Compassionate Operations and Educational Support Professional

ThierryMandjila

Burtonsville MD ***** • 571-***-**** • *********@*******.***

Compassionate and detail-oriented professional with over 20 years of experience supporting individuals across education, hospitality,

retail, and senior care environments. Proven ability to enhance operational efficiency, foster inclusive learning, and deliver

exceptional service in fast-paced and sensitive settings. Skilled in individualized support strategies, infection control protocols,

inventory management, and collaborative teamwork. Adept at anticipating needs, solving challenges, and building trust through

consistent care and high standards.

Experience

Housekeeping House Men Hyatt Hotel Washington, Dc May 2026 – PRESENT

Responded to hygiene concerns during high seasonal traffic, enforced strict sanitization procedures and introduced color-coded

laundry bins; contributed to a safer and cleaner laundry workflow

• Identified inconsistent standards in guest garment care, led team refresher training on fabric handling and Hilton brand protocols;

improved guest satisfaction related to laundry services.

• Confronted delays in linen turnaround during peak occupancy, implemented time-block sorting and high-efficiency folding

stations; boosted delivery speed by 35%, enhancing housekeeping productivity.

EDUCATIONAL ASSISTANT Sheppard Pratt School Gaithersburg, MD June 2024 – PRESENT

• Responded to academic struggles among neurodiverse students, adapted instructional materials and provided one-on-one

guidance; boosted students’ reading and comprehension scores across multiple grade levels.

• Faced challenges supporting students with complex emotional needs, implemented individualized learning strategies and

reinforced coping techniques; helped increase classroom engagement and reduce behavioral incidents.

• Identified lack of consistent communication between staff and support services, initiated daily check-ins and collaborated with

multidisciplinary teams; improved student support coordination and response time.

LAUNDRY ATTENDANT Sunrise Senior Living Columbia, MD December 2024 – PRESENT

• Revamped laundry workflow to accommodate growing resident population, streamlining sorting and washing protocols; improved

efficiency by 25% and ensured timely garment delivery across multiple living units.

• Introduced gentle garment care system for residents with skin sensitivities, selecting hypoallergenic detergents and modifying

drying techniques; reduced laundry-related complaints.

• Responding to cross-contamination risks by implementing infection control laundry procedures during flu season; helped maintain

a hygienic environment and contributed to reduced transmission rates.

BUS ATTENDANT Montgomery County Public Schools Gaithersburg, MD October 2023 – May 2024

• Identified gaps in emergency preparedness for non-verbal students, collaborated with school staff to develop visual cue cards and

behavior-based safety protocols; improved evacuation response time.

• Faced the challenge of inconsistent student behavior during transit, implemented personalized routines and sensory tools tailored

to individual needs; enhanced student comfort and reduced incident reports.

• Supported students with mobility impairments during unpredictable weather conditions, adapted boarding procedures and

partnered with drivers for smoother transitions; increased overall safety and punctuality for morning routes.

BUSSER Hudson Coastal Fulton, MD September 2022 – November 2023

• Faced frequent high-volume dining traffic, optimized table turnover by streamlining reset procedures and coordinating closely

with servers; boosted seating efficiency during peak hours.

• Observed inconsistent cleanliness standards across dining areas, proactively implemented a checklist system for sanitization and

timely restocking; enhanced guest satisfaction scores related to cleanliness.

• Supported special event operations under tight timelines, collaborated with staff to execute rapid service transitions and maintain

ambiance; contributed to successful delivery of multiple large-scale banquets with zero customer complaints.

STORE STOCKER Harris Teeter Fulton, MD July 2021 – May 2023

• Observed inconsistent presentation in high-traffic aisles, implemented daily visual audits and trained team members on

merchandising standards; improved store appearance ratings in customer surveys.

• Responded to challenges in managing seasonal inventory flow, coordinated with management to create a rotation calendar and

monitored sell-through trends; minimized overstock waste and improved product turnover.

• Faced frequent restocking delays during peak hours, reorganized inventory routes and collaborated with receiving teams to

expedite shelf replenishment; reduced stock-out incidents.

LAUNDRY ATTENDANT Capital Hilton Hotel Washington DC November 2003 – May 2021

• Responded to hygiene concerns during high seasonal traffic, enforced strict sanitization procedures and introduced color-coded

laundry bins; contributed to a safer and cleaner laundry workflow

• Identified inconsistent standards in guest garment care, led team refresher training on fabric handling and Hilton brand protocols;

improved guest satisfaction related to laundry services.

• Confronted delays in linen turnaround during peak occupancy, implemented time-block sorting and high-efficiency folding

stations; boosted delivery speed by 35%, enhancing housekeeping productivity.

Skills

Behavioral support strategies • Infection control procedures • Inventory coordination • Emergency response planning • Guest and

customer service • Workflow optimization • Classroom engagement techniques • Fabric and garment care expertise • Team

collaboration • Visual merchandising • Student transportation safety • Multidisciplinary communication • Hygiene compliance • Time

management • Adaptability in high-pressure environments • Mobility assistance support • French • English • Spanish

Education

Associate's degree in accounting Institut Superieure de Commerce Kinshasa D.R. of Congo

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