Remote Customer Service & Operations Professional

Krashima Mathew

Beaumont, TX *****

****************@*****.*** 409-***-****

Authorized to work in the U.S. Open to Remote / Work-From-Home Positions Professional Summary

Dependable and customer-focused professional with experience in remote customer service, call center support, front-desk operations, documentation, and independent work environments. Strong communication skills with the ability to manage multiple tasks, follow procedures, and meet performance expectations while working from home. Known for reliability, attention to detail, and professionalism.

Work Experience

Customer Service Representative (Remote) – Teleperformance January 2023 – January 2025

Managed inbound and outbound customer calls from a remote home office. Assisted customers with account questions, billing concerns, troubleshooting, and service inquiries. Accurately documented customer interactions using company systems. Followed call quality standards, productivity requirements, and company policies. Maintained confidentiality and data security while handling sensitive information. Resolved issues professionally while delivering positive customer experiences. Receptionist – Beaumont, TX

December 2022 – January 2023

Answered and routed incoming phone calls. Greeted visitors and provided assistance. Scheduled appointments, performed data entry, and supported office staff with administrative tasks. Assistant Manager – Whataburger

August 2021 – December 2022

Oversaw daily operations, staffing, and training. Managed cash handling, reporting, and inventory control. Resolved customer concerns and ensured compliance with company standards. Housekeeper – Baptist Hospitals of Southeast Texas March 2022 – May 2022

Maintained cleanliness of patient rooms and common areas while following sanitation and confidentiality guidelines.

Stower / Packer – Amazon

August 2017 – April 2022

Prepared items for online orders with accuracy while maintaining productivity and safety standards. Team Leader – Jack in the Box

November 2014 – May 2017

Led shifts, balanced cash drawers, and supported customer service operations. Education

High School Diploma / GED

Langham Creek High School – Houston, TX

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