Program Manager / Scrum Master

LOGAN CUMMINS

PROGRAM MANAGER SCRUM MASTER AGILE DELIVERY LEAD

Austin, TX 432-***-**** ************@*****.*** linkedin.com/in/logan-cummins-pm PROFESSIONAL SUMMARY

Program Manager and Certified Scrum Master with 7+ years experience leading teams in SaaS delivery, cross-functional coordination, team enablement. Builds planning and reporting practices that align Product, Engineering, Marketing, Implementation, and executives on priorities, risks, and releases. Brings onboarding and workshop experience, customer-feedback coordination, and delivery metrics supported by Jira, Power BI, Salesforce, and AI-assisted workflows. Experienced in establishing new ways of working with an emphasis on extreme ownership and incremental improvement. CORE SKILLS

Leadership and Methods: Program management Scrum facilitation Agile delivery SAFe methodologies Cross-functional planning Servant Leadership RTE Conflict Resolution Execution and Product: Risk and dependency management Roadmap creation Milestone tracking PI planning Backlog refinement API integrations UAT Release readiness Client launches and go-live support OKR tracking

Stakeholders and Tools: Executive communication Delivery KPIs Jira administration Confluence Azure DevOps Power BI AI-assisted reporting Claude Code Asana Salesforce PROFESSIONAL EXPERIENCE

Upshop Program Manager / Agile Delivery Manager Austin, TX Apr 2025 – Sep 2026

●Led cross-functional SaaS initiatives with Product, Engineering, Implementation, and Marketing, coordinating requirements, milestones, release readiness, and customer feedback.

●Improved engineering delivery predictability in 2025 from 65% to 89% by using sprint completion and quarterly objective data to identify bottlenecks and improve planning and execution.

●Managed milestones, dependencies, delivery risks, budget decisions, and executive reporting; clarified RACI ownership, tracked customer feature requests, and aligned execution with SOW commitments.

●Coordinated DoorDash and Instacart integrations across clients and internal teams, including sandbox testing, technical issue resolution with Engineering, launch readiness, and follow-up feedback.

●Facilitated cross-team planning, backlog readiness, and release coordination with Product Owners and Engineering leaders across the software delivery life cycle.

●Used Claude Code and agentic workflows to support requirements, documentation, Jira tracking, reporting, testing, and release process improvement. YETI Project Manager / IT Scrum Master Austin, TX Sep 2024 – Apr 2025

●Recovered CapEx projects exceeding $1 million that were behind schedule by rebuilding plans, clarifying ownership, surfacing risks, and restoring delivery cadence.

●Created budget and staffing plans for projects with over budget $1 million and total contributors of over 50 staff members including project leads, engineering leads, engineers, product managers, and implementation consultants.

●Introduced story pointing, iterative delivery, and Scrum practices to Manufacturing and Operations teams; guided a Kanban team into sprint planning, reviews, and retrospectives. Planoly Scrum Master / Product Owner Austin, TX Feb 2023 – July 2024

●Served as Scrum Master for three software teams and Product Owner for a fourth, coordinating priorities and delivery across concurrent workstreams.

●Facilitated sprint planning, daily standups, reviews, retrospectives, backlog refinement, and impediment removal with Product and Engineering.

●Translated product initiatives and customer insights into user stories, acceptance criteria, and prioritized engineering work; coordinated releases with Product and Engineering.

●Coordinated Facebook and Instagram API integrations, troubleshooting issues, incorporating client feedback, and working with Engineering to resolve defects.

●In calendar year 2023, I oversaw the initiative to bring down the MTTR for P1 Customer-facing defects from 5.5 hours to 3 hours. We monitored lead time and cycle time of defects, broke data down into sub-categories (time to triage, time to fix, time to test, etc), then improved the areas we were weakest in.

●Administered Jira company-wide and designed a bug reporting and triage process connecting Customer Success, Engineering, Product, Design, and executives.

●Worked with the Marketing team to align on GTM timelines and strategies for optimal client engagement.

●Presented multi-team delivery metrics at company All Hands meetings and used voice-of-customer calls to inform product priorities and process improvements. Storable Program Manager / Scrum Master Remote Jun 2022 – Nov 2022

●Coached new and established Scrum teams, facilitated delivery reviews with stakeholders, and supported Agile practices for teams outside the business unit.

●Partnered with Product Owners and Product Managers to manage backlogs across four teams and communicate progress on key initiatives.

WellSky Scrum Master Austin, TX 2019-2022

●Led requirements, workflow design, testing/UAT, go-live, and post-launch follow-up for healthcare software supporting medical appointment scheduling and Medicare-integrated billing within HIPAA and audit requirements.

●Coached software teams on Scrum practices and cross-team communication; earned the yearly Collaboration Award for work in Home Health & Hospice.

●Trained new Scrum Masters 1 on 1 and facilitated monthly new-hire sessions on Agile, Scrum, Jira, and Confluence.

●Assisted the Sales team in creating demo content for prospective clients.

●Built onboarding programs for Scrum Masters and Product and Engineering teammates to improve consistency and collaboration.

CERTIFICATIONS AND EDUCATION

Advanced Certified ScrumMaster (A-CSM), 2020 Professional Scrum Master I (PSM I), 2019 Certified ScrumMaster (CSM), 2016

The University of Texas at Austin Bachelor of Science, Neurobiology, 2012

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