Customer Service Representative

Angela D. Andrews

Houston, TX 346-***-**** ******.*******@*****.*** linkedin.com/in/angela-andrews PROFESSIONAL SUMMARY

Client-focused and results-driven Licensed Insurance Agent with extensive experience in healthcare sales, customer relationship management, and account administration. Proven track record of guiding clients through complex coverage options, ensuring strict state and federal compliance, and achieving top-tier sales

targets. Exceptional communicator skilled

at building long-term trust, resolving complex client inquiries, and streamlining daily administrative operations.

CORE COMPETENCIES

•Insurance & Compliance: Life & Health Insurance, TDI Regulatory Compliance, Policy Analysis, Open Enrollment

• Sales & Client Support: Needs

•

Assessment, Consultative Selling, Retention & Renewals, Client

Engagement

Operations & Tools: CRM Systems, Client Record Management, Account Administration, Data Entry &

Documentation

PROFESSIONAL EXPERIENCE Licensed Healthcare Sales Agent TTEC Houston, TX 2023 - Present

• Conduct comprehensive consultative reviews with prospective clients to

identify individual healthcare coverage needs.

• Educate customers on plan benefits,

policy terms, copays, and coverage networks to empower informed decisions.

Consistently meet or exceed monthly sales enrollment quotas while maintaining full compliance with CMS and state guidelines.

• Utilize internal CRM tools to log interactions, manage leads, and follow up with policyholders to maximize

client retention.

Insurance & Customer Service

Representative

Independent Healthcare & Life Solutions Houston, TX 2021 - 2023

• Assisted individuals and family accounts with policy onboarding, claims guidance, and coverage

updates.

Managed high-volume customer inquiries via phone and email, resolving billing and plan coverage issues efficiently.

• Maintained accurate client records and

processed policy documentation in accordance with state licensing

standards

Contact this candidate