Cloud Site Reliability & Observability Engineer

OKIKI JEGEDE

CLOUD / SITE RELIABILITY & OBSERVABILITY ENGINEER

Dayton, NJ • +1-732-***-**** • ************@*****.*** PROFESSIONAL SUMMARY

Cloud / Site Reliability Engineer with 8+ years of experience designing, implementing, and supporting AWS cloud infrastructure, observability platforms, and distributed systems. Experienced in building telemetry ingestion pipelines, centralized monitoring solutions, and operational dashboards using Prometheus, Grafana, AWS CloudWatch, Splunk, TimescaleDB, and Amazon Timestream. Strong background in Python, Linux, Kubernetes, Terraform, and CI/CD automation, with expertise in infrastructure monitoring, log analysis, incident response, and performance optimization. Focused on developing scalable observability architectures that improve operational visibility, reduce alert noise, and accelerate root-cause analysis. PROFESSIONAL EXPERIENCE

Cloud / SRE Engineer

Comcast Telecommunications — Philadelphia, PA Jun 2026 – Present

• Support an AWS observability and telemetry modernization initiative for distributed infrastructure and facilities systems, translating operational requirements into scalable monitoring architecture.

• Design Grafana dashboards and time-series monitoring workflows for equipment health, environmental conditions, operational trends, and anomaly investigation.

• Architect telemetry ingestion and processing workflows using AWS IoT Core, Greengrass, S3, CloudWatch, and TimescaleDB to support centralized monitoring and historical analytics.

• Design standardized telemetry collection patterns, structured logging, and event-driven alerting workflows to improve anomaly detection and incident readiness.

• Collaborate with architecture, DevOps, QA, and operations teams to develop scalable observability integrations and reusable monitoring solutions.

Cloud Engineer

Rain Bird Corporation — Azusa, CA Oct 2024 – Jun 2026

• Engineered real-time device telemetry ingestion pipelines using AWS IoT Core Rules and Amazon Timestream to support historical analytics and operational monitoring.

• Developed Grafana dashboards and optimized time-series queries to monitor device connectivity, online/offline durations, event activity, and performance trends.

• Integrated Amazon Timestream and relational data sources to provide centralized operational visibility and improve troubleshooting across distributed IoT environments.

• Automated cloud infrastructure and monitoring integrations using Terraform, Python, Bash, GitLab CI/CD, and AWS CodePipeline to support repeatable deployments.

• Implemented AWS IAM, KMS, CloudWatch Logs, and CI/CD validation to strengthen security, auditability, and production troubleshooting.

• Collaborated with engineering, QA, and product teams to investigate production incidents and improve reliability of cloud-connected device services.

KEY ACHIEVEMENTS

Telemetry Architecture

AWS IoT Core, Greengrass and time-

series telemetry design.

Operational Visibility

Grafana dashboards for device status

and operational trends.

Infrastructure Automation

Terraform, Python, Bash and CI/CD

deployment workflows.

Incident Investigation

Log and telemetry correlation for

production troubleshooting.

TECHNICAL SKILLS

Observability & Monitoring

Prometheus, Grafana, OpenTelemetry,

CloudWatch, Splunk, tracing, logging,

metrics, SLOs/SLIs, TimescaleDB,

Timestream.

Cloud & Platform Engineering

AWS, EKS, Kubernetes, Docker, Linux,

distributed systems, high availability.

Programming, IaC & CI/CD

Python, Bash, Terraform,

CloudFormation, AWS CDK, Ansible,

Jenkins, GitLab CI, GitHub Actions,

CodePipeline.

AWS Services & Integrations

IoT Core, Greengrass, Lambda, S3,

DynamoDB, RDS, EventBridge, API

Gateway, IAM, KMS, Connect, Lex.

Data Engineering & Streaming

Kafka, PostgreSQL, MySQL, Oracle,

telemetry ingestion and time-series

processing.

Site Reliability & Operations

Incident response, RCA, production

support, disaster recovery,

performance optimization.

EDUCATION

B.Tech, Estate Management

Federal University of Technology,

Akure

CERTIFICATIONS

• AWS Certified DevOps Engineer –

Professional

• AWS Certified Solutions Architect –

Associate

• AWS Certified Security – Specialty

• Oracle Cloud Infrastructure 2019

Certified Architect Associate

PROFESSIONAL EXPERIENCE — CONTINUED

Amazon Connect / Cloud Engineer

T. Rowe Price — Owings Mills, MD Apr 2024 – Oct 2024

• Supported production AWS contact-center services in a regulated financial environment, with emphasis on monitoring, resiliency, security, and customer-impacting incident response.

• Correlated CloudWatch logs, contact records, application telemetry, and call-routing behavior to isolate Lambda, IVR, queue, and Salesforce integration issues and support root-cause analysis.

• Designed QuickSight and Grafana reporting dashboards for contact-center performance and operational trends; analyzed Contact Lens insights and call records to identify recurring issues.

• Enhanced Amazon Connect workflows using Lex, Lambda, DynamoDB, and dynamic routing, including Lex V1-to-V2 migration and Salesforce Service Cloud Voice integration.

• Contributed to cross-region disaster recovery planning and event-driven integrations using EventBridge and Lambda to improve service resilience.

• Automated AWS infrastructure provisioning and monitoring integrations using Terraform, Python, Bash, and GitLab CI/CD, supporting repeatable deployments, infrastructure consistency, and operational maintainability.

• Integrated AWS CloudWatch logging and monitoring capabilities into cloud-based IoT workflows to improve production troubleshooting, operational visibility, and incident investigation. DevOps / Cloud Engineer

McKinsey & Company — Summit, NJ Apr 2022 – Mar 2024

• Supported cloud services and voice infrastructure in production, participating in on-call operations and troubleshooting to maintain service availability.

• Automated AWS operational tasks using Bash and supported CI/CD workflows with Git, GitHub, GitLab, and Jenkins.

• Implemented IAM, Azure AD, and Okta SSO access controls aligned with security and operational requirements.

• Configured and supported Amazon Connect environments, including IVR, routing, Lambda-based prompts, and associated AWS integrations. AWS Administrator

Dell Technologies — New York, NY Nov 2019 – Mar 2022

• Configured AWS CloudWatch monitoring and alarms for cloud resources, supporting operational visibility and timely incident response.

• Created a Lambda-based pipeline to ingest AWS CodeBuild logs into LogDNA for centralized log analysis.

• Provisioned repeatable AWS infrastructure using Terraform and CloudFormation, including multi-tier networking, compute, and database components.

• Managed VPC routing, security groups, and AWS integrations; implemented Amazon Connect and Lambda workflows for customer service automation.

• Supported production observability and incident response workflows by analyzing infrastructure metrics, application logs, and service performance to identify operational issues and improve troubleshooting efficiency. PostgreSQL Database Administrator

Epsilon — Irving, TX Nov 2018 – Oct 2019

• Administered and monitored PostgreSQL database clusters, performing upgrades, performance troubleshooting, and operational maintenance.

• Deployed AWS EC2 and RDS resources with Terraform; configured remote state and DynamoDB locking for team-based infrastructure changes.

• Supported AWS RDS, Aurora, and EC2 database environments, ETL workflows, IAM configuration, and Ansible automation. Oracle Database Administrator

Oracle Database Administration Aug 2017 – Oct 2018

• Monitored and maintained Oracle database environments using Oracle Enterprise Manager, SQL*Plus, and operational troubleshooting tools.

• Performed patching, security administration, backup and recovery operations, Data Guard support, and CRON-based backup automation.

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