Remote Customer Support Specialist and Customer Service

AMAYIAH COOPER

**Remote Customer Service Representative Client Support Specialist Administrative Support **

Phoenix, AZ

480-***-**** ****.****@*******.***

PROFESSIONAL SUMMARY

Reliable and customer-focused professional with 4-6 years of customer service experience and a background in call center support, caregiving, group-home environments, and delivery operations. Skilled in professional communication, active listening, problem-solving, customer account support, and de-escalating challenging situations with patience and empathy. Familiar with Zoom, Microsoft Word and Excel, email, phone support, live chat, messaging, and customer relationship management (CRM) systems. Organized, adaptable, and committed to providing excellent service, maintaining accurate information, protecting confidential data, and meeting performance expectations in a remote work environment.

CORE COMPETENCIES

● Remote Customer Service and Client Support

● Inbound and Outbound Customer Communication

● Phone, Email, Live Chat, and Messaging

● Customer Account Support and CRM Systems

● Microsoft Word and Excel

● Zoom and Virtual Communication

● Data Entry and Record keeping

● Customer Complaints and Conflict Resolution

● Active Listening and Empathy

● Problem-Solving and Critical Thinking

● Organization and Time Management

● Confidentiality and Attention to Detail

● Independent Work and Team Collaboration

● Professional Written and Verbal Communication

PROFESSIONAL EXPERIENCE

Concentrix remote Tempe, AZ 2019-2020

Handle inbound phone calls, emails, live chats,

customer requirements, troubleshoot technical problems, process orders, issue refunds, and document account interactions in Customer Relationship Management

Meet contractual KeyPerformance Indicators regarding handle time, customer satisfaction scores, and quality assurance.

Listen actively to customer concerns, maintain a courteous demeanor, and identify light upsell or cross-sell opportunities when appropriate.

Customer Service / Call Center Representative Remote

Customer cellular Tempe 2021-2024

● Assisted customers with questions, concerns, and service-related requests through professional communication.

● Listened actively to understand customer needs and provide clear, appropriate information.

● Responded to frustrated customers with patience, empathy, and a solution-focused approach.

● Explained next steps, clarified expectations, and worked toward satisfactory resolutions.

● Communicated through phone and other available support channels while maintaining a consistent customer experience.

● Used available computer systems to access customer information and support service-related tasks.

● Maintained professionalism, accuracy, and confidentiality when handling customer information.

Caregiver / Group Home Support Professional

Tina Loring group home Laveen, Az 2024-2026

● Provided respectful support to individuals with daily living needs while promoting dignity and independence.

● Communicated patiently with individuals experiencing difficult emotions or challenging situations.

● Followed established care procedures and documented relevant information as required.

● Observed individual needs and communicated concerns to appropriate team members.

● Maintained professional boundaries and respected confidential information.

● Balanced multiple responsibilities while supporting a safe and structured environment.

TECHNICAL SKILLS

● Communication: Zoom, email, telephone support, live chat, and messaging.

● Office Software: Microsoft Word and Excel.

● Customer Support: CRM and customer account systems.

● Work Organization: Digital documentation, task prioritization, time management, and electronic record keeping

EDUCATION

High School Diploma / GED

Cesar Chavez Laveen 2011-2015

PROFESSIONAL STRENGTHS

Dependable, empathetic, organized, adaptable, detail-oriented, and committed to delivering excellent customer service. Able to communicate professionally, learn new systems, manage responsibilities independently, and contribute positively to team goals.

CAREER OBJECTIVE

Seeking a remote customer service, customer support, virtual assistant, or administrative support position where I can apply my communication skills, customer service experience, technical abilities, and strong work ethic to support customers, improve service experiences, and contribute to organizational success.

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