Customer Service Manager and Team Trainer

Brian Rinehart

Waco, TX ***** 254-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Customer Service Manager with over a decade of experience leading teams, improving customer satisfaction, and strengthening operational performance. Skilled in training, loss prevention, financial handling, staff scheduling, and sales improvement. Recognized for team development, innovative problem-solving, and consistent store performance growth. Dedicated to building positive customer experiences and strong community relationships.

PROFESSIONAL EXPERIENCE

Customer Service Manager -Dollar General -LaSalle, Waco, Texas 76706

2025-2026

Trained new employees to excel in customer service service

Responsible for daily cash handlings such as deposits, cash registers

Managed employees in training for further advancement

Customer Service Manager — Dollar General — Woodway, TX; McGregor, TX

2024 – 2025

Trained and onboarded new team members to build a strong customer-focused environment

Improved store sales compared to previous year metrics

Managed tills, deposits, and daily financial accuracy

Developed new strategies for operational problem-solving

Supported leadership in enhancing team morale and customer satisfaction

Organized bake sales at Woodway and McGregor stores to raise funds for church toy drives

Received corporate compliments for improved customer service and increased sales

Customer Service Manager — Goodwill — Waco, TX

2023 – 2024

Oversaw customer service operations and assisted store leadership

Priced and organized merchandise

Created weekly employee schedules

Handled cash counting and daily deposits

National Account Representative — Central Freight

2020 – 2021

Assisted with loss prevention and account oversight

Handled merchandise documentation and shipment paperwork

Supported high-volume national accounts

Customer Service Trainer — Central Freight

2010 – 2021

Trained new and existing employees in customer service standards

Managed customer service operations across 52 terminals nationwide

Collaborated with leadership to improve service consistency

Ensured training materials aligned with company standards

VOLUNTEER WORK & COMMUNITY INVOLVEMENT

Organized multiple Dollar General bake sales (Woodway & McGregor) to provide toys for local church drives

Engaged customers and community members to support seasonal toy donations

KEY SKILLS

Customer Service Leadership

Team Training & Development

Sales Growth & Performance Improvement

Cash Handling & Financial Accountability

Loss Prevention

Scheduling & Staff Management

Operational Problem-Solving

Merchandising & Pricing

Communication & Team Collaboration

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