Freight Customer Service and Carrier Relations

G. Daniel Gunter

Pocatello, ID 712-***-**** ****************@*****.***

Customer Service

SUMMARY OF QUALIFICATIONS

High level relationship team member with primary focus on arranging freight moves and developing carrier and customer relationships

PROFESSIONAL EXPERIENCE

XPO Freight CSR January2026 -Aug 202

Customer Service Provide customer service into provide excellent service and assist assist in customer retention. Schedule pick ups and make delivery appointments. Provide driver assistance in pickups and deliveries.

FDSI Logistics a Cardinal Health Company Transportation Analysis Aug1999 – Jun. 2019

Customer Service Provide customer service in in the Logistics Department and worked with customers to

provide excellent service and assist in customer retention

Arranging Freight Moves for 3PL Customers: Arranged small and large cargo and LTL freight movements with forwarding companies (air, ground, ocean, international)

FDSI Logistics Customer Service Supervisor/Logistics Coordinator Aug.1999 – Jan, 2015

Customer Service Supervisor: Provided supervision of customer service reps in the Logistics Department and worked with customers to provide excellent service and assist in customer retention

Arranging Freight Moves for 3PL Customers: Arranged small and large cargo freight movements with forwarding companies (air, ground, ocean, international)

Carrier Relationship Development: Meet with, develop and maintain relationships with carriers in order to build a qualified carrier base and provide ease of arranging freight moves

making pickup and delivery appointments

SKILLS AND ABILITIES

Strong Interpersonal and relationship skills

Excellent written and verbal communication skills

Ability to manage several projects simultaneously

Proficient in Microsoft Word, Excel, Outlook

EDUCATION

• Licensed Insurance Property and Collision

American Falls High School:

Idaho State University:

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