Remote Web Project Manager (PMP)

TERRENCE N. SMITH

Normal, IL ***** 309-***-**** ********.******@********.***

DIGITAL PROJECT MANAGER Web Application Delivery Client and Cross-Functional Coordination

PROFESSIONAL SUMMARY

PMP-certified Digital Project Manager experienced in delivering customer-facing web applications, enterprise technology initiatives, platform modernization, and ongoing application support within a Fortune 50 environment. Develops detailed project plans, aligns resources, monitors schedules and budgets, manages requirements, scope, risks, dependencies, and stakeholder expectations, and coordinates developers, quality-assurance professionals, business partners, and vendors through discovery, development, testing, launch, and post-launch support. Brings hands-on software-engineering knowledge, CMS administration experience, and disciplined Agile and traditional delivery practices to remote, cross-functional work.

CONSULTING CAPABILITIES

Web and Digital Delivery: Customer-Facing Web Applications, Web-Platform Enhancements, CMS Administration, Discovery-to-Launch Coordination, Ongoing Support and Maintenance, Working Knowledge of Web Accessibility

Project and Client Coordination: Project Planning, Requirements Analysis, Client and Stakeholder Communication, Cross-Functional Team Leadership, Vendor Coordination, Resource Alignment, UAT, Launch Readiness, Post-Launch Support

Controls and Communication: Schedule and Budget Management, Scope and Change Management, Risk and Issue Management, Status Reporting, Meeting Facilitation, Decision and Action Tracking, KPI Dashboards, Project Documentation

Methods and Tools: Agile, Scrum, Waterfall, Hybrid Delivery, SDLC, Project-Management and Collaboration Platforms, Shared Document Repositories, Process-Mapping and Reporting Tools, Excel, SQL, DB2, AWS Cloud Fundamentals

HIGHER EDUCATION TEACHING EXPERIENCE

Indiana Wesleyan University – National & Global Marion, IN (Remote)

Adjunct Faculty September 2026–Present

Appointed based on professional experience to:

Facilitate accelerated eight-week online courses for adult and working learners using practical examples, guided discussions, and applied assignments.

Connect project management and business concepts with real-world experience in technology delivery, Agile practices, risk management, and organizational leadership.

Evaluate student work and provide timely, constructive feedback aligned with course objectives and academic standards.

Promote student engagement through clear expectations, active discussion, and support for learners experiencing academic or scheduling challenges.

Integrate ethical decision-making, servant leadership, and IWU’s faith-based mission into the learning experience.

PROFESSIONAL EXPERIENCE

STATE FARM INSURANCE – Corporate South Bloomington, IL

Project Manager Product Owner Test Manager Senior Software Engineer Nov 2000 – June 2026

Led enterprise customer-facing web application and technology initiatives supporting millions of customers, maintaining accountability for project scope, schedules, requirements, risks, dependencies, stakeholder coordination, launch readiness, and delivery outcomes.

Developed and maintained integrated project plans, milestone schedules, resource expectations, KPI dashboards, RAID logs, risk registers, decision records, and delivery-status information to provide visibility into progress and constraints.

Managed concurrent initiatives with individual project budgets ranging from $50,000 to $250,000, monitoring expenditures, resource needs, changing priorities, delivery commitments, and stakeholder expectations.

Directed cross-functional teams of up to 10 business and technical contributors, including stakeholders, architects, developers, quality-assurance professionals, and external vendors.

Gathered, analyzed, clarified, and translated customer, business, content, operational, and compliance needs into actionable requirements, user stories, acceptance criteria, workflow information, and web-application delivery priorities.

Served as a central coordination point for business stakeholders, technical teams, and vendors, clarifying assignments and delivery expectations, tracking commitments, and following risks, issues, dependencies, and action items through resolution.

Facilitated recurring project status meetings to review progress, confirm priorities, resolve issues, assign actions, communicate schedule or scope impacts, and maintain stakeholder alignment.

Coordinated requirements clarification, content and CMS administration activities, business validation, UAT, release readiness, production launch, operational transition, and ongoing application support across business and technology participants.

Directed web-platform modernization and enhancement initiatives involving interface and workflow improvements, integration dependencies, customer experience, limited accessibility considerations, operational readiness, and long-term supportability.

Delivered the Do Not Solicit initiative from identified business need through implementation and adoption, reducing compliance exposure, generating more than $12,000 in annual operational savings, and increasing adoption of electronic communication preferences.

ADVANCED INFORMATION SERVICES Peoria, IL

Software Engineer Jan 1997 – Nov 2000

Designed, developed, tested, and maintained enterprise applications supporting business operations and customer services.

Led COBOL and DB2 database migration initiatives involving high-volume batch processing and data conversion activities.

Developed SQL and JCL solutions that improved processing efficiency and system reliability.

Delivered production enhancements and defect resolutions while maintaining operational stability and application performance.

KEMPER NATIONAL INSURANCE COMPANIES Ireland Grove, IL

Systems Analyst Jun 1995 – Jan 1997

Supported analysis, development, testing, and implementation activities for enterprise applications within a highly regulated insurance environment.

Collaborated with business users and technical teams to translate business requirements into technical solutions.

Provided production support and implemented system enhancements to improve application functionality and operational effectiveness.

SELECTED ENTERPRISE ENGAGEMENTS

Regulatory and Customer Communication Initiative

Led delivery from identified compliance need through implementation and adoption. Coordinated business and technology stakeholders, clarified customer-facing requirements, established delivery priorities, managed risks and dependencies, supported validation and launch, and generated more than $12,000 in annual operational savings.

Customer-Facing Web Platform Modernization

Coordinated business stakeholders, architecture, development, quality assurance, and operational participants through modernization of a customer-facing web platform. Managed requirements, interface and workflow enhancements, integration dependencies, delivery sequencing, testing, launch readiness, and post-launch support considerations.

Enterprise Data-Migration Initiative

Led application and DB2 data-migration activities involving high-volume processing, data conversion, testing, defect resolution, implementation coordination, and production stabilization while maintaining system reliability and operational continuity.

Identity and Access Management Initiative

Guided evaluation and delivery planning for authentication and access-management capabilities, aligning business requirements, architectural considerations, security needs, technical dependencies, implementation options, and operational readiness.

EDUCATION

Doctor of Business Administration (DBA), Strategy & Innovation (Candidate) Capella University Expected 2027

Master of Business Administration (MBA), Project Management Capella University 2024

Bachelor of Science, Computer Science Illinois State University 1995

CERTIFICATIONS

Project Management Professional (PMP) PMI Agile Certified Practitioner (PMI-ACP) Professional Scrum Master II (PSM II) Professional Scrum with Kanban™ I (PSK I)

ITIL 4 Foundation AWS Certified Cloud Practitioner Lean Six Sigma Yellow Belt

PROFESSIONAL AFFILIATIONS

Project Management Institute (2016 – Present)

YMCA – Committee Member

McLean County Chamber of Commerce (2015 – Present)

Multicultural Leadership Institute – Program Alum

Delta Mu Delta National Honor Society (2025 – Present)

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