Operations Manager & Process Improvement Leader

MARIO ACETO

Cranston, RI *****

401-***-**** **********@*******.***

LinkedIn: linkedin.com/in/mariaceto

OPERATIONS MANAGER BUSINESS OPERATIONS LEADER

Operations Manager with 20+ years of experience leading operations management, process improvement, cost reduction, and CORE OPERATIONS SKILLS

Operations Management, Business Operations, Process Improvement, Continuous Improvement, KPI Management, SOP Dev TOOLS & SYSTEMS

Microsoft Excel (Advanced), Caseworks, Archer, Tracks, PDF Editing Tools, Workflow Management Systems PROFESSIONAL EXPERIENCE

Operations Consultant / Business Account Manager – Prokatchers / Rhode Island Energy Jul 2022 – Present

- Managed operational review and approval of solar energy applications ensuring PUC compliance.

- Reduced processing time from 7 days to 1.5 days (60% improvement).

- Achieved additional 30% cycle time reduction through workflow optimization. Operations Analyst / Case Coordinator – Eversource Energy Feb 2021 – Jul 2022

- Standardized operational workflows and documentation.

- Reduced discovery response timelines by 30%.

Director of Operations – RIISE Group

Feb 2021 – Sep 2021

- Directed daily operations for multi-unit residential and retail properties.

- Reduced operating costs by 30% through vendor optimization. District Operations Manager – Seasons Corner Market Jan 2014 – Jan 2015

- Managed operations for 10 retail locations.

- Increased store revenue by 3–5%.

Senior Operations Manager – Hess Corporation

Jan 2002 – Jan 2013

- Led operations for 53 locations and 300 employees.

- Reduced turnover by 75% and losses from 1.5% to 0.51%. EDUCATION

MBA, Business Management – Western New England College CERTIFICATIONS

Six Sigma First Aid SERV Safe

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