia High School, Centralia, WA 2002

High School Diploma

EDUCATION

CORE SKILLS

Documentation & Data Accuracy

Scheduling

Phone Communication

Email Communication

In-Person Communication

Customer Service & Client Support

Account Support

Issue Resolution & De-escalation

Staff Training & Onboarding

Team Leadership

Conflict Resolution

Process Improvement

Billing & Payment Support

Cross-Functional Collaboration

Inventory & Vendor Management

Google Workspace

Square

Shopify

Canva

Kittl

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